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Philly Cheesesteak & Hoagie

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Philly Cheesesteak & Hoagie Reviews (1)

This is in response to the complaint filed 7/27/17 by [redacted], who stayed at our Belton RV Park on two occasions:  from 9/01/16 – 12/30/16 and 03/03/17 – 8/01/17.  Ms. [redacted] states a number of issues in her complaint, all of which will be addressed below:1)    Ms. [redacted]...

states that she was forced to move her trailer from one location on site to another without financial compensation, due to electric repairs being made. a.    When electrical repairs to the park became necessary in October 2016, Ms. [redacted] was able to be accommodated in another site at the park.  b.    Belton RV Park is not responsible for moving personal property, and thus could not be held liable for moving Ms. [redacted]’s RV to another site.  It was her responsibility to move her RV to another park or to another site within our park.  Belton RV does not pay customers to move their RVs.c.    This move occurred during Ms. [redacted]’s first stay with us in 2016.  We had not heard from Ms. [redacted] that this was an issue/concern until she left our park after her second stay, July 31, 2017.2)    Ms. [redacted] states that she was charged a higher rate at the site that she moved her RV to during her first stay in 2016.a.    The site that Ms. [redacted] chose to move to was charged at a higher rate, as it was a premium site.  She was charged a rate of $320/month (vs. $275/month) for that premium site in Nov. and Dec. 2016.b.    Ms. [redacted] chose to stay in the higher priced premium site after we notified her that her original site was available and that she could move back to it at the $275 rate.3)    Ms. [redacted] states that a sewer hose and flower pots needed to be replaced after a contractor providing lawn care destroyed her property.a.    I spoke with Ms. [redacted] about this issue when she brought it to our awareness on July 27, 2017.  She stated this property was damaged in April, 2017, but at that time, she didn’t pursue getting reimbursed for the damaged property, as it ‘wasn’t a big deal’.  b.    In my conversation with her, I apologized for the damage done and offered to reimburse her for the replacement property, if she would provide us with receipts.  She stated that she was unable to do that.4)    Ms. [redacted] states that she would be charged for not leaving her lot clean of debris when she vacated the property at the end of July, 2017.a.    Ms. [redacted] was not charged a clean-up fee after she moved out, and was refunded the balance owed to her on July 28, 2017, after her final meter read. We are saddened that Ms. [redacted] was not satisfied with her stay at Belton RV Park, and had she pursued her complaints with us when they occurred, we would have been more than happy to discuss with her options to make things right.  We strive to make all of our customers satisfied with the service(s) we provide.Should Ms. [redacted] provide us with receipts for the damaged property (sewer hose and flower pots) from April 2017, we will gladly reimburse her for replacement parts.

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Address: 7414 State Road 52 Ste 5, Hudson, Florida, United States, 34667-6700

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