On 8/we installed a new system at Ms [redacted] homeShe paid on 8/On 9/after hours she called due to a water leakWe arrived within the hourThe technician found that the condensing line that is original to the home was cloggedThis was not due to the install as the quote did not include repiping the homeThe technician cleared the original line and took pictures of the damageOn 9/at 8am we called her to go out there to replace a pan and to get a drywall company out thereShe let us know she had paid someone to come out late Friday night to remove drywallUpon arrival we saw that the closet was completely gutted and they had removed part of the drywall for the laundry roomThe tech took pictures of this to compare to the pictures of the actual damageCustomer declined replacing the panOn 9/we called the customer and she informed us she didn’t pay someone to remove the drywall her boyfriend removed it and he is a licensed contractorWe informed her that the original damage did not constitute gutting the closet & part of the laundry room that they did not give us an opportunity to correct the problem or to get a drywall company out there but that we are willing to cover the actual damage and are waiting to hear back from a drywall company for a quoteOn 9/we received a quote for $We called the customer and asked her if we could give her number to our drywall company to schedule the repairShe said no & asked us to cut her a check for the $as payment in full & to email her boyfriend a copy of the quoteWe let her know that we cut checks on ThursOn 9/chk# was mailedWe do not understand why she is stating that she has been trying to reach us and that we have been uncooperative as she has not contacted usThe damage that her boyfriend caused to her home was not necessary to fix the original damageWater did not come through the drywall, the drywall just got wetThere was not any water on any tile floor or shelving
On 8/we installed a new system at Ms [redacted] homeShe paid on 8/On 9/after hours she called due to a water leakWe arrived within the hourThe technician found that the condensing line that is original to the home was cloggedThis was not due to the install as the quote did not include repiping the homeThe technician cleared the original line and took pictures of the damageOn 9/at 8am we called her to go out there to replace a pan and to get a drywall company out thereShe let us know she had paid someone to come out late Friday night to remove drywallUpon arrival we saw that the closet was completely gutted and they had removed part of the drywall for the laundry roomThe tech took pictures of this to compare to the pictures of the actual damageCustomer declined replacing the panOn 9/we called the customer and she informed us she didn’t pay someone to remove the drywall her boyfriend removed it and he is a licensed contractorWe informed her that the original damage did not constitute gutting the closet & part of the laundry room that they did not give us an opportunity to correct the problem or to get a drywall company out there but that we are willing to cover the actual damage and are waiting to hear back from a drywall company for a quoteOn 9/we received a quote for $We called the customer and asked her if we could give her number to our drywall company to schedule the repairShe said no & asked us to cut her a check for the $as payment in full & to email her boyfriend a copy of the quoteWe let her know that we cut checks on ThursOn 9/chk# was mailedWe do not understand why she is stating that she has been trying to reach us and that we have been uncooperative as she has not contacted usThe damage that her boyfriend caused to her home was not necessary to fix the original damageWater did not come through the drywall, the drywall just got wetThere was not any water on any tile floor or shelving