We have purchased flooring from this business THREE times nowThis time, we purchased carpet for our second floor after it was renovatedThey called to find out when we would be ready for install and we told themThe front desk said they'd call me backWhen they did, she said Paul would get in touch with meWhen I hadn't heard anything for TWO days, my husband decided to go to the store and follow-upHe went after work and met with the owner, Paul Zand spoke with himPaul said he would book him for the following ThursdayHe didn't book the installation and no one called usWhen Thursday came, I stayed home from workBy 11:a.m., I decided to call the store and find out when the installers were comingThe front desk said, "They're not comingYou're not booked." I called my husband and told him this and he called Paul who said he didn't come to the the store because he did not remember him coming inMy husband told him that we were told Thursday and there was a no show and he needed to fix it or bump another installPaul Zcalled SATURDAY and said we were booked for the coming Tuesday and the installers would be there between and 8:a.mFast forward today (Tuesday) - at 7:a.mmy phone rings and it's Paul ZI thought he was calling to make sure someone would be here for the installers but I was wrongFive minutes before the installers were to show up, he tells me the installers are not comingI just went blank and hung up I bought this carpet and paid for it in full back in mid-JuneIt has been sitting in their warehouse for WEEKS, PAID FOR yet we now don't have something we have paid for INSTALLED because this guy can't get his act togetherThe renovation has been complete, painting and all, for almost two weeksWe've been sleeping in the livingroom for four months with a childWe can't move back upstairs unless we have flooring DON'T EVER DEAL WITH HIM, deal with his assistantShe's much better at her job than he is I will NEVER purchase from Zimmermans again and I will be advising my friends and family to look elsewhere for their flooring
We have purchased flooring from this business THREE times now. This time, we purchased carpet for our second floor after it was renovated. They called to find out when we would be ready for install and we told them. The front desk said they'd call me back. When they did, she said Paul would get in touch with me. When I hadn't heard anything for TWO days, my husband decided to go to the store and follow-up. He went after work and met with the owner, Paul Z. and spoke with him. Paul said he would book him for the following Thursday. He didn't book the installation and no one called us. When Thursday came, I stayed home from work. By 11:30 a.m., I decided to call the store and find out when the installers were coming. The front desk said, "They're not coming. You're not booked." I called my husband and told him this and he called Paul who said he didn't come to the the store because he did not remember him coming in. My husband told him that we were told Thursday and there was a no show and he needed to fix it or bump another install. Paul Z. called SATURDAY and said we were booked for the coming Tuesday and the installers would be there between 8 and 8:30 a.m. Fast forward today (Tuesday) - at 7:55 a.m. my phone rings and it's Paul Z. I thought he was calling to make sure someone would be here for the installers but I was wrong. Five minutes before the installers were to show up, he tells me the installers are not coming. I just went blank and hung up.
I bought this carpet and paid for it in full back in mid-June. It has been sitting in their warehouse for WEEKS, PAID FOR yet we now don't have something we have paid for INSTALLED because this guy can't get his act together. The renovation has been complete, painting and all, for almost two weeks. We've been sleeping in the livingroom for four months with a child. We can't move back upstairs unless we have flooring.
DON'T EVER DEAL WITH HIM, deal with his assistant. She's much better at her job than he is.
I will NEVER purchase from Zimmermans again and I will be advising my friends and family to look elsewhere for their flooring.
We have purchased flooring from this business THREE times nowThis time, we purchased carpet for our second floor after it was renovatedThey called to find out when we would be ready for install and we told themThe front desk said they'd call me backWhen they did, she said Paul would get in touch with meWhen I hadn't heard anything for TWO days, my husband decided to go to the store and follow-upHe went after work and met with the owner, Paul Zand spoke with himPaul said he would book him for the following ThursdayHe didn't book the installation and no one called usWhen Thursday came, I stayed home from workBy 11:a.m., I decided to call the store and find out when the installers were comingThe front desk said, "They're not comingYou're not booked." I called my husband and told him this and he called Paul who said he didn't come to the the store because he did not remember him coming inMy husband told him that we were told Thursday and there was a no show and he needed to fix it or bump another installPaul Zcalled SATURDAY and said we were booked for the coming Tuesday and the installers would be there between and 8:a.mFast forward today (Tuesday) - at 7:a.mmy phone rings and it's Paul ZI thought he was calling to make sure someone would be here for the installers but I was wrongFive minutes before the installers were to show up, he tells me the installers are not comingI just went blank and hung up I bought this carpet and paid for it in full back in mid-JuneIt has been sitting in their warehouse for WEEKS, PAID FOR yet we now don't have something we have paid for INSTALLED because this guy can't get his act togetherThe renovation has been complete, painting and all, for almost two weeksWe've been sleeping in the livingroom for four months with a childWe can't move back upstairs unless we have flooring DON'T EVER DEAL WITH HIM, deal with his assistantShe's much better at her job than he is I will NEVER purchase from Zimmermans again and I will be advising my friends and family to look elsewhere for their flooring
We have purchased flooring from this business THREE times now. This time, we purchased carpet for our second floor after it was renovated. They called to find out when we would be ready for install and we told them. The front desk said they'd call me back. When they did, she said Paul would get in touch with me. When I hadn't heard anything for TWO days, my husband decided to go to the store and follow-up. He went after work and met with the owner, Paul Z. and spoke with him. Paul said he would book him for the following Thursday. He didn't book the installation and no one called us. When Thursday came, I stayed home from work. By 11:30 a.m., I decided to call the store and find out when the installers were coming. The front desk said, "They're not coming. You're not booked." I called my husband and told him this and he called Paul who said he didn't come to the the store because he did not remember him coming in. My husband told him that we were told Thursday and there was a no show and he needed to fix it or bump another install. Paul Z. called SATURDAY and said we were booked for the coming Tuesday and the installers would be there between 8 and 8:30 a.m. Fast forward today (Tuesday) - at 7:55 a.m. my phone rings and it's Paul Z. I thought he was calling to make sure someone would be here for the installers but I was wrong. Five minutes before the installers were to show up, he tells me the installers are not coming. I just went blank and hung up.
I bought this carpet and paid for it in full back in mid-June. It has been sitting in their warehouse for WEEKS, PAID FOR yet we now don't have something we have paid for INSTALLED because this guy can't get his act together. The renovation has been complete, painting and all, for almost two weeks. We've been sleeping in the livingroom for four months with a child. We can't move back upstairs unless we have flooring.
DON'T EVER DEAL WITH HIM, deal with his assistant. She's much better at her job than he is.
I will NEVER purchase from Zimmermans again and I will be advising my friends and family to look elsewhere for their flooring.