Dear Revdex.com, Thank you for allow us to respond to the above complaint The patient arrived at our office at 9:am to fill out paper work for a new patient appointment scheduled at 9:45(A) We ask that all new patients arrive minutes early to collect paperwork and insuance cards After waiting mintues the patient did walk up to the front desk and cancelled his appointment (B) Given the patient’s address that is listed in his chart and on your complaint, the travel time would be minutes and milesAs healthcare providers we have the challenge of covering hospitals and office based patient’s in the same dayThere are some days that emergencies come up which can cause a delay in clinic Hospitals may call during clinic which can create the wait time to increase We do our best to provide quality patient care in all areas It is unfortunatne that we couldn’t meet the needs of Mr*** I can assure you that he was not charged for cancelling his appointment or for the time our staff took to gathered his past medical records and referral for this appointment Again thank you for your time in this matter
Dear Revdex.com, Thank you for allow us to respond to the above complaint The patient arrived at our office at 9:am to fill out paper work for a new patient appointment scheduled at 9:45(A) We ask that all new patients arrive minutes early to collect paperwork and insuance cards After waiting mintues the patient did walk up to the front desk and cancelled his appointment (B) Given the patient’s address that is listed in his chart and on your complaint, the travel time would be minutes and milesAs healthcare providers we have the challenge of covering hospitals and office based patient’s in the same dayThere are some days that emergencies come up which can cause a delay in clinic Hospitals may call during clinic which can create the wait time to increase We do our best to provide quality patient care in all areas It is unfortunatne that we couldn’t meet the needs of Mr*** I can assure you that he was not charged for cancelling his appointment or for the time our staff took to gathered his past medical records and referral for this appointment Again thank you for your time in this matter