Phoenix Financing, LLC

May 24, Subject: Revdex.com Complaint To whom it may concern: This particular contract was sold on 04/09/and had until 04/13/(according to Illinois law) to be within the cancellation periodOn 05/06/(days after expiration of the days allotted), [redacted] called our company and spoke to one of our reps informing us that he wanted to allow the customer to cancelThis is not allowed by our Distributor Agreement that clearly states Distributor must inform us immediately of any cancel receivedAfter reviewing the situation, we called [redacted] and informed him we would be happy to go above and beyond our contractual obligations to cancel the contractHowever, since we never received a cancellation notice from Buyer with in the allotted time period and it was past the days that is allowed to cancel we would need to be paid back from [redacted] ***, for the amount paid to him, for this contract plus a previous contract owed to us (Total of $2,140.69) for us to release any contractual agreement with this customer [redacted] agreed to those terms but bounced his first payment to us that would have gone to recouping our funds paid to him for said contractsTo this date we have never received a cancellation notice from either [redacted] or [redacted] proving our contract was canceled within the allotted time periodAfter speaking with Buyer we were informed of the following facts: a Buyer admits that she initially purchased the machine and due to the cost she wanted to cancelb Buyer says she canceled contract and then [redacted] lowered the payments to make her happy which resulted in another contract being agreed toc Buyer agrees that contracts were executed, Paper Contract (Not sure with who) and one digital executed contract (Phoenix Financing, LLC) d Buyer agreed she is still in possession of product that we are financing e Buyer says she sent a cancelation notice via mail to the address provided at the bottom of the contract (cancellation notice) to one of the companies she had a contract withf Buyer and Seller are mutual friendsAfter speaking with [redacted] we were informed of the following factsa Buyer canceled because she found it cheaper from another SellerThis statement clearly contradicts what the Buyer is saying happenedAs you can see evidenced by the address on the bottom of OUR contract (Highlighted in Yellow for your convenience) if the cancellation notice for OUR digital contract was sent to the address in the cancellation notice as customer claims she did then we would have received it at our offices here in AustinWith that said, it is clear customer canceled her paper contract but never canceled the digital contract she made with usFurthermore, we have made it very clear (in our documents) to the Buyer how to cancel OUR contract if such a need arisesIt would be good to mention that our cancelation policy actually exceeds any requirements of Illinois law and gives the Buyer more options to cancel their purchase than what is requiredThis is evidenced by the Yellow Highlights in the attached documentsOur stance in this matter is simpleWe have tried calling [redacted] numerous times to get this resolved but have not received any calls from him after his payment bouncedWe would have no problem canceling the contract with the Buyer, even though we are under no legal obligation to do so, if [redacted] pays us back the amount that is clearly been paid to him by our company for contracts we have purchased under the pretenses of the Distributor Agreement executed by [redacted] ***Sincerely, Phoenix Financing, LLC Customer Service Team

May 24,
0.1pt;">Subject: Revdex.com Complaint To whom it may concern: This particular contract was sold on 04/09/and had until 04/13/(according to Illinois law) to be within the cancellation periodOn 05/06/(days after expiration of the days allotted), *** *** called our company and spoke to one of our reps informing us that he wanted to allow the customer to cancelThis is not allowed by our Distributor Agreement that clearly states Distributor must inform us immediately of any cancel receivedAfter reviewing the situation, we called *** *** and informed him we would be happy to go above and beyond our contractual obligations to cancel the contractHowever, since we never received a cancellation notice from Buyer with in the allotted time period and it was past the days that is allowed to cancel we would need to be paid back from *** ***, for the amount paid to him, for this contract plus a previous contract owed to us (Total of $2,140.69) for us to release any contractual agreement with this customer*** *** agreed to those terms but bounced his first payment to us that would have gone to recouping our funds paid to him for said contractsTo this date we have never received a cancellation notice from either *** *** or *** *** proving our contract was canceled within the allotted time periodAfter speaking with Buyer we were informed of the following facts: a. Buyer admits that she initially purchased the machine and due to the cost she wanted to cancelb. Buyer says she canceled contract and then *** *** lowered the payments to make her happy which resulted in another contract being agreed toc. Buyer agrees that contracts were executed, Paper Contract (Not sure with who) and one digital executed contract (Phoenix Financing, LLC) d. Buyer agreed she is still in possession of product that we are financing e. Buyer says she sent a cancelation notice via mail to the address provided at the bottom of the contract (cancellation notice) to one of the companies she had a contract withf. Buyer and Seller are mutual friendsAfter speaking with *** *** we were informed of the following factsa. Buyer canceled because she found it cheaper from another SellerThis statement clearly contradicts what the Buyer is saying happenedAs you can see evidenced by the address on the bottom of OUR contract (Highlighted in Yellow for your convenience) if the cancellation notice for OUR digital contract was sent to the address in the cancellation notice as customer claims she did then we would have received it at our offices here in AustinWith that said, it is clear customer canceled her paper contract but never canceled the digital contract she made with usFurthermore, we have made it very clear (in our documents) to the Buyer how to cancel OUR contract if such a need arisesIt would be good to mention that our cancelation policy actually exceeds any requirements of Illinois law and gives the Buyer more options to cancel their purchase than what is requiredThis is evidenced by the Yellow Highlights in the attached documentsOur stance in this matter is simpleWe have tried calling *** *** numerous times to get this resolved but have not received any calls from him after his payment bouncedWe would have no problem canceling the contract with the Buyer, even though we are under no legal obligation to do so, if *** *** pays us back the amount that is clearly been paid to him by our company for contracts we have purchased under the pretenses of the Distributor Agreement executed by *** ***Sincerely, Phoenix Financing, LLC Customer Service Team

May 24, 2016 Subject: Revdex.com Complaint To whom it may concern: This particular contract was sold on 04/09/2016 and had until 04/13/2016 (according to Illinois law) to be within the cancellation period. On 05/06/2016 (23 days after expiration of the 3 days allotted), [redacted] called our company and...

spoke to one of our reps informing us that he wanted to allow the customer to cancel. This is not allowed by our Distributor Agreement that clearly states Distributor must inform us immediately of any cancel received. After reviewing the situation, we called [redacted] and informed him we would be happy to go above and beyond our contractual obligations to cancel the contract. However, since we never received a cancellation notice from Buyer with in the allotted time period and it was past the 3 days that is allowed to cancel we would need to be paid back from [redacted], for the amount paid to him, for this contract plus a previous contract owed to us (Total of $2,140.69) for us to release any contractual agreement with this customer. [redacted] agreed to those terms but bounced his first payment to us that would have gone to recouping our funds paid to him for said contracts. To this date we have never received a cancellation notice from either [redacted] or [redacted] proving our contract was canceled within the allotted time period. After speaking with Buyer we were informed of the following facts: a.    Buyer admits that she initially purchased the machine and due to the cost she wanted to cancel. b.    Buyer says she canceled contract and then [redacted] lowered the payments to make her happy which resulted in another contract being agreed to. c.     Buyer agrees that 2 contracts were executed, 1 Paper Contract (Not sure with who) and one digital executed contract (Phoenix Financing, LLC) d.    Buyer agreed she is still in possession of product that we are financing e.     Buyer says she sent a cancelation notice via mail to the address provided at the bottom of the contract (cancellation notice) to one of the companies she had a contract with. f.     Buyer and Seller are mutual friends. After speaking with [redacted] we were informed of the following facts. a.  Buyer canceled because she found it cheaper from another Seller. This statement clearly contradicts what the Buyer is saying happened. As you can see evidenced by the address on the bottom of OUR contract (Highlighted in Yellow for your convenience) if the cancellation notice for OUR digital contract was sent to the address in the cancellation notice as customer claims she did then we would have received it at our offices here in Austin. With that said, it is clear customer canceled her paper contract but never canceled the digital contract she made with us. Furthermore, we have made it very clear (in our documents) to the Buyer how to cancel OUR contract if such a need arises. It would be good to mention that our cancelation policy actually exceeds any requirements of Illinois law and gives the Buyer more options to cancel their purchase than what is required. This is evidenced by the Yellow Highlights in the attached documents. Our stance in this matter is simple. We have tried calling [redacted] numerous times to get this resolved but have not received any calls from him after his payment bounced. We would have no problem canceling the contract with the Buyer, even though we are under no legal obligation to  do so, if [redacted] pays us back the amount that is clearly been paid to him by our company for contracts we have purchased under the pretenses of the Distributor Agreement executed by [redacted]. Sincerely, Phoenix Financing, LLC Customer Service Team