Phoenix Home Services Inc

[redacted],
" background: transparent;">We haven't been able to find how to formally respond to the complaint. I don't know if you can put the response in for us? If so:

We agreed on a plan forward with [redacted], the flooring vendor.  We are paying $1,500 to [redacted] for materials and they are replacing
the glued floor with a floating floor.  We spoke with Benson this morning
and we arranged the install for the 13th of August at his request....


 They are selling the house and the furniture will be moved to the
garage by that date.  [redacted] from [redacted] is going to see [redacted] to
confirm material selection from in-stock inventory this week.

Review: Phoenix home services was hired to repair water damage caused by a burst pipe in my neighbors town home that damaged my proprty as well. The repair involved a little dry wall work, raplacement of engineered hardwood floors (glue down) and painting of the first floor. The floor is the issue in this case. The floor is becoming unglued either due to adhesive failure or due to the fact that the flooring that they suggested for the repairs is thicker than the original flooring, causing it to separate from the concrete sub-flooring due to irregularity.

I have contacted both companies on multiple occasions for them to come out a resolve the issue. On one occasion the flooring sub-contractor for Phoenix H.S., [redacted], came out to try to inject more adhesive in the problem spots and they ran out of adhesive. The propblem is that there are too many spots, it is the entire first floor likely 4 dozen or so problem areas. Some of these spots are larger than 10-12 inches in diameter. Even worse is that as time passes more spots seem to emerge.

On July 6th, the flooring sub-contractor for, [redacted], had their flooring instalation supervisor/expert come out to assess the situation. His opinion/recomendation was to replace the floor. He said he was going to speak with his boss regarding the issue. I spoke with his boss, [redacted], on July 9th and he said he was going to speak with the owner of his company and with Joe, of Phoenix to come to some sort of resolve. He asked that I give him 48 hours to resolve this. Also on July 9th I tried to call Joe O[redacted], my contact with Phoenix, to get him to help with this issue being that his company is the one that hired [redacted] to do the work. He did not return my call.

On July 15th I tried to call both Joe O[redacted] with Phoenix Home Services and [redacted] with [redacted], neither answered, nor have they returned my call.Desired Settlement: I would either like the floors replaced or the money that was paid for the invoiced work returned.

Business

Response:

We agreed on a plan forward with [redacted], the flooring vendor. We are paying $1,500 to [redacted] for materials and they are replacing

the glued floor with a floating floor. We spoke with Benson this morning

and we arranged the install for the 13th of August at his request.

They are selling the house and the furniture will be moved to the

garage by that date. [redacted] from [redacted] is going to see [redacted] to

confirm material selection from in-stock inventory this week.

Review: I contracted Phoenix Mason to design and build a stone patio, and install an exterior door to the patio. They built the patio and installed the door as per the design they created. 2 years after the completion of this project, as per their warranty, I asked them to point various cracks in the grout on the patio. At the same time the repair was occurring I asked them to examine the structure of the door they installed as I noticed the wood was rotting on the brick molding, door jam and door frame. Without even seeing the damage to the door they ordered a replacement door and hired a contractor to install it. Upon further investigation, I noticed the same damage occurring on a seldom used garden door that also exits to the patio, on the same zero grade platform as the door installed by Phoenix Mason. I immediately called Phoenix Mason to discuss my findings and was told that their contractor would look at the damage when he came to install the new door. The contractor noted the damage and offered to try to do what he could to repair the damage. I declined his offer when he informed me that he was uncertain of the outcome of his repair due to the extent of the damage to the door jam and frame. I called Phoenix Mason again and asked them to replace the garden door citing the identical damage to the door they willingly replaced. Four different people from Phoenix Mason each came to my house to see the damage, each one initially thinking they could discredit my claim of damage caused by the zero grade patio installation. Each person left without being able to disagree with my claim, but non of them able to authorize repair without approval of the other partners. The last person who came agreed with my conclusion of the damage and promised to either replace or rebuild the door and frame, taking full responsibility to correct the damage done. This person committed to present a proposal for repair within 2 days. After 2 weeks I called Phoenix Mason and was told that they would send an email with all the information later in the day, no email ever came. I called again and left a message on the answering machine as well as sent texts to other partners since no one answered the phone. During the final meeting between myself and the partner who made the decision to accept full responsibility for the damage, I agreed to wait until March for replacement of the garden door because of the cold weather. As of the first of April I made the decision to replace several windows and the damaged garden door using a better quality product. I called Phoenix Mason to ask them to pay for part of the door I decided to purchase, I would pay the difference and for the installation, no one returned my call. April 13th a carpenter from Phoenix Mason called me to ask if he could come to my home to see the damage to the garden door and determine how to repair it. I asked him not to come and I also asked him to have the person who promised send me a proposal to call, as he was not returning my calls, no one called. April 28th I sent copies of the work order and replacement cost for the garden door I had replaced to several partners at Phoenix Mason. I also sent a copy of a replacement estimate from an identical builder grade door to the one that was damaged. Stanley door, the manufacturer of the original garden door is now owned by Masonite. After I sent the estimate I was able to talk to the partner at Phoenix Mason on the phone, he told me he was too busy to talk to me and hung up, but not before promising to call me back within the hour. That was over a month ago.Desired Settlement: Refund of $1212, the estimate for the builder grade garden door and transom by Masonite, an identical product to the one destroyed by rot and that Phoenix Mason admitted culpability.

Business

Response:

[redacted],