Phoenix Marble & Granite

Initial Business Response /* (1000, 6, 2016/03/13) */
To whom it may concern,
Bobula Septic did perform work for the customer Aug.7, We received payment for said work on Oct6, The received check bounced*** went the bank to cash the check and after a number of trips was
able to cash the check in late November
In January, Bobula Septic received another checkIt sat in the office for several weeksOn Feb 22, the customer was contacted and informed that she did not owe the full balance, but rather only the $return check fee, *** asked the customer to stop by the office and pick up the checkThe customer said to go ahead and cash the check, take out the return check fee and pump another septic tank at her house in *** told the customer that the company would get to the other home by the end of the following week***, a company driver, did pump the second home on March 4, *** was instructed to leave a blank invoice to let the customer know that the tank was pumped*** was not privy to the balance on the customer's account, hence the blank invoice
After the tank was pumped, the customer called in a rageShe was angry because we went on her property when she wasn't there and that the balance of her account was not on the invoiceThe blank balance has been previously explainedHowever, the driver responsible for doing the job said that the customer was, in fact, there and that he talked to her before and after the pumpingThe septic tank lid was dug up and ready to pumpIt was clear we were expected
During the subsequent phone conversation between the customer and ***, the customer was very angry and denied telling*** to put that check on her account*** was shocked, but was very kind and told her that a check for the remaining credit balance would be mailed immediatelyThat check went out with the mail the very next day, Saturday March 5,
Bobula Septic Service has done business with this customer for eight yearsThe billing has always been done through the mail or emailIn the past she has ordered the work and we have completed it without her being presentThere has never been an issue beforeIt is unfortunate that this situation has taken placeBobula Septic has a very good reputation and has on many occasion worked with customers as far as payment plans in these tough economic timesBobula's wish the customer the best and hope to resolve the situation quickly