Hello Ms. [redacted], Mr. [redacted] received delivery approx. 3 weeks ago. The other day He called and said that he wanted to return the furniture. We told him that once the furniture is used we cannot take the furniture back because we do not sell used furniture but if there is something wrong with it...
please let us know so that we can have it repaired under the warranty. He said OK and that was it. We have this sectional on our showroom floor so the customer was aware of exactly what he would be receiving. All sectionals come with plastic non-scratch caps on the bottom of all the legs to prevent scatching of wood floors. If there are damages we would appreciate it if Mr. [redacted] would contact us so that get it repaired as soon as possible for him.
The case was settled, and the customer has received her refund. The case was settled, and the customer has received her refund.
Hello Ms. [redacted], Mr. [redacted] received delivery approx. 3 weeks ago. The other day He called and said that he wanted to return the furniture. We told him that once the furniture is used we cannot take the furniture back because we do not sell used furniture but if there is something wrong with it...
please let us know so that we can have it repaired under the warranty. He said OK and that was it. We have this sectional on our showroom floor so the customer was aware of exactly what he would be receiving. All sectionals come with plastic non-scratch caps on the bottom of all the legs to prevent scatching of wood floors. If there are damages we would appreciate it if Mr. [redacted] would contact us so that get it repaired as soon as possible for him.