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Pho 79

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Pho 79 Reviews (1)

Review: this restaurant had multiple times charged a different amount on my credit, which I learned later from looking at my credit card statement. With another recent incident on May 18th, 2014 my receipt showed a total of $77.82, but on my card statement showed $86.18. I called the restaurent and try to speak with the owner, but no one seem to allow me to speak with the owner. If they can do that to me, I am sure they will do that to other customers. Please start an investigation regarding the illegal and unauthorize charge from this restaurant. Should you need further information, I can be reached at [redacted]. ThanksDesired Settlement: Please send a warning letter to this restaurant and tell them that they can not charge a different amount that is not authorized by card holders.

Business

Response:

Dear [redacted],

Please find two attachments as documents of our respond regarding about this complaint. Mr. [redacted] charged $71.82 plus $6.00 tip; the grand total was $77.82, which was the exact amount we sent to our credit card processing company. You can find in the detail report the amount we entered was the same as on the receipt with Mr. [redacted]'s signature. We would be very confident to refund the full amount $77.82 to Mr. [redacted] if he can bring us his month end credit card statement to prove to us that we over charged him. Some of the credit-card companies have the policy to keep a room for tips such as Wells Fargo to name a few. Therefore, when the customer checks online statement after a couple of days, they will see a different amount that were charged under TEMPORARY AUTHORZATIONS category. If they check on the definition of Temporary Authorization, they will see the explanation in detail. We hope that if Mr. [redacted] checked his credit card statement again after 6-10 business days when the [redacted]saction is already posted in his account, he would see the correct amount posted. This issue is due to his credit card company, and we have nothing to do with it nor does our credit card processing company.

Best Regards,

Pho 79 Restaurant

(714)531-2490

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Thank you very much for taking the prompt action regarding my complaint. I noticed Pho 79 restaurant did corrected the total amount, only after I made contact with my bank regarding the wrong amount charge to my account. They should have never charge the different amount to my account the first place. To me, it is no different them being a thief. Furthermore, the day I discovered the wrong amount charge, I called Pho 79 Restaurant and asked to compare the merchant receipt and my receipt, they refused to check for the receipt. I hope my complaint will be warning for this restaurant not to do that to other customers.

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Description: Foods - Carry Out

Address: 6909 Staples Mill Rd, Henrico, Virginia, United States, 23228-4931

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