Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have noticed that my address is wrong it should be: po box ***My credit report hasn't been changed and I haven't received my apologies.]
Regards,
*** ***
Please note the deletions have been sent, but it will take time for the credit bureaus to process. They advise up to thirty days for them to adjust their records.
Also, while our policy does not allow representatives to call on complaint accounts, the COO advised he personally left a message to discuss today.
[redacted]
Phoenix Financial Services LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
P.S: Please add apartment E to the address on file. Regards,
[redacted]
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on October 24, 2014.
We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies that...
oversee compliance. I appreciate this issue being brought to my attention.
Phoenix Financial Services LLC is a third party collection agency.
Upon review of your inquiry, I determined that the following concern was raised:
· Mr. [redacted] would like additional information regarding the account.
· Mr. [redacted] requests credit reporting be deleted.
· Mr. [redacted] states the representatives were rude on the telephone conversations.
I personally conducted an internal investigation, which consisted of the following:
· I reviewed this file as well as all notes that are associated with the file.
· I also spoke with the Client regarding information in their internal files.
Upon conclusion of my internal investigation, I determined the following:
· I have requested verification of the debt be sent from the Client; the account will remain in a hold and will receive no further communications.
· I have sent a deletion request for any credit reporting AUD#[redacted]
· I have placed a request for account review, including calls, with the managing director.
I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-6567 if I can be of further assistance. Calls may be monitored or recorded for quality and compliance purposes.
Federal law requires me to inform you that this communication is from a debt collector and any information obtained may be used to collect the debt.
Sincerely,
[redacted], Compliance
California Residents: The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under certain circumstances, collectors may not contact you before 8am or after 9pm. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements to call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www. FTC.gov.
Colorado Residents: This is a communication from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose. FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE WWW.COLORADOATTORNEYGENERAL.GOV/CA.
A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by law to collect the debt.
Maine: Our Office Hours are Mon-Thur 9am-9pm, EST and Fri 9am-5pm, EST. Our company street address is: 8902 Otis Ave Suite 103A Indianapolis, IN 46216.
Massachusetts Residents: Office address: 49 Winter Street, Weymouth, MA 02188 Office Hours: Mon-Thur 9am-9pm, EST and Fri 9am-5pm, EST. PHONE (855) 342-6567 PLEASE SEND PAYMENTS AND CORRESPONDENCE TO: PO Box 26580, Indianapolis, IN 46226
The State of Massachusetts requires that we disclose the following for Massachusetts Residents: NOTICE OF IMPORTANT RIGHTS. YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL BE VALID FOR ONLY TEN (10) DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST POSTMARKED OR DELIVERED WITHIN SEVEN (7) DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS REQUEST BY WRITING TO THE DEBT
COLLECTOR.
Minnesota Residents: This collection agency is licensed by the Minnesota Department of Commerce. New York City Residents: NYC Department of Consumer Affairs License # 2011030-DCA.
Tennessee Residents: PLEASE SEND CORRESPONDENCE TO: PO Box 26580; Indianapolis, IN 46226
This collection agency is licensed by the Collection Service Board of The Department of Commerce and Insurance.
Thank you for your response. On the original complaint date, I requested a credit reporting deletion, so it will not be remaining on the credit report and should no longer affect the score once removed. This may take up to 30 days for the credit bureaus to process.We do not have "receipts" as such outside of the credit card statement, but I can send out a paid letter stating the account has been paid in full. I have requested this letter be sent to the consumer today.Thank you,[redacted]Phoenix Financial Services LLC
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although I appreciate the companies attempt to rectify the situation it still does not give me back the points I lost on my credit score by them adding this account to my credit report. I have checked through all of my paper work and I do not show that I ever received anything from Phoenix regarding this bill. I would like them to send me original copies of the notices they claim to have sent showing the dates they were sent. They were also supposed to be mailing me payment confirmation of the payment I made to them on 12/19 in which I still have not received.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have noticed that my address is wrong it should be: po box ***My credit report hasn't been changed and I haven't received my apologies.]
Regards,
*** ***
Please note the deletions have been sent, but it will take time for the credit bureaus to process. They advise up to thirty days for them to adjust their records.
Also, while our policy does not allow representatives to call on complaint accounts, the COO advised he personally left a message to discuss today.
[redacted]
Phoenix Financial Services LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
P.S: Please add apartment E to the address on file. Regards,
[redacted]
Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on October 24, 2014.
We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies that...
oversee compliance. I appreciate this issue being brought to my attention.
Phoenix Financial Services LLC is a third party collection agency.
Upon review of your inquiry, I determined that the following concern was raised:
· Mr. [redacted] would like additional information regarding the account.
· Mr. [redacted] requests credit reporting be deleted.
· Mr. [redacted] states the representatives were rude on the telephone conversations.
I personally conducted an internal investigation, which consisted of the following:
· I reviewed this file as well as all notes that are associated with the file.
· I also spoke with the Client regarding information in their internal files.
Upon conclusion of my internal investigation, I determined the following:
· I have requested verification of the debt be sent from the Client; the account will remain in a hold and will receive no further communications.
· I have sent a deletion request for any credit reporting AUD#[redacted]
· I have placed a request for account review, including calls, with the managing director.
I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-6567 if I can be of further assistance. Calls may be monitored or recorded for quality and compliance purposes.
Federal law requires me to inform you that this communication is from a debt collector and any information obtained may be used to collect the debt.
Sincerely,
[redacted], Compliance
California Residents: The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under certain circumstances, collectors may not contact you before 8am or after 9pm. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements to call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www. FTC.gov.
Colorado Residents: This is a communication from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose. FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE WWW.COLORADOATTORNEYGENERAL.GOV/CA.
A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by law to collect the debt.
Maine: Our Office Hours are Mon-Thur 9am-9pm, EST and Fri 9am-5pm, EST. Our company street address is: 8902 Otis Ave Suite 103A Indianapolis, IN 46216.
Massachusetts Residents: Office address: 49 Winter Street, Weymouth, MA 02188 Office Hours: Mon-Thur 9am-9pm, EST and Fri 9am-5pm, EST. PHONE (855) 342-6567 PLEASE SEND PAYMENTS AND CORRESPONDENCE TO: PO Box 26580, Indianapolis, IN 46226
The State of Massachusetts requires that we disclose the following for Massachusetts Residents: NOTICE OF IMPORTANT RIGHTS. YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL BE VALID FOR ONLY TEN (10) DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST POSTMARKED OR DELIVERED WITHIN SEVEN (7) DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS REQUEST BY WRITING TO THE DEBT
COLLECTOR.
Minnesota Residents: This collection agency is licensed by the Minnesota Department of Commerce. New York City Residents: NYC Department of Consumer Affairs License # 2011030-DCA.
Tennessee Residents: PLEASE SEND CORRESPONDENCE TO: PO Box 26580; Indianapolis, IN 46226
This collection agency is licensed by the Collection Service Board of The Department of Commerce and Insurance.
Thank you for your response. On the original complaint date, I requested a credit reporting deletion, so it will not be remaining on the credit report and should no longer affect the score once removed. This may take up to 30 days for the credit bureaus to process.We do not have "receipts" as such outside of the credit card statement, but I can send out a paid letter stating the account has been paid in full. I have requested this letter be sent to the consumer today.Thank you,[redacted]Phoenix Financial Services LLC
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although I appreciate the companies attempt to rectify the situation it still does not give me back the points I lost on my credit score by them adding this account to my credit report. I have checked through all of my paper work and I do not show that I ever received anything from Phoenix regarding this bill. I would like them to send me original copies of the notices they claim to have sent showing the dates they were sent. They were also supposed to be mailing me payment confirmation of the payment I made to them on 12/19 in which I still have not received.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]