Complaint: [redacted]
I am rejecting this response because: The main premise of the charges stem from discoloration of the touch up paint when in fact the company itself sent out a painting contractor to patch the ceiling in the dining room after a water leak about a year ago and it was their paint that was left behind that I used to touch up other areas of the house. I do not believe it is a tenant responsibility to repaint a home he lived in for over 4 years. This is the first time I have seen this report even though I have asked for it without any luck. I totally reject this finding as unfair and unethical.
Regards,
[redacted]
To whom it may concern After carefully reading your complaint and investigating your complaint. Ready Rentals has 30 days to issue any refund on your security deposit in which this is explained to you on your rental agreement. Ready Rentals also has a third party company that...
inspects home after tenants move out on any of our property in which a report is given to Ready Rentals and Owner of home and at this time Ready Rental discuss any repairs needed to property in which the home that your occupied was in need to repairs. This was deducted from your Security Deposit in which all parties agreed upon when signing the rental agreement. I understand that you are a military family and that you look and count on a full refund of the security deposit. But when repairs are needed to be completed due to Tenant occupying the property did not repair Ready Rentals has to use the security deposit to make repairs and the balance left over is given back to tenant. Ready Rentals is not in the business of keeping the security deposit but also we need to make sure home is repaired.
Good Morning, I have received your complaint and I also have attached the report that we received when a tenant moves out this issues needed to be address and this is what caused your a partial of your security deposit to be returned to you. [redacted] did send you the invoice for the repairs that...
were completed. If you have any questions please feel free to contact our office.
Complaint: [redacted]
I am rejecting this response because:Complaint: [redacted]I am rejecting this response because:No where does it state the application fee is non-refundable. If so, why would [redacted] state she would look into getting us our refunds? Your answer doesn't line up with what your website or employees said. Additionally, why would you support the actions of those employees if you feel their actions and statements went against your policies? That is all the more reason to refund the fees that were paid under false pretenses. I was told they were being ran only for background checks, not credit since we would pay 6 months (which is half the lease) up-front. Then we both passed the background checks and were denied solely based on credit. My statement is supported by [redacted]'s reply that she would work on getting us our application fees refunded. You all are a business who is primarily based on customer service. We were lied to several times by [redacted]. As the Office Manager, I ask that you please make this situation right. Below is what is stated on your website. It doesn't say it's non refundable and [redacted] said she would work on getting us a refund. As a company, if your employee goes against your own policies, you should make it right with the customer, not the employee who lied multiple times. Before you begin:Please be prepared to pay the application fee as outlined in the property listing. In addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income.To complete this rental application, you must be prepared to provide 3 years of residential history as well as contact information for your rental references. You will also be asked to provide one month worth of pay stubs. Please note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.Each resident over the age of 18 must submit a separate rental application.Application fee: $50.00 Rental TermsRent: $1,030Application Fee: $50Security Deposit: $1,030 From: [redacted] <[redacted].[redacted]>Date: May 20, [redacted]6when you applied it tells you the criteria you need to have prior to you submitting your application,, you did not meet that criteria [redacted]Property Manager/RealtorReady Rentals/Ultimate Realty[redacted]San [redacted] Tx 78266[redacted] ext [redacted] fax[redacted].[redacted]On Fri, May 20, [redacted]6 at 11:11 AM, [redacted] <[redacted].[redacted]> wrote:I am the Property Manager her at our office, there is no higher office. [redacted]Property Manager/RealtorReady Rentals/Ultimate Realty[redacted]San [redacted] Tx 78266[redacted] ext [redacted] fax[redacted].[redacted]On Fri, May 20, [redacted]6 at 11:10 AM, [redacted] wrote:May I please have the contact email and phone number to your corporate office? Thank you,[redacted] On Friday, May 20, [redacted]6, 11:05 AM, [redacted] wrote: no I can do since I ran both the applications to see if I could get you approved. [redacted]Property Manager/RealtorReady Rentals/Ultimate RealtyOn Fri, May 20, [redacted]6 at 11:04 AM, [redacted] wrote:Hi [redacted],I'm writing to see if you are able to refund [redacted]'s and my application fee on the basis of the reasons discussed previously. It would be greatly appreciated. Thank you for your time,[redacted] On Wednesday, May 11, [redacted]6, 4:17 PM, [redacted] wrote: the denial letters were emailed to you thank you, I will see what I can do to refund your application fee[redacted]Property Manager/RealtorReady Rentals/Ultimate RealtyOn Wed, May 11, [redacted]6 at 3:54 PM, [redacted] wrote:owner said no I am sorry. [redacted]Property Manager/RealtorReady Rentals/Ultimate RealtyOn Wed, May 11, [redacted]6 at 3:51 PM, [redacted] wrote:I appreciate you asking the owner. I haven't seen my credit report but I know for sure the only valid negative accounts are with Capital One and Citi Bank. All others are medical. On Wednesday, May 11, [redacted]6, 3:46 PM, [redacted] wrote: both, and you both are under 550 the only thing I can do is ask the owner who will have the final say so. medical bill don't count against you if you would pay them even a small portion a month 20 bucks to make it look like your at least trying but hey I am not a financial advisor. let me contact the owner [redacted]Property Manager/RealtorReady Rentals/Ultimate On Wed, May 11, [redacted]6 at 3:39 PM, [redacted] wrote:Mrs. [redacted],In response to your question, I had credit scores of [redacted] prior to a major accident which has left me permanently disabled and in the final stages of receiving SSDI. My financial advisor and I worked together to come up with a plan that would best suit my short term needs until SSDI starts. That plan included staying in great standing with my previous landlord and not defaulting on my car loan. I followed my financial advisor's advice and maintained all of my accounts except for my two credit cards as discussed. Those will be taken care of after SSDI starts. Everything else has been kept up-to-date. If my credit score dropped 250+ points because of two credit cards and that's the reason for my denial, I am very surprised especially since I disclosed this to begin with. If there are any other accounts on my credit showing as write-off's or collections, they are all medical bills which I was told cannot be counted against me, even if they sell the debt to a collection agency. The several thousand dollars I have has been set aside for housing per my financial advisor's advice and I provided the most current statement from my financial institute showing I have that cash on hand. I just want to clarify that you are saying my credit score is below a 550. Do both Xxxxxxx and I have to be above 550 or just one of us? Thank you,[redacted] On Wednesday, May 11, [redacted]6, 3:08 PM, [redacted] wrote: I understand will send you the denial letter. The credit score has to be a minimum of 550 even with all the collections or charge off on their, if you have that kind of money why not pay some of those off and up your credit score[redacted]Property Manager/RealtorReady Rentals/Ultimate RealtyOn Wed, May 11, [redacted]6 at 3:04 PM, [redacted] wrote:Hello Mrs. [redacted],After speaking with the Realtor, [redacted], and explaining our current situation, [redacted] spoke with the property manager to let her know the information I shared which included our ability to pay up to 6 months rent in advance if necessary. I was left with the impression we would be approved and that you all would call for additional information if needed to clarify anything "negative." We disclosed everything in advance to ensure we would not be applying for this residence in vain. We did not receive a call to provide additional information or to clarify anything.We are asking that you please reconsider our applications. We are also asking to be provided with the reason(s) for denial or the instructions on how to assertain the formal denial report for both [redacted] and myself. Thank you for your assistance,[redacted] On Wednesday, May 11, [redacted]6, 2:20 PM, [redacted] wrote: cannot be approved you do not meet our criteria [redacted]Property Manager/RealtorReady Rentals/Ultimate Realty[redacted]San [redacted] Tx 78266[redacted] ext [redacted] fax[redacted].[redacted] Below is what is on your own website. And nowhere does it state tbe Rental TermsRent: $1,030Application Fee: $50Security Deposit: $1,030"Before you begin:Please be prepared to pay the application fee as outlined in the property listing. In addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income.To complete this rental application, you must be prepared to provide 3 years of residential history as well as contact information for your rental references. You will also be asked to provide one month worth of pay stubs. Please note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.Each resident over the age of 18 must submit a separate rental application.Application fee: $50.00Regards,[redacted]
Regards,
[redacted]
Complaint: [redacted]
Thank
you for your response, however, we reject this response. We did not claim that we weren’t sent a check
or a list of what we were being charged.
You are correct, [redacted] provided us with a copy of Elite Services work
order invoice which outlined the charges deducted from our deposit. And she explained to me that she wasn’t
charging us the total $895 but only $400 (this doesn’t make sense; why $400,
what were we charged for?). We are also still waiting to receive images that
back up the claims we are disputing. [redacted]
stated that the 3rd party vendor takes pictures of all problem areas
and that she had pictures to send us. While
it was gracious of you to reduce charges the fact is that we should not have
been charged for any of it (minus the missing screen in one of the bedrooms—that
was overlooked while filling out our move-in checklist). We did
receive a partial check for $630.00 on April 18th (check was cut 4/8—31
days post move out) and as I explained to [redacted] (with little to no response back),
this amount is unacceptable. We left
Ready Rentals a move-in ready home on 3/5, everything on their checklist had
been completed to a T and no work needed to be done (minus the missing
screen). As I mentioned before, we have
been homeowners for 9 years and take immense pride in where we live. When we lived at the property our house was
fully furnished, decorated and cleaned at least once a month. We reported any and all issues in a timely
manor so we could maintain the property for the homeowner. We teach our children to take care of things
that are not theirs with as much care, if not more, than they would their own
things. And we lead by example.
In
regards to the missing ‘spot treatment’ on the invoice from Alpha and Omega
Carpet Care, I have a call into them to discuss the cleaning that was done 3/5. I spoke with Josie, she is going to check
into the account/invoice on Monday and get back to me (the office was closed
when she called me back—sounded like she was on a cell phone outside the office). The technician that cleaned the carpets that
day gave that to us as an additional free service for being over 2 hours late
to our appointment (I am assuming he didn’t put it on there because he didn’t
want to get in trouble—but that’s just a guess). I will let you know when I hear back from
them.
Our
move out date was indeed 3/7/2016, on paper, even though we moved out completely
on 3/5/2016. However, on 3/5 we returned keys, the garage
door opener, left receipts, checklists & spoke with Andy in person (he was
the only one left in the office) to let him know we were moved out and leaving
town—he said he would let [redacted] know. We
also called on March 6th to request the showing company no longer
call us for property showings because we weren’t living at the house anymore
(these calls did not cease until 3/7).
Please
know that we still expect to get our full deposit back, less the cost of the
screen, as a resolution. Thank you for
your time I look forward to your response.
Regards,
[redacted] & [redacted]
To whom it may concern: Application fees for applying for a rental are non refundable this is due to paying for background check and credit report. We do review application on a case by case and even though client states whats on the credit report sometimes there is other issues...
that effect the credit report. After carefully reviewing we could not approve the application for rental. if you have any questions please feel free to contact me directly. Thank you [redacted] Office Manager Before you begin:Please be prepared to pay the application fee as outlined in the property listing. In addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income.To complete this rental application, you must be prepared to provide 3 years of residential history as well as contact information for your rental references. You will also be asked to provide one month worth of pay stubs. Please note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.Each resident over the age of 18 must submit a separate rental application.Application fee: $50.00 NON-Refundable
[redacted] Good Afternoon. This is not the place to file a work order per your agreement there is a 24 hour line to call and submit work orders please review your agreement. the number to dial is [redacted]. or submit via the tenant portal thank you
Complaint: [redacted]
Thank you for response, however I reject this response. We understand the agreement that we signed with Ready Rentals, but a check was not issued 30 days post move out (a check for $630 was mailed to us with a cut-date of April 8th, that is 33 days post move out). Upon letting [redacted] know we would need to move out early we also informed her that we anticipated 100% of our deposit back and wanted to make sure we took care of everything so that we could get that money back (we received the checklist of items early from her to make sure we had everything ready to go: paint, stove pans, cleaning services lined up, etc.). We completed everything on the move out checklist (I have a copy of this checklist as well as receipts for all the services we paid for to ensure the house was in move-in ready condition if you or the Revdex.com would like to see them). I greatly appreciate that you have a third party conduct your home inspections, however, per the third party assessment sheet [redacted] sent me our home inspection was completed on March 24th, 19 DAYS after we’d already moved out. As mentioned in my previous message through the Revdex.com, we had multiple showings of our property post move out. We moved out March 5th and from the 5-7th we received calls to get our approval to view the house. During this time there were at least 4 showings that we were aware of. Depending on how long it took to rent the house there could have been dozens of showings during that 19 day period our house was waiting for inspection. Per the third party assessor’s paperwork we were charged for the following: Housekeeping for 3 bedrooms and 2.5 bathrooms, touch up paint throughout the house, carpet cleaning, recaulk some bath and kitchen areas, blind replacement, replace AC Filter, mow the backyard, replace a window screen & fence repair. Below was a portion of my original email to [redacted] in regards to these items. "…You mentioned we only paid $52 for the carpets to be cleaned, this is incorrect. I purchased a Groupon for Alpha-Omega Carpet Care to come out and clean the carpets ($39). The Groupon only covered the 3 bedrooms and hallway upstairs, the $52 you see was for the stairs. Alpha-Omega was 2 hours late to our appointment so as a good-will gesture they offered to pretreat the carpets for any potential stains for free. Based on your email and the conversations I’ve had with my husband it appears you think we skimped on the carpet cleaning. If you take a look at Alpha-Omega’s website (http://alphaomegacarpetcare.com/pricing/) you’ll see that the Groupon we paid for is a $99 value, in addition to that we paid $48 (plus tax) for the stairs and then the pretreating on top of that (there was no mention of the individual pretreating price on the website, so I don’t know how much that costs), but you can see all the services we received were worth over $150. I can assure you that if there were any stains on the carpet they were not there because of us. I was the only one that went upstairs to double check their work, as well as any last minute items we may have overlooked (barefoot—no shoes). When I checked there were zero stains and the carpet looked and felt even better than the day we moved in…" “…We did change the air filter upon moving out—it was actually the last thing I did prior to locking the door for the last time. If I may suggest, you might want to have the air vents cleaned out. Every time we changed the filter, no more than 2 days later it was just as grey as the day we replaced the old one. Also there was black dust that gathered around all the ceiling vents, which I had to clean at least once if not twice a month. Our son has very bad allergies and asthma so please know that the filter was changed 1 time every 3 weeks to ensure we kept his asthmatic episodes and allergic reactions to a minimum. I would urge you to replace the filter yourself and go back 2 days later and see that what I am telling you is 100% accurate…” “…We patched and texturized all holes in the walls and then purchased 2 cans of touch up paint. We had to get one flat (for the majority of the house) and then a semi-gloss (for the bathrooms—they were similar in color but not in finish). We left those 2 paint cans on the kitchen counter for the next tenant (hoping it might save them money when they moved out). As for the blinds I know there was no damage to any of them. I fixed the 2 sets of blinds (adjacent to the kitchen and in 1 of the bedrooms) where there was minimal bending and beyond that the rest were perfectly straight. I also personally cleaned them all prior to leaving…” As for the housekeeping I scrubbed all baseboards with soapy water (all that was left on them was paint from previous paint jobs at the property), I took a dry Swiffer mop to all the walls and ceilings to ensure there were no cobwebs, vacuumed (the carpets were also cleaned, as referenced above). The kitchen and bathrooms were all professionally cleaned (fridge and stove were deep cleaned). As for the chalk in the kitchen and bath areas, there was no chalk around the shower when we moved in and as far as I know there was no chalk anywhere in the kitchen either. I will concede that the window screen needed to be replaced, but that is only because we failed to see that it was completely missing until 2 weeks after we’d already completed our move in checklist. I am certain the grass needed to be mowed--My husband (Chris) mowed the day before we moved out (3/4) and 19 days later (when the inspection took place) I am sure it was a jungle back there! There was nothing wrong with the fence gate when we moved out, it was in perfect working condition, so I’m not sure where this claim is coming from either. I had shared with [redacted] that I thought the assessor attached the wrong address to the wrong house assessment because she stated that there was NO touch up paint throughout the house and extensive carpet stains. To date I have still not received an answer on whether or not an accidental swap happened or images this damage which she’d promised us. Please note that the expected outcome is still to have our deposit returned in full to us. Thank you for your time.
Regards,
[redacted] & [redacted]
Complaint: [redacted]
I am rejecting this response because: The main premise of the charges stem from discoloration of the touch up paint when in fact the company itself sent out a painting contractor to patch the ceiling in the dining room after a water leak about a year ago and it was their paint that was left behind that I used to touch up other areas of the house. I do not believe it is a tenant responsibility to repaint a home he lived in for over 4 years. This is the first time I have seen this report even though I have asked for it without any luck. I totally reject this finding as unfair and unethical.
Regards,
[redacted]
To whom it may concern After carefully reading your complaint and investigating your complaint. Ready Rentals has 30 days to issue any refund on your security deposit in which this is explained to you on your rental agreement. Ready Rentals also has a third party company that...
inspects home after tenants move out on any of our property in which a report is given to Ready Rentals and Owner of home and at this time Ready Rental discuss any repairs needed to property in which the home that your occupied was in need to repairs. This was deducted from your Security Deposit in which all parties agreed upon when signing the rental agreement. I understand that you are a military family and that you look and count on a full refund of the security deposit. But when repairs are needed to be completed due to Tenant occupying the property did not repair Ready Rentals has to use the security deposit to make repairs and the balance left over is given back to tenant. Ready Rentals is not in the business of keeping the security deposit but also we need to make sure home is repaired.
Good Morning, I have received your complaint and I also have attached the report that we received when a tenant moves out this issues needed to be address and this is what caused your a partial of your security deposit to be returned to you. [redacted] did send you the invoice for the repairs that...
were completed. If you have any questions please feel free to contact our office.
Complaint: [redacted]
I am rejecting this response because:Complaint: [redacted]I am rejecting this response because:No where does it state the application fee is non-refundable. If so, why would [redacted] state she would look into getting us our refunds? Your answer doesn't line up with what your website or employees said. Additionally, why would you support the actions of those employees if you feel their actions and statements went against your policies? That is all the more reason to refund the fees that were paid under false pretenses. I was told they were being ran only for background checks, not credit since we would pay 6 months (which is half the lease) up-front. Then we both passed the background checks and were denied solely based on credit. My statement is supported by [redacted]'s reply that she would work on getting us our application fees refunded. You all are a business who is primarily based on customer service. We were lied to several times by [redacted]. As the Office Manager, I ask that you please make this situation right. Below is what is stated on your website. It doesn't say it's non refundable and [redacted] said she would work on getting us a refund. As a company, if your employee goes against your own policies, you should make it right with the customer, not the employee who lied multiple times. Before you begin:Please be prepared to pay the application fee as outlined in the property listing. In addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income.To complete this rental application, you must be prepared to provide 3 years of residential history as well as contact information for your rental references. You will also be asked to provide one month worth of pay stubs. Please note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.Each resident over the age of 18 must submit a separate rental application.Application fee: $50.00 Rental TermsRent: $1,030Application Fee: $50Security Deposit: $1,030 From: [redacted] <[redacted].[redacted]>Date: May 20, [redacted]6when you applied it tells you the criteria you need to have prior to you submitting your application,, you did not meet that criteria [redacted]Property Manager/RealtorReady Rentals/Ultimate Realty[redacted]San [redacted] Tx 78266[redacted] ext [redacted] fax[redacted].[redacted]On Fri, May 20, [redacted]6 at 11:11 AM, [redacted] <[redacted].[redacted]> wrote:I am the Property Manager her at our office, there is no higher office. [redacted]Property Manager/RealtorReady Rentals/Ultimate Realty[redacted]San [redacted] Tx 78266[redacted] ext [redacted] fax[redacted].[redacted]On Fri, May 20, [redacted]6 at 11:10 AM, [redacted] wrote:May I please have the contact email and phone number to your corporate office? Thank you,[redacted] On Friday, May 20, [redacted]6, 11:05 AM, [redacted] wrote: no I can do since I ran both the applications to see if I could get you approved. [redacted]Property Manager/RealtorReady Rentals/Ultimate RealtyOn Fri, May 20, [redacted]6 at 11:04 AM, [redacted] wrote:Hi [redacted],I'm writing to see if you are able to refund [redacted]'s and my application fee on the basis of the reasons discussed previously. It would be greatly appreciated. Thank you for your time,[redacted] On Wednesday, May 11, [redacted]6, 4:17 PM, [redacted] wrote: the denial letters were emailed to you thank you, I will see what I can do to refund your application fee[redacted]Property Manager/RealtorReady Rentals/Ultimate RealtyOn Wed, May 11, [redacted]6 at 3:54 PM, [redacted] wrote:owner said no I am sorry. [redacted]Property Manager/RealtorReady Rentals/Ultimate RealtyOn Wed, May 11, [redacted]6 at 3:51 PM, [redacted] wrote:I appreciate you asking the owner. I haven't seen my credit report but I know for sure the only valid negative accounts are with Capital One and Citi Bank. All others are medical. On Wednesday, May 11, [redacted]6, 3:46 PM, [redacted] wrote: both, and you both are under 550 the only thing I can do is ask the owner who will have the final say so. medical bill don't count against you if you would pay them even a small portion a month 20 bucks to make it look like your at least trying but hey I am not a financial advisor. let me contact the owner [redacted]Property Manager/RealtorReady Rentals/Ultimate On Wed, May 11, [redacted]6 at 3:39 PM, [redacted] wrote:Mrs. [redacted],In response to your question, I had credit scores of [redacted] prior to a major accident which has left me permanently disabled and in the final stages of receiving SSDI. My financial advisor and I worked together to come up with a plan that would best suit my short term needs until SSDI starts. That plan included staying in great standing with my previous landlord and not defaulting on my car loan. I followed my financial advisor's advice and maintained all of my accounts except for my two credit cards as discussed. Those will be taken care of after SSDI starts. Everything else has been kept up-to-date. If my credit score dropped 250+ points because of two credit cards and that's the reason for my denial, I am very surprised especially since I disclosed this to begin with. If there are any other accounts on my credit showing as write-off's or collections, they are all medical bills which I was told cannot be counted against me, even if they sell the debt to a collection agency. The several thousand dollars I have has been set aside for housing per my financial advisor's advice and I provided the most current statement from my financial institute showing I have that cash on hand. I just want to clarify that you are saying my credit score is below a 550. Do both Xxxxxxx and I have to be above 550 or just one of us? Thank you,[redacted] On Wednesday, May 11, [redacted]6, 3:08 PM, [redacted] wrote: I understand will send you the denial letter. The credit score has to be a minimum of 550 even with all the collections or charge off on their, if you have that kind of money why not pay some of those off and up your credit score[redacted]Property Manager/RealtorReady Rentals/Ultimate RealtyOn Wed, May 11, [redacted]6 at 3:04 PM, [redacted] wrote:Hello Mrs. [redacted],After speaking with the Realtor, [redacted], and explaining our current situation, [redacted] spoke with the property manager to let her know the information I shared which included our ability to pay up to 6 months rent in advance if necessary. I was left with the impression we would be approved and that you all would call for additional information if needed to clarify anything "negative." We disclosed everything in advance to ensure we would not be applying for this residence in vain. We did not receive a call to provide additional information or to clarify anything.We are asking that you please reconsider our applications. We are also asking to be provided with the reason(s) for denial or the instructions on how to assertain the formal denial report for both [redacted] and myself. Thank you for your assistance,[redacted] On Wednesday, May 11, [redacted]6, 2:20 PM, [redacted] wrote: cannot be approved you do not meet our criteria [redacted]Property Manager/RealtorReady Rentals/Ultimate Realty[redacted]San [redacted] Tx 78266[redacted] ext [redacted] fax[redacted].[redacted] Below is what is on your own website. And nowhere does it state tbe Rental TermsRent: $1,030Application Fee: $50Security Deposit: $1,030"Before you begin:Please be prepared to pay the application fee as outlined in the property listing. In addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income.To complete this rental application, you must be prepared to provide 3 years of residential history as well as contact information for your rental references. You will also be asked to provide one month worth of pay stubs. Please note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.Each resident over the age of 18 must submit a separate rental application.Application fee: $50.00Regards,[redacted]
Regards,
[redacted]
Complaint: [redacted]
Thank
you for your response, however, we reject this response. We did not claim that we weren’t sent a check
or a list of what we were being charged.
You are correct, [redacted] provided us with a copy of Elite Services work
order invoice which outlined the charges deducted from our deposit. And she explained to me that she wasn’t
charging us the total $895 but only $400 (this doesn’t make sense; why $400,
what were we charged for?). We are also still waiting to receive images that
back up the claims we are disputing. [redacted]
stated that the 3rd party vendor takes pictures of all problem areas
and that she had pictures to send us. While
it was gracious of you to reduce charges the fact is that we should not have
been charged for any of it (minus the missing screen in one of the bedrooms—that
was overlooked while filling out our move-in checklist). We did
receive a partial check for $630.00 on April 18th (check was cut 4/8—31
days post move out) and as I explained to [redacted] (with little to no response back),
this amount is unacceptable. We left
Ready Rentals a move-in ready home on 3/5, everything on their checklist had
been completed to a T and no work needed to be done (minus the missing
screen). As I mentioned before, we have
been homeowners for 9 years and take immense pride in where we live. When we lived at the property our house was
fully furnished, decorated and cleaned at least once a month. We reported any and all issues in a timely
manor so we could maintain the property for the homeowner. We teach our children to take care of things
that are not theirs with as much care, if not more, than they would their own
things. And we lead by example.
In
regards to the missing ‘spot treatment’ on the invoice from Alpha and Omega
Carpet Care, I have a call into them to discuss the cleaning that was done 3/5. I spoke with Josie, she is going to check
into the account/invoice on Monday and get back to me (the office was closed
when she called me back—sounded like she was on a cell phone outside the office). The technician that cleaned the carpets that
day gave that to us as an additional free service for being over 2 hours late
to our appointment (I am assuming he didn’t put it on there because he didn’t
want to get in trouble—but that’s just a guess). I will let you know when I hear back from
them.
Our
move out date was indeed 3/7/2016, on paper, even though we moved out completely
on 3/5/2016. However, on 3/5 we returned keys, the garage
door opener, left receipts, checklists & spoke with Andy in person (he was
the only one left in the office) to let him know we were moved out and leaving
town—he said he would let [redacted] know. We
also called on March 6th to request the showing company no longer
call us for property showings because we weren’t living at the house anymore
(these calls did not cease until 3/7).
Please
know that we still expect to get our full deposit back, less the cost of the
screen, as a resolution. Thank you for
your time I look forward to your response.
Regards,
[redacted] & [redacted]
To whom it may concern: Application fees for applying for a rental are non refundable this is due to paying for background check and credit report. We do review application on a case by case and even though client states whats on the credit report sometimes there is other issues...
that effect the credit report. After carefully reviewing we could not approve the application for rental. if you have any questions please feel free to contact me directly. Thank you [redacted] Office Manager Before you begin:Please be prepared to pay the application fee as outlined in the property listing. In addition to this rental application, you will also be required to provide a copy of a valid form of identification and proof of income.To complete this rental application, you must be prepared to provide 3 years of residential history as well as contact information for your rental references. You will also be asked to provide one month worth of pay stubs. Please note that most properties require that applicant combined gross income is at least three (3) times the monthly rent amount.Each resident over the age of 18 must submit a separate rental application.Application fee: $50.00 NON-Refundable
[redacted] Good Afternoon. This is not the place to file a work order per your agreement there is a 24 hour line to call and submit work orders please review your agreement. the number to dial is [redacted]. or submit via the tenant portal thank you
Complaint: [redacted]
Thank you for response, however I reject this response. We understand the agreement that we signed with Ready Rentals, but a check was not issued 30 days post move out (a check for $630 was mailed to us with a cut-date of April 8th, that is 33 days post move out). Upon letting [redacted] know we would need to move out early we also informed her that we anticipated 100% of our deposit back and wanted to make sure we took care of everything so that we could get that money back (we received the checklist of items early from her to make sure we had everything ready to go: paint, stove pans, cleaning services lined up, etc.). We completed everything on the move out checklist (I have a copy of this checklist as well as receipts for all the services we paid for to ensure the house was in move-in ready condition if you or the Revdex.com would like to see them). I greatly appreciate that you have a third party conduct your home inspections, however, per the third party assessment sheet [redacted] sent me our home inspection was completed on March 24th, 19 DAYS after we’d already moved out. As mentioned in my previous message through the Revdex.com, we had multiple showings of our property post move out. We moved out March 5th and from the 5-7th we received calls to get our approval to view the house. During this time there were at least 4 showings that we were aware of. Depending on how long it took to rent the house there could have been dozens of showings during that 19 day period our house was waiting for inspection. Per the third party assessor’s paperwork we were charged for the following: Housekeeping for 3 bedrooms and 2.5 bathrooms, touch up paint throughout the house, carpet cleaning, recaulk some bath and kitchen areas, blind replacement, replace AC Filter, mow the backyard, replace a window screen & fence repair. Below was a portion of my original email to [redacted] in regards to these items. "…You mentioned we only paid $52 for the carpets to be cleaned, this is incorrect. I purchased a Groupon for Alpha-Omega Carpet Care to come out and clean the carpets ($39). The Groupon only covered the 3 bedrooms and hallway upstairs, the $52 you see was for the stairs. Alpha-Omega was 2 hours late to our appointment so as a good-will gesture they offered to pretreat the carpets for any potential stains for free. Based on your email and the conversations I’ve had with my husband it appears you think we skimped on the carpet cleaning. If you take a look at Alpha-Omega’s website (http://alphaomegacarpetcare.com/pricing/) you’ll see that the Groupon we paid for is a $99 value, in addition to that we paid $48 (plus tax) for the stairs and then the pretreating on top of that (there was no mention of the individual pretreating price on the website, so I don’t know how much that costs), but you can see all the services we received were worth over $150. I can assure you that if there were any stains on the carpet they were not there because of us. I was the only one that went upstairs to double check their work, as well as any last minute items we may have overlooked (barefoot—no shoes). When I checked there were zero stains and the carpet looked and felt even better than the day we moved in…" “…We did change the air filter upon moving out—it was actually the last thing I did prior to locking the door for the last time. If I may suggest, you might want to have the air vents cleaned out. Every time we changed the filter, no more than 2 days later it was just as grey as the day we replaced the old one. Also there was black dust that gathered around all the ceiling vents, which I had to clean at least once if not twice a month. Our son has very bad allergies and asthma so please know that the filter was changed 1 time every 3 weeks to ensure we kept his asthmatic episodes and allergic reactions to a minimum. I would urge you to replace the filter yourself and go back 2 days later and see that what I am telling you is 100% accurate…” “…We patched and texturized all holes in the walls and then purchased 2 cans of touch up paint. We had to get one flat (for the majority of the house) and then a semi-gloss (for the bathrooms—they were similar in color but not in finish). We left those 2 paint cans on the kitchen counter for the next tenant (hoping it might save them money when they moved out). As for the blinds I know there was no damage to any of them. I fixed the 2 sets of blinds (adjacent to the kitchen and in 1 of the bedrooms) where there was minimal bending and beyond that the rest were perfectly straight. I also personally cleaned them all prior to leaving…” As for the housekeeping I scrubbed all baseboards with soapy water (all that was left on them was paint from previous paint jobs at the property), I took a dry Swiffer mop to all the walls and ceilings to ensure there were no cobwebs, vacuumed (the carpets were also cleaned, as referenced above). The kitchen and bathrooms were all professionally cleaned (fridge and stove were deep cleaned). As for the chalk in the kitchen and bath areas, there was no chalk around the shower when we moved in and as far as I know there was no chalk anywhere in the kitchen either. I will concede that the window screen needed to be replaced, but that is only because we failed to see that it was completely missing until 2 weeks after we’d already completed our move in checklist. I am certain the grass needed to be mowed--My husband (Chris) mowed the day before we moved out (3/4) and 19 days later (when the inspection took place) I am sure it was a jungle back there! There was nothing wrong with the fence gate when we moved out, it was in perfect working condition, so I’m not sure where this claim is coming from either. I had shared with [redacted] that I thought the assessor attached the wrong address to the wrong house assessment because she stated that there was NO touch up paint throughout the house and extensive carpet stains. To date I have still not received an answer on whether or not an accidental swap happened or images this damage which she’d promised us. Please note that the expected outcome is still to have our deposit returned in full to us. Thank you for your time.
Regards,
[redacted] & [redacted]