Phillips

We denied the customer's complaint based on our fuel investigation:- There were no other cusotmer complaints and this store sold 8,gallons of regular fuel the same day as the customer's purchaseThe customer purchased regular fuel.-Our underground guage system showed: -No water -No low levels (low levels can be hazardous)-The store employees manually "stick test" the tanks to ensure the underground gauge system is working properlyThis tests checks for inventory level and waterInventory was not low and there was no water-There was a delivery on the date of the customer's purchaseIt was after their purchase

Sent: Friday, November 04, 11:AM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] The marketer has not responded to our email asking for resolutionOur office mailed a $gift card to the consumer to cover her lossThank you, Cheryl M [redacted] Services Representative O: (+1) | F: (+1) AB–11-1150-| PO Box | Bartlesville, OK

Sent: Friday, December 18, 7:AM To: drteam Subject: Revdex.com Case # [redacted] - Phillips December 18, Submitted via Revdex.com Website Revdex.com RE: [redacted] Case Number: [redacted] Creditor: [redacted] To Whom It May Concern: Your correspondence regarding the above referenced account matter has been referred to meOn behalf of [redacted] ***, I offer you the following responseI sincerely regret any dissatisfaction this matter may have caused Mr [redacted] His concerns are important to us, and we strive to serve our customers in a timely and satisfactory mannerWe have removed the remaining fraud charge of $on December 14, Additionally, we have credited Mr [redacted] ’s Phillips 66-Conoco-Commercial Credit Card account for the late fees and interest charges, totaling $159.29, which were assessed to his accountLastly, we posted a credit his account for the remaining balance of $as a gesture of goodwill and customer appreciationThis brings his account balance owed to zero ($0.00)These credits will appear on his December monthly billing statement We electronically requested all major credit bureaus remove any derogatory information reported with regard to Mr [redacted] ’s Phillips 66-Conoco-Commercial Credit accountThe updates to his personal credit report may take up to daysOn May 26, 2015, Mr [redacted] notified us of transactions on his Phillips 66-Conoco-Commercial Credit Card account which he did not authorizeA fraud investigation was opened at that timeWe concluded our investigation in his favor, and we mailed a notification letter on July 1, We were unaware at that time there was a fraud charge remaining on his account which was not included in the original investigatedThank you for the opportunity to respond to Mr [redacted] concernsMy contact information will be provided in the copy of this response mailed directly to his addressFor additional assistance regarding this issue, I may be reached at (800) 419-5010, extension [redacted] We welcome the opportunity to answer any questionsSincerely, Darcey S [redacted] Senior Specialist, Corporate Consumer Relations [redacted] ***