Philly Auto

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me [redacted] ***

To Whom It May Concern: This letter is in response to [redacted] ***’s Consumer Complaint submitted on December 20th, Kindly be advised that [redacted] purchased a used [redacted] on November 28th, with a warranty [redacted] has had an issue with his vehicle that the warranty will not cover due to NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE REPLICATEDIt has been explained to [redacted] that the type of issue he is having with his vehicle is not Philly Auto’s responsibility and he should contact any [redacted] Dealership to discuss said issue The manufacturer of the vehicle is the responsible party to fix [redacted] ***’s vehicle not Philly Auto Per [redacted] ***’s request, Philly Auto Inc has cancelled his warranty and refund the total amount to the financial institutionAccordingly, Philly Auto understands [redacted] ***’s frustration and the necessary information he needs to contact the manufacturer to get his vehicle fixed As per [redacted] ***’s Complaint, he admits that, “So I did some research that found out that my model car has been notorious for having engine problems and burning oil at early stages of its life and having to get the engines replaced.” Said statement acknowledges that [redacted] ***’s vehicle understands the issue of his [redacted] *** Therefore, Philly Auto denies any responsibility, believes [redacted] ***’s Consumer Complaint has no merit and said Complaint should be marked closed Should you wish to discuss the aforementioned at greater length kindly contact me at my office I remain,Robert *T [redacted] , III

Dear Revdex.com, I made a mistakeThis was supposed to be a complaint toward [redacted] at [redacted] and [redacted] in Philadelphia paNot PHILLY auto sales on [redacted] ***Is it an option to switch the complaint or delete it?Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To Whom It May Concern: Please be advised that [redacted] ’s vehicle has been serviced and the Catalytic Converter has been replaced at no chargeWe also provided her with the lug wrench and jack as promisedThey can be located in the trunk of her vehicle behind a plastic coverWe hope we were able to satisfy [redacted] 's requests

We sincerely apologize for any trouble this may have caused [redacted] ***. We stand by our 30 day warranty and try our best to address all issues in a timely manner. We change brakes and rotors at our service shop. We would’ve been more than happy to address this issue in house. But since [redacted] took... his vehicle to an outside vendor, we had to reimburse him. He collected a check on June 3, 2017. We also, purchased two matching tires and changed them on his [redacted] . We hope we were able to satisfy [redacted] requests. We highly appreciate feedback as it helps us improve. It is our goal to retain satisfied customers and we hope we could serve [redacted] again in the future.

To whom it may concern:This letter is written in response to Revdex.com customer complaint id # [redacted] It was a misunderstanding with customer, [redacted] bank have the title for his car we inform him to go to his bank and have them release the lien he will do that any question please feel free to contact us.thankyou,Leslie MFinance Mgr

We have no record of this transaction in our systemI think [redacted] purchased her vehicle from a different dealership

---------- Forwarded message ----------From: Nick I [redacted] < [redacted] @***.com>Date: Thu, Jan 26, at 6:PMSubject: Philly Auto / Customer Information: [redacted] Cc: [redacted] @phillyauto.com, Alexander L [redacted] Please see our response to [redacted] complain below:Unfortunately, vehicle wasn't available for [redacted] to purchase.As a courtesy, we can offer $for gas & tollsThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I cannot tell if the catalytic converter was fixedI have to drive a certain number of miles to see if the check engine light comes back onThe suspension problem was totally brushed offMy vehicle was never detailed as offered on numerous occasionsInstead of the trim being fixed around my vehicle, it was completely ripped offI was offered a free rental to accommodate me while my was being servicedI got charged for the rentalMy vehicle was so called serviced months after the problems were reported, yet, so very often I am being asked to retract my complaintI was not compensated for loss wagesI've gotten a crap load of run around from the sales and service menUntil I am completely satisfied I will continue to pursue this complaint Regards, [redacted]

To whom it may concern:This letter is written in response to Revdex.com customer complaint id # [redacted]. It was a misunderstanding with customer, [redacted] bank have the title for his car we inform him to go to his bank and have them release the lien he will do that any question please feel free...

to contact us.thankyou,Leslie M.
Finance Mgr

Review: [redacted] S320 SedanCLEAN [redacted]! LEATHER! SUNROOF! [redacted] SOUND! RUNS GREAT! 4DR RWD W140$5,500Internet PriceEngine:6-Cylinder, 3.2LTransmission:AutomaticMileage:101,798Drive Type:RWDExterior Color:Polar WhiteInterior Color:GrayVIN:[redacted]Call Us About This Vehicle[redacted]Request More InformationRequest A Test DriveMake an OfferKelley Blue BookCheck Blue Book ValueDescription[redacted] CERTIFIED!NO ACCIDENTS!REAR-WHEEL DRIVE!STRAIGHT-6 ENGINE!POWER MOONROOF!HEATED LEATHER SEATS!POWER MEMORY SEATS!POWER HEATED MIRRORS!DUAL-ZONE AUTOMATIC CLIMATE CONTROL![redacted] PREMIUM SOUND SYSTEM!CD PLAYER!AUTO-DIMMING REARVIEW MIRROR!CRUISE CONTROL!WOOD TRIM!4-WHEEL ABS!TRACTION CONTROL!SIDE AIRBAGS!ANTI-THEFT ALARM SYSTEM!ALLOY WHEELS!RUNS GREAT!First off car doesn't run great first thing I noticed is that when the car was shipped it needed a new tire and rim, because the rim was welded and the tire had a hole in it. I called the dealership the admitted to their mistake and gave me 100 dollars for a 140 dollar rim didn't get re imbursed for the tire, but oh well I thought. thats just the beginning, the car looked beautiful in the pictures!!! but when I got the car it was covered in black film that a carwash and a professional detail couldn't get off. 300 dollars later, getting irritated, opened the driver side door, the top hinge is rusted off, and now needs a new door, door jam, and hingesthe trunk wouldn't open, due to a broken trunk line and vacuum pump, lastly is cylinders 4 and 6 won't fire, now at the tune of 8500 dollars, I called the dealership and asked to buy the car back or pay for half plus the 800 dollar shipping to my house. they basically told me to jump off a bridge and I am not paying for a car that was so grossly misrepresented!Desired Settlement: I would like them to buy the car back and pay for the shipping plus the current parts I have paid for the car, or for them to pay for the remaining work that the car needs.