Phoenix Moving

To Whom It May Concern,Our office staff have attempted to reach out to Mr [redacted] on several occasions in regards to this matterWe would like to set up a time to have the damages assessed so that we may be able to proceed with the insurance claim.Thank you,Renesha

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedWe would really appreciate having some kind of time frame for the repair - most of my frustration comes from the failure to communicate any kind of real time line for getting things done Regards, [redacted]

The company has never
reached out to myself or my wife to assess the damage In addition, the damage has been assessed The driver who dropped off the furniture assessed the damage, and the driver who delivered the missing picture assessed the damage I have called several times, left several messages and sent many emails and have never received a response Each time I call I am told they are working on it, and somebody will call me back Nobody ever calls me back I would love to set up a time for the company to assess the damage, but they have been 100% unresponsive in my requests to set something up

Thank you for the call yesterday ***As previously stated we have full intentions of making the repairsUnfortunately, Our repair man
is on a large job and is booked right nowAs soon as his project is complete I will have him scheduled for the repairs on the floorWe do not want to just hire some fly by night repairman that could conceivable cause more damageWe want to use a trusted individual as wood floor repairs can sometimes be very intricate. Best regards,Kelly

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. We would really appreciate having some kind of time frame for the repair - most of my frustration comes from the failure to communicate any kind of real time line for getting things done.
Regards,
[redacted]

To Whom It May Concern,Our office staff have attempted to reach out to Mr. [redacted] on several occasions in regards to this matter. We would like to set up a time to have the damages assessed so that we may be able to proceed with the insurance claim.Thank you,Renesha

Thank you for the call yesterday [redacted]....

As previously stated we have full intentions of making the repairs. Unfortunately, Our repair man is on a large job and is booked right now. As soon as his project is complete I will have him scheduled for the repairs on the floor. We do not want to just hire some fly by night repairman that could conceivable cause more damage. We want to use a trusted individual as wood floor repairs can sometimes be very intricate. 
Best regards,
Kelly

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. We would really appreciate having some kind of time frame for the repair - most of my frustration comes from the failure to communicate any kind of real time line for getting things done.

Regards,

We just hired Phoenix Moving recently, moving an entire home from Cave Creek, AZ to Tucson, AZ, and had excellent service. The owner is so kind and helpful, and the men that actually did the moving were professional, worked hard, were very careful with our belongings, and all were super nice. What a pleasure to work with this company. We highly recommend them.

As previously stated our intentions are to deal with our client. The individual that has filed this complaint has never been a consumer to our business.

Thank you for the call yesterday...

[redacted]. As previously stated we have full intentions of making the repairs. Unfortunately, Our repair man is on a large job and is booked right now. As soon as his project is complete I will have him scheduled for the repairs on the floor. We do not want to just hire some fly by night repairman that could conceivable cause more damage. We want to use a trusted individual as wood floor repairs can sometimes be very intricate. 
Best regards,
Kelly