Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Howard air response "it’s backed by their No Breakdown Guarantee" and "I will again reach out to Mr. [redacted]." as you see Howard air said "No break down guarantee" very deceiving to customer and in their response again they are lying to me and you that they will reach out, but until now they never call me. This is very deceiving to customers. Regards,[redacted]
This communication is a second response referencing complaint by Mr. [redacted]. As I provided the exact verbiage as utilized on [redacted] and the actual “guarantee” defined on our website, we still believe that our message is very clear and defined. We have not had ANY previous complaints associated with our guarantee. Again, please see exact verbiage below… RADIO PRODUCTION - COMMERCIAL TRANSCRIPT - Station(s) KTAR “It’s [redacted]. Just chillin’ in the Howard Air Weather Center! Are you going to gamble on your AC system making it through another scorching summer? Ask yourself – is your system running at peak efficiency... because most systems are not. So have my friends at Howard Air come out and professionally service your system and get it back to factory specifications and performing at peak efficiency. Plus, what I really like, is they’ll provide you with a full diagnostic report on your entire AC system, perform a forty-four point service, and it’s always done by a factory authorized technician. Take advantage of their Spring Into Summer service special. If you mention [redacted] – you’ll get it all for ninety-eight bucks. And it’s backed by their No Breakdown Guarantee. So remember: Weather it’s replace or repair call Howard Air. [redacted]. That’s [redacted] or visit [redacted]”. *NO Breakdown Guarantee is the confidence in our experienced technicians, and in the unlikely event your system should fail to keep you comfortable after your maintenance visit, Howard Air will come back out for free! That means should your system fail to keep you comfortable after your maintenance visit, Howard Air will waive the $88 diagnostic fee. As you can see, our message is in fact very definitive with regards to the charges and “waived fees” associated with the no breakdown guarantee. I have personally talked with Mr. [redacted] and I will call him again today and offer our “waived diagnostic fee” as defined in our guarantee and offer a 10% discount on his repair service. We will do this because we value our clients and unfortunately there are sometimes miss-interpretations.
Revdex.com:
In the response from Howard Air it was stated that they would correct the issue ASAP, and they did just that and more. I was contacted by the design engineer, Todd, and he spent 2 hours with me discussing the design and workmanship issues and made a video to highlight what was wrong and the steps needed to fix it. We spoke a day later and he informed me that the the owner, Kevin H[redacted], had authorized upgrades to the duct work which would involve replacing the entire duct supply line, all of which at no additional cost to me as his way of demonstrating that he cares a great deal about their customers and the level of workmanship. They sent out a 3 man crew from their custom home division on Tuesday of this week, the first day that I had available, and they had a beautiful new and well sealed rigid duct layout in place by the following afternoon. While the system will still need to be balanced once I complete my home remodel and seal the open walls, their actions proved to me that they do care and that they really do take ownership of the systems they install. I want to add, that each individual that I encountered during the project was very professional. At no time, did I experience anything but a receptive attitude to my questions and concerns. I wish to thank Howard Air and the individuals involved for resolving the issues.
Our apologies for any inconvenience...there are several factors that affect the 24/7 EMERGENCY service. Number 1 is, does customer have a second functioning unit if call is after hours when parts stores are closed. We do have record of the call: 5-29-17/Memorial Day (Customer called in 5-28-17...
through answering service at 10:15pm ---result - Fuses and capacitor failed. My Service Manager (Bruce) has tried to reach Mr. Jared R K[redacted] Bruce has left a voice mail for Mr. K[redacted] to call us. We utilize an answering service after hours and Holidays. It seems that the answering service may not have transferred the call to our "on-call" Technician. I would like more details so that we can address the issue as we do provide 24/7 service (defined as Emergency). Please have Mr. Jared R K[redacted] call Bruce J at number Bruce left and we will discuss/correct situation. Thank you
I am addressing the complaint referenced above by Mr. [redacted]. We are surprised at this complaint as we have been running this ad (see below for exact verbiage/script from KTAR) for years. RADIO PRODUCTION - COMMERCIAL TRANSCRIPT - Station(s) [redacted]Howard Air, Date...
5-29-15Producer: [redacted] “It’s [redacted]. Just chillin’ in the Howard Air Weather Center! Are you going to gamble on your AC system making it through another scorching summer? Ask yourself – is your system running at peak efficiency... because most systems are not. So have my friends at Howard Air come out and professionally service your system and get it back to factory specifications and performing at peak efficiency. Plus, what I really like, is they’ll provide you with a full diagnostic report on your entire AC system, perform a forty-four point service, and it’s always done by a factory authorized technician. Take advantage of their Spring Into Summer service special. If you mention [redacted] – you’ll get it all for ninety-eight bucks. And it’s backed by their No Breakdown Guarantee. So remember: Weather it’s replace or repair call Howard Air. [redacted]. That’s [redacted] or visit Howard Air dot com”. This message/verbiage has been reviewed and passed the Revdex.com advisory board. We have serviced thousands of clients utilizing this verbiage with no issues or concerns in this regard. This is the FIRST misinterpretation to date concerning our No Breakdown Guarantee. Here is the verbiage directly from our website (also as written on all of our promotional flyers) to view, go to: HowardAir.com, specials, Howie’s Tune-up *NO Breakdown Guarantee is the confidence in our experienced technicians, and in the unlikely event your system should fail to keep you comfortable after your maintenance visit, Howard Air will come back out for free! That means should your system fail to keep you comfortable after your maintenance visit, Howard Air will waive the $88 diagnostic fee. As you can see, our message is in fact very definitive with regards to the charges and “waived fees” associated with the no breakdown guarantee. As this is the only issue that we have experienced, we believe that our message is forthright and honest. I have personally had conversation with Mr. [redacted] and explained the program. I have in fact offered to return to his residence and make necessary repairs (and as we stipulate) waive the diagnostic fee. We value every customer. I will again reach out to Mr. [redacted]
[redacted] [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Howard air response "it’s backed by their No Breakdown Guarantee" and "I will again reach out to Mr. [redacted]." as you see Howard air said "No break down guarantee" very deceiving to customer and in their response again they are lying to me and you that they will reach out, but until now they never call me. This is very deceiving to customers. Regards,[redacted]
This communication is a second response referencing complaint by Mr. [redacted]. As I provided the exact verbiage as utilized on [redacted] and the actual “guarantee” defined on our website, we still believe that our message is very clear and defined. We have not had ANY previous complaints associated with our guarantee. Again, please see exact verbiage below… RADIO PRODUCTION - COMMERCIAL TRANSCRIPT - Station(s) KTAR “It’s [redacted]. Just chillin’ in the Howard Air Weather Center! Are you going to gamble on your AC system making it through another scorching summer? Ask yourself – is your system running at peak efficiency... because most systems are not. So have my friends at Howard Air come out and professionally service your system and get it back to factory specifications and performing at peak efficiency. Plus, what I really like, is they’ll provide you with a full diagnostic report on your entire AC system, perform a forty-four point service, and it’s always done by a factory authorized technician. Take advantage of their Spring Into Summer service special. If you mention [redacted] – you’ll get it all for ninety-eight bucks. And it’s backed by their No Breakdown Guarantee. So remember: Weather it’s replace or repair call Howard Air. [redacted]. That’s [redacted] or visit [redacted]”. *NO Breakdown Guarantee is the confidence in our experienced technicians, and in the unlikely event your system should fail to keep you comfortable after your maintenance visit, Howard Air will come back out for free! That means should your system fail to keep you comfortable after your maintenance visit, Howard Air will waive the $88 diagnostic fee. As you can see, our message is in fact very definitive with regards to the charges and “waived fees” associated with the no breakdown guarantee. I have personally talked with Mr. [redacted] and I will call him again today and offer our “waived diagnostic fee” as defined in our guarantee and offer a 10% discount on his repair service. We will do this because we value our clients and unfortunately there are sometimes miss-interpretations.
Revdex.com:
In the response from Howard Air it was stated that they would correct the issue ASAP, and they did just that and more. I was contacted by the design engineer, Todd, and he spent 2 hours with me discussing the design and workmanship issues and made a video to highlight what was wrong and the steps needed to fix it. We spoke a day later and he informed me that the the owner, Kevin H[redacted], had authorized upgrades to the duct work which would involve replacing the entire duct supply line, all of which at no additional cost to me as his way of demonstrating that he cares a great deal about their customers and the level of workmanship. They sent out a 3 man crew from their custom home division on Tuesday of this week, the first day that I had available, and they had a beautiful new and well sealed rigid duct layout in place by the following afternoon. While the system will still need to be balanced once I complete my home remodel and seal the open walls, their actions proved to me that they do care and that they really do take ownership of the systems they install. I want to add, that each individual that I encountered during the project was very professional. At no time, did I experience anything but a receptive attitude to my questions and concerns. I wish to thank Howard Air and the individuals involved for resolving the issues.
Our apologies for any inconvenience...there are several factors that affect the 24/7 EMERGENCY service. Number 1 is, does customer have a second functioning unit if call is after hours when parts stores are closed. We do have record of the call: 5-29-17/Memorial Day (Customer called in 5-28-17...
through answering service at 10:15pm ---result - Fuses and capacitor failed. My Service Manager (Bruce) has tried to reach Mr. Jared R K[redacted] Bruce has left a voice mail for Mr. K[redacted] to call us. We utilize an answering service after hours and Holidays. It seems that the answering service may not have transferred the call to our "on-call" Technician. I would like more details so that we can address the issue as we do provide 24/7 service (defined as Emergency). Please have Mr. Jared R K[redacted] call Bruce J at number Bruce left and we will discuss/correct situation. Thank you
I am addressing the complaint referenced above by Mr. [redacted]. We are surprised at this complaint as we have been running this ad (see below for exact verbiage/script from KTAR) for years. RADIO PRODUCTION - COMMERCIAL TRANSCRIPT - Station(s) [redacted]Howard Air, Date...
5-29-15Producer: [redacted] “It’s [redacted]. Just chillin’ in the Howard Air Weather Center! Are you going to gamble on your AC system making it through another scorching summer? Ask yourself – is your system running at peak efficiency... because most systems are not. So have my friends at Howard Air come out and professionally service your system and get it back to factory specifications and performing at peak efficiency. Plus, what I really like, is they’ll provide you with a full diagnostic report on your entire AC system, perform a forty-four point service, and it’s always done by a factory authorized technician. Take advantage of their Spring Into Summer service special. If you mention [redacted] – you’ll get it all for ninety-eight bucks. And it’s backed by their No Breakdown Guarantee. So remember: Weather it’s replace or repair call Howard Air. [redacted]. That’s [redacted] or visit Howard Air dot com”. This message/verbiage has been reviewed and passed the Revdex.com advisory board. We have serviced thousands of clients utilizing this verbiage with no issues or concerns in this regard. This is the FIRST misinterpretation to date concerning our No Breakdown Guarantee. Here is the verbiage directly from our website (also as written on all of our promotional flyers) to view, go to: HowardAir.com, specials, Howie’s Tune-up *NO Breakdown Guarantee is the confidence in our experienced technicians, and in the unlikely event your system should fail to keep you comfortable after your maintenance visit, Howard Air will come back out for free! That means should your system fail to keep you comfortable after your maintenance visit, Howard Air will waive the $88 diagnostic fee. As you can see, our message is in fact very definitive with regards to the charges and “waived fees” associated with the no breakdown guarantee. As this is the only issue that we have experienced, we believe that our message is forthright and honest. I have personally had conversation with Mr. [redacted] and explained the program. I have in fact offered to return to his residence and make necessary repairs (and as we stipulate) waive the diagnostic fee. We value every customer. I will again reach out to Mr. [redacted]
[redacted] [redacted]