Phoenix Construction Inc.

I am so sorry that this customer has had a negative experience with our company.  In review of the situation, I see that we have now paid the customer for all referrals that were outstanding.  In reference to the light bulbs; we had a breakdown in communication.  Our Customer Service...

team is contacting the customer today to get the information and the bulbs and doorbell will be ordered today.  I would anticipate that we should be able to have the work completed in 10 business days.  I will also have our Customer Relations Manager reach out to him and see if there is anything else we can do.  I again apologize to the customer on behalf of the company for the delay.  We will have it rectified shortly. Best Regards,[redacted]Chief Customer OfficerPosiGen

Dear [redacted]We appreciate you taking time to give us your feedback.  There are a couple of issues I noticed you may have forgotten to mention with regard to your solar install.  First your solar was installed in December 2015.  You have reported no roof leaks until April...

2017.  The warranty for you solar installation is 1 year.  You and I have had a conversation and we are willing to take $5,000.00 off your total amount of your solar account.  This would cover the SQ Footage of the your roof covered by solar.   I agreed to do this to accommodate you even though we feel we are not at fault in this situation.  Your roof is over 20 years old and the leaks you are referring to could possibility be from your flashing according to the our inspections.  We have also offered to remove and re-install your  panels at no additional cost to allow you to complete your repairs. The value of the removal and re-install fee is $2,500.00.   The issue you here is this leak occurred outside the warranty time and if your panels were not installed correctly you would of see signs of a leak way before this.  I realize you are not happy with this resolution so I offered to speak to your insurance company and you told me not to call them.   This is PosiGen's offer to help but we cannot write you a check to replace your entire roof. Thanks,Lisa N[redacted]Leasing director###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As I've said several times, I was told by several employees that Posigen has recently purchased BLG. I didn't just randomly pick their name out of a hat. I only began to communicate with them because of this information. Not one time was I told that Posigen is no way affiliated with BLG and that I would have to call them in order to take care of this matter. Furthermore, I'm continually being told that they have done everything in their power to get this resolved. However, I passed my final inspection two weeks ago, and still, Entergy doesn't have the necessary paperwork to move forward. I've just spoken to [redacted], who kept me on hold for twenty minutes, and never came back to the phone. I then called back and spoke to [redacted], who proceeded to argue with me and insisted that I had never spoken to her. Then, after checking her notes, she found that she had. I'm tired of calling and calling and retelling my situation to a bunch of people who don't care. If they were paying the bill, I'm sure the attitude would be much different. This matter would be given the urgency that it is due. This is beyond ridiculous. How can these people have the audacity to get angry with me as if they're paying this bill on my behalf? This is my money and a very expensive purchase. For some reason, it makes no sense to them why I should be upset about paying for this for all this time and not reaping any benefit from it.
[redacted] last responded to the Revdex.com on 9/9/15, and yet, Entergy still doesn't have the paperwork. This does not sound like they're trying to get this resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10761105, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com,The first thing we do before a solar install is a design layout of where the panels will be installed.  This is approved by the customer and based on feasibility.  I have attached a copy of that design layout for your review.   I also check our records in Salesforce our...

software program here at Posigen.  Under the feasibility comments section it also says panels are to be placed on metal roof shed.  This would mean the claim that we put the panel on the wrong roof is incorrect.  I spoke to [redacted] today and she confirmed the direction the house was  turned the wrong direction  for Solar Panels.  This is why the team suggested the panels be placed on the metal shed and we were under the impression they agreed.  We did have to do additional trenching to connect the panels to her home meter.  The cost of this trenching was 1,000.00.  Her panels were installed and worked fine.  At some point they decided to do additional work to the shed for their business and hired a plumber.  This plumber, when trenching his lines cut our lines.  We tried to fixed it several times but were unable to fix it correctly to hook back up the panels because a slab was also poured and the wires could not be traced.  We felt the repair should not be our responsibility since their plumber caused the problem.  I called [redacted] November 30, 2016 and she stated her plumber had paid to have the lines repaired by Posigen.  We are going out on Tuesday December 6, 2016 to have our electrician and techs repair the broken lines.  We have agreed to completely re-trench the wiring and start from the beginning.  The repair will be done on December 6, 2016 and we will ping the panels from the location to make sure they are working correctly.  Mrs Berzas has agreed and we will consider this satisfied once the repairs have been made complete.  The cost of the project is $1,200.00 for your records. Please let me know if you have further question.Lisa N[redacted] Leasing Director Posigen ###-###-####

Dear Sir or Madam.Even though this is not a PosiGen customer, we have been actively working toward resolving her issue.  I have received word this morning that her system has passed inspection.  The next step in the process is the installation of the net meter from the utility.  The timing of this step in the process is not in our control.  As soon as the customer has her net meter installed; she will need to contact the company and we will send someone out to activate her system.  We have had some difficulty reaching this customer as our phone number for her has been disconnected. Please have her contact the company with new contact information so that we can explain the rest of the process with her.I believe that we have resolved this issue by assisting the customer in obtaining her inspection.  Please let me know if you require any additional information.Best Regards,[redacted]Chief Customer OfficerPosiGen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11870272, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Posigen and its sub Deversified Entergy attempt to use deception to hide their actions, as they say they are willing to correct a customers complaint/problems and they don't.  As to Posigen's statement that my wife signed a refusal to let them (Posigen) work on the door, she refused to allow Posigen to do additional subpar work on the door.  The sub arrived without the correct door sweep.  The sub came with another glue on door sweep to use on the exterior side of the door.  The contractor did not come to correct the problem, they only came in an attempt to cover up the original problem.  The contractor asked my wife to sign a statement stating that he came to the house.  My wife asked the contractor for a copy of what she had signed and the contractor left the house without doing so.  The original work done on the patio door by the contractor was totally unprofessional.  If the work had been in somewhat satisfactory manner, we would not be having this issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12142986, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
MetLife has deemed this issue has negligence and will not cover any damages.  You are not standing by your 5 year workmanship guarantee.  I am not asking for you to replace my entire roof, I want you to pay for the half that Posigen/Gulick damaged.  You also offered to also pay my insurance deductible but they will not accept responsibility.  I am willing to take 2500 dollar check and a 2500 dollar bill credit.  As stated in your contract you will not install solar on a bad roof to begin with.  Your contractor did a horrible job of installing the railing under my shingles which caused the damage.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10665211, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 I don't accept the above response they are still stating that I am not entitled to these referrals so until they accept full responsibility I will not accept their response! This is a company with no morals and is extremely unscrupulous in its behavior towards its referring customers! Until I receive the money for my other referral and for them to acknowledge my entitlement to the referrals I will not be satisfied!