Phillips Service Industries

Dear Revdex.com, I have confirmed that [redacted] did receive all the necessary information that is required by law at the time of her purchase Amy needs to speak to her realtor and the company who she had inspect the home prior to her purchase There is nothing more that we can do to assist her I can be reached at [redacted] x [redacted] if you would like to discuss further.Sincerely, [redacted] ***

I am rejecting this response because: [redacted] is lying He [redacted] , [redacted] , [redacted] , and [redacted] failed to put in my HOA package along with other buyers in August and September [redacted] typed a letter on July 16,stating that the HOA was responsible for the repairs The latest minute meetings given to all of us were from May of 2016...they failed to include the July meeting minutes, the letter referenced above nor the results of a vote taken to get a loan for the undisclosed $100,000+ repairs that according to [redacted] the president of the HOA who has lived at Pierpoint Circle since is an Architect who put in writing in her campaign to run for president of the association again that it was deferred maintenance and the members of the HOA [redacted] lives at [redacted] and she has been on the HOA for at least years They did not disclose this information, they withheld it from lenders, buyers and sellers.July 12, RE: Lakeside Townhomes - Dry Rot RepairsJuly 12, 2016RE: Lakeside Townhomes - Dry Rot RepairsDear Lakeside Townhomes Homeowner:In an effort to clarify the responsibility of repairs to existing dry rot associated with your home, this letter serves as confirmation that the HOA is responsible for exterior dry rot repairs throughout the communityThe repair schedule for the dry rot has not yet been established however, the association has engaged in a contract to have the repairs completedOnce those repairs are scheduled all homeowners will be notifiedThe length of time for repairs will be dependent upon the amount of dry rot present.If you have any further questions or concerns please do not hesitate to contact our officeRespectfully, [redacted] Association Manager [redacted] ***Lakeside Townhome Association Dear Lakeside Townhomes Homeowner: In an effort to clarify the responsibility of repairs to existing dry rot associated with your home, this letter serves as confirmation that the HOA is responsible for exterior dry rot repairs throughout the community The repair schedule for the dry rot has not yet been established however, the association has engaged in a contract to have the repairs completedOnce those repairs are scheduled all homeowners will be notifiedThe length of time for repairs will be dependent upon the amount of dry rot presentIf you have any further questions or concerns please do not hesitate to contact our office Respectfully, [redacted] Association Manager [redacted] ***Lakeside Townhomes Homeowners Association [redacted] DOES NOT LIVE IN THIS COMMUNITY, [redacted] LIVES IN GRANITE BAY, [redacted] LIVES IN FOLSOM, [redacted] FORESTER YOU CAN FIND ALL OF THEM ON LINKED IN...AND THE CERTIFICATION THEY HAVE IS NOT WORTH THE PAPER IT IS WRITTEN ON THESE PEOPLE ARE DECEITFUL AND I ALONG WITH OTHER PARTIES DO NOT ACCEPT THIS, NOR DOES GOLDEN ONE ACCEPT THIS EXPLANATION AS I HAVE SENT THIS TO THE LEGAL DEPARTMENT SINCE THE MANAGEMENT TRUST FEELS THEY THAT THEY CAN DECEIVE, BUYERS, LENDERS,SELLERS OR OTHERS ESPECIALLY SINCE THE MISSION OF KOCAL IS TO PROTECT THE BOARD OR DIRECTORS NOT THE HOA [redacted] AND [redacted] WILL ALSO BE INCLUDED IN THIS

I am so sorry to hear about this negative experience and the fact that we did not respond to your original complaint We as a company went through a leadership change last year and the original complaint was sent to an old email address I am the new president for this division and will do my best to resolve this concern In reading through the complaint I believe there to be a miscommunication as we should be able to assist you in recovering the tow fees you incurred We will also work with the community to improve the language in the parking rules Please call me [redacted] and ask for [redacted] *** Thank you!

I am rejecting this response because: This association failed to disclose to multiple homeowners that there was going to be a need to get a loan to repair a number of buildings that were not inspected by prospective buyers of other units and they did not include in escrow closing papers minute meetings that disclosed this information This business already has a "C" rating with the Revdex.com and this goes to show that they continue to deceive people and harass people They are harassing me for a satellite dish that has been on this building for years and for hooks yes I said hooks that hold plants that have been painted over along with the dry rot that they keep putting off repairing They failed to disclose pertinent information during a home buying process and are to be made to be accountable for failure to disclose the horrific conditions of the complex The Board is deceitful, disrespectful and mean telling that if we don't pay the assessment they are going to have collectors calling us day and night and that they will also have the address of our homesThat is a threat and not acceptable

I am rejecting this response because:I do understand what you mean but we were told by the Kocal Management rep *** or *** her name that they have a meeting scheduled with the owner to discuss the flooring issuesIt's not the upstairs neighbors fault they are just renting but the owner needs to resolve the issue

Hello,I'm am sorry you are dealing with this problem.  I would be equally frustrated at an upstairs neighbor keeping me awake.  Unfortunately, The Management Trust (TMT) does not posses the power to resolve this issue for you.  TMT is not the property manager for the unit...

above you.  Rather, TMT manages the condominium association, the governing documents of which do not provide it with jurisdiction over the interior of condominium units.  In other words, the condominium association does not have the authority to enter an individual unit to repair or alter flooring.  I am sorry, but I would suggest resolving this issue directly with your upstairs neighbor.

Dear Revdex.com, I have confirmed that [redacted] did receive all the necessary information that is required by law at the time of her purchase.  Amy needs to speak to her realtor and the company who she had inspect the home prior to her purchase.  There is nothing more that we can do to assist her.  I can be reached at [redacted] x [redacted] if you would like to discuss further.Sincerely,[redacted]

I am rejecting this response because: [redacted] is lying.  He [redacted], [redacted], [redacted], and [redacted] failed to put in my HOA package along with 4 other buyers in August and September.  [redacted] typed a letter on July 16,2016 stating that the HOA was responsible for the repairs.  The latest minute meetings given to all of us were from May of 2016...they failed to include the July meeting minutes, the letter referenced above nor the results of a vote taken to get a loan for the undisclosed $100,000+ repairs that according to [redacted] the president of the HOA who has lived at 101 Pierpoint Circle since 2001 is an Architect who put in writing in her campaign to run for president of the association again that it was deferred maintenance and the members of the HOA. [redacted] lives at [redacted] and she has been on the HOA for at least 2 years.  They did not disclose this information, they withheld it from lenders, buyers and sellers.July 12, 2016  RE:  Lakeside Townhomes - Dry Rot RepairsJuly 12, 2016RE:  Lakeside Townhomes - Dry Rot RepairsDear Lakeside Townhomes Homeowner:In an effort to clarify the responsibility of repairs to existing dry rot associated with your home, this letter serves as confirmation that the HOA is responsible for exterior dry rot repairs throughout the community. The repair schedule for the dry rot has not yet been established however, the association has engaged in a contract to have the repairs completed. Once those repairs are scheduled all homeowners will be notified. The length of time for repairs will be dependent upon the amount of dry rot present.If you have any further questions or concerns please do not hesitate to contact our office. Respectfully, [redacted]Association Manager[redacted]Lakeside Townhome Association Dear Lakeside Townhomes Homeowner: In an effort to clarify the responsibility of repairs to existing dry rot associated with your home, this letter serves as confirmation that the HOA is responsible for exterior dry rot repairs throughout the community.  The repair schedule for the dry rot has not yet been established however, the association has engaged in a contract to have the repairs completed. Once those repairs are scheduled all homeowners will be notified. The length of time for repairs will be dependent upon the amount of dry rot present. If you have any further questions or concerns please do not hesitate to contact our office.   Respectfully,  [redacted]Association Manager[redacted]Lakeside Townhomes Homeowners Association   [redacted] DOES NOT LIVE IN THIS COMMUNITY, [redacted] LIVES IN GRANITE BAY, [redacted] LIVES IN FOLSOM, [redacted] FORESTER YOU CAN FIND ALL OF THEM ON LINKED IN...AND THE CERTIFICATION THEY HAVE IS NOT WORTH THE PAPER IT IS WRITTEN ON.  THESE PEOPLE ARE DECEITFUL AND I ALONG WITH 4 OTHER PARTIES DO NOT ACCEPT THIS, NOR DOES GOLDEN ONE ACCEPT THIS EXPLANATION AS I HAVE SENT THIS TO THE LEGAL DEPARTMENT SINCE THE MANAGEMENT TRUST FEELS THEY THAT THEY CAN DECEIVE, BUYERS, LENDERS,SELLERS OR OTHERS ESPECIALLY SINCE THE MISSION OF KOCAL IS TO PROTECT THE BOARD OR DIRECTORS NOT THE HOA.  [redacted] AND [redacted] WILL ALSO BE INCLUDED IN THIS.

I am so sorry to hear about this negative experience and the fact that we did not respond to your original complaint.  We as a company went through a leadership change last year and the original complaint was sent to an old email address.  I am the new president for this division and will...

do my best to resolve this concern.  In reading through the complaint I believe there to be a miscommunication as we should be able to assist you in recovering the tow fees you incurred.  We will also work with the community to improve the language in the parking rules.  Please call me [redacted] and ask for [redacted].  Thank you!

We checked on the timing when [redacted] purchased her home and compared it to the information she was provided in escrow.  We have confirmed that [redacted] did receive all of the correct information that we were to provide to escrow at the time of her purchase.  Thank you!       [redacted]®| Division President The Management Trust

The Board of Directors for the community tried on multiple occasions to get approval from the homeowners to take out a loan to make the emergency repairs to the buildings.  Earlier this year it was determined that a loan was not an option (lack of support from the homeowners) and the Board had...

little choice but to impose a special assessment.  The Management Trust is an agent for the community and it is our responsibility to work with each homeowner.  We understand how difficult this situation is for many homeowners and we are here to provide the best service during this process.  The Board has given us authority to provide options and to work with each homeowner.  We encourage each homeowner to contact our office.  Thank you! *
[redacted]®| Division President

I'm sorry you are having difficulties, but we are unable to resolve this issue for you because it is not our decision to make.  It appears this address is in the Lakeside Community Association, which has published parking rules.  These rules are adopted by the Lakeside Community...

Association's board of directors, a group of five people who own homes within the community who are elected by the rest of the homeowners in the community.  The Management Trust serves as the agent for the board of directors, meaning our duty is to enforce their policy.  If you feel as though a rules variance should be granted, please send a written request to the Lakeside Community Association at the following address: Lakeside Community AssociationAttn: [redacted]