Company sent wrong shoe sizeCalled BA Mason and nice lady said to return shoes for full refund including shippingMy wife called a week+ later to verify refund and was abruptly advised that policy did not allow refund for shippingAfter my wife elevated issue and in her opinion, person at BA Mason was not customer oriented, repeated no shipping charge refund policy, and noted that promise to return shipping was not noted on BA Mason systemFinally, $12.00+for shipping that was incurred by BA Mason's error is being refunded according to a BA Mason rep
Company sent wrong shoe sizeCalled BA Mason and nice lady said to return shoes for full refund including shippingMy wife called a week+ later to verify refund and was abruptly advised that policy did not allow refund for shippingAfter my wife elevated issue and in her opinion, person at BA Mason was not customer oriented, repeated no shipping charge refund policy, and noted that promise to return shipping was not noted on BA Mason systemFinally, $12.00+for shipping that was incurred by BA Mason's error is being refunded according to a BA Mason rep