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Phoenix Pest & Termite Control Inc.

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Reviews Phoenix Pest & Termite Control Inc.

Phoenix Pest & Termite Control Inc. Reviews (8)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had given the [redacted] to the technician that came to my house, additionally I had given the person who scheduled the appointment over the phone the [redacted] number upon her request. I deleted the [redacted] after the service was done. I am unsure why they think it was my mistake, as I had given the number once to their employee and then handed it over to their technician. Additionally I am not even sure if this is the same company that came to my home, as that was not the name of the company that came to my home, so they are obviously using more than one name to the general public. Regards,

In response to Ms. [redacted], I did not claim it was her mistake I believe I responded that we had not gotten the [redacted] #. But we have resolved this internally and she will not continue to get an invoice from us. We do not have any other name and we do not use any other name we have been in business for 47 years under that same name and it is clearly marked on our trucks. We will consider this resolved as we will no longer be sending any invoices to Ms. [redacted].

Hello we have contacted our collection agency and had them remove Mr. [redacted] from their collection attempts. No further actions will be taken to try and collect from Mr. [redacted]. We have placed the account we were attempting to collect from our mailing so he should not receive any more statements...

from us. If he does please let him know to feel free to contact our office.

I have spoken with the customer and we resolved the issue I believe I also gave her a credit for her last service as she had asked about a free service for the way we had messed up her appointments. If you have any questions please feel free to contact me.

Hello in response to this complaint the customer had purchased our services through a [redacted] offer online. She originally contacted us and spoke to our billing department and said she did not have this service and then remembered that she had purchased it through [redacted]. It was our requirement to...

get a certificate from her that she should have printed from the [redacted] website and our technician had made the error as he did not have the information to get the certificate number from the customer. I do believe if she has paid [redacted] already she should have this information and if she could forward this information we could get our payment from [redacted] and this would settle her account and we would be able to stop sending her invoices.

Review: I keep getting bills from this company. I have never used them, and I have repeatedly called them and they never call me back.Desired Settlement: Want the billing to stop and letter confirming that. Do not want on my credit report.

Business

Response:

Hello in response to this complaint the customer had purchased our services through a [redacted] offer online. She originally contacted us and spoke to our billing department and said she did not have this service and then remembered that she had purchased it through [redacted]. It was our requirement to get a certificate from her that she should have printed from the [redacted] website and our technician had made the error as he did not have the information to get the certificate number from the customer. I do believe if she has paid [redacted] already she should have this information and if she could forward this information we could get our payment from [redacted] and this would settle her account and we would be able to stop sending her invoices.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had given the [redacted] to the technician that came to my house, additionally I had given the person who scheduled the appointment over the phone the [redacted] number upon her request. I deleted the [redacted] after the service was done. I am unsure why they think it was my mistake, as I had given the number once to their employee and then handed it over to their technician. Additionally I am not even sure if this is the same company that came to my home, as that was not the name of the company that came to my home, so they are obviously using more than one name to the general public. Regards,

Business

Response:

In response to Ms. [redacted], I did not claim it was her mistake I believe I responded that we had not gotten the [redacted] #. But we have resolved this internally and she will not continue to get an invoice from us. We do not have any other name and we do not use any other name we have been in business for 47 years under that same name and it is clearly marked on our trucks. We will consider this resolved as we will no longer be sending any invoices to Ms. [redacted].

Review: I have been with Phoenix Pest Control for many years and at multiple locations. Lately their service has declined completely. They were scheduled to come out on Saturday September 27th from 7am to 10am. They did not show up, they did not call, nothing. They didn't even call back that next Monday or Tuesday. When I called and spoke with them on Tuesday, they said they didn't know why nobody had come out. They said "maybe the storm" even though there was NO STORM UNTIL after 215PM! When I reminded them, she said, she would reschedule and they would definitely come out when I rescheduled it for Thursday October 2nd morning. She said there is NO WAY this would happen again. She also said there would be a reminder call on Wednesday, there never was. Come Thursday, again, SAME THING, they didn't call, didn't show up, NOTHING! When I called on Saturday, they said something about a computer error. But now they said yes, they should have called on Saturday. This is completely ridiculous, I am wasting my precious time and energy waiting for them and they don't even show up. On Saturday I called about 1230 and they said they were too busy to send someone and offered no resolution. Not just that, the first person I spoke to did not even apologize, just said he didn't know why. Completely POOR CUSTOMER SERVICE, I will be telling other people not to go with this company. When they have made errors TWICE in a matter of 5 days, they should at least offer to send someone on Saturday or do one free service, not just expect me to reschedule and hope that they come again and waste my time and energy again, when they may not come again.Desired Settlement: When they have NO SHOWED TWICE in a matter of 5 days without even following up with a phone call, they should have at least offered to come out the same day and a free service. Not to mention that I would like an apology.

Business

Response:

I have spoken with the customer and we resolved the issue I believe I also gave her a credit for her last service as she had asked about a free service for the way we had messed up her appointments. If you have any questions please feel free to contact me.

Review: I have been receiving a bill at my home address addressed to "homeowner" (no name) since February of 2011 when I purchased the home at [redacted]. I have never contracted or had any work done by this company. Since they don't have my name and address the bill to "homeowner", I always believed it to be a nuisance or unimportant scam. Now the bill has been sent to a collection agency. I have never done business with this company and do not owe them any money.Desired Settlement: Acknowledgement that I don't owe them money and removing the bill from the collection agency

Business

Response:

Hello we have contacted our collection agency and had them remove Mr. [redacted] from their collection attempts. No further actions will be taken to try and collect from Mr. [redacted]. We have placed the account we were attempting to collect from our mailing so he should not receive any more statements from us. If he does please let him know to feel free to contact our office.

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Address: 2911 N. 26th Avenue, Phoenix, Arizona, United States, 85017

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