We do not show any records other than the original order made by the customer back in March of We switched our file storage later that year and some information was lost in the processWe are currently working on finding the details on this order
Customer is upset with product and we are willing to remake customer's glasses to their specifications at no chargeWe are now taking responsibility for past complaints and the time frame should not matter, as we are showing due diligence in resolving previously unresolved issues
Complaint: [redacted] I am rejecting this response because: The glasses they sent me are either not the correct prescription or are inferior(flawed) lensesThe pair they sent me are unacceptable Regards, [redacted]
Our records indicate that this customer received a full refund on their order
We do not show any records other than the original order made by the customer back in March of We switched our file storage later that year and some information was lost in the processWe are currently working on finding the details on this order
Customer is upset with product and we are willing to remake customer's glasses to their specifications at no chargeWe are now taking responsibility for past complaints and the time frame should not matter, as we are showing due diligence in resolving previously unresolved issues
Complaint: [redacted] I am rejecting this response because: The glasses they sent me are either not the correct prescription or are inferior(flawed) lensesThe pair they sent me are unacceptable Regards, [redacted]
According to our records the customer has received a full refund.