Phoenix Pools & Waterfalls, Inc.

Very disappointed I called around town looking for #Silica sand That is what we have used in our pool since we bought it summers ago and it works so I always buy the same thing every year I called different pool places and none had this in stock When I got to Phoenix he said they "always" have everything in stock So I drove from Bellevue to Omaha to pick up bags of #Silica sand I mentioned when I walked in the door I was the person who just called about bags of #Silica Sand He remembered exactly and rung me up Guy was super nice and offered to take the bags to my car so I never saw the bags up close When I got home the first thing my husband said when he went to take them out of the car was "This isn't the right sand, doesn't say Silica on it anywhere" We read every word, even the small ones, and it did not say Silica on it anywhere We noticed some of the sand leaking from a corner of the bag This was NOT Silica sand This stuff looked like brown playground sand Silica sand looks like white Mexico powder beach sand I called and the first guy I talked to was not the guy who sold it to me I explained in detail what happened and that I not only called for #Silica sand but I said #Silica sand again when I walked in This guy said something about "Everyone calls for Silica sand but this pool sand is what they mean" I could not have been more insulted It was one thing if he didn't have the right stuff but at least he could have told me he did not have Silica sand but he had this other cheap stuff and given me the choice He also should never have told me over the phone they had #Silica sand in stock and in his words "everything's" always in stock if they did not Not only did I waste my time driving there from the south side of Bellevue (almost Plattsmouth) but then I wasted my money on this cheap crappy sand That's probably why he offered to put it in my car so I wouldn't read the bag Guy was super nice, but basically lied to me by omission I had hoped I had just found a new place to go for pool supplies as we are years in and going to need to start replacing things, but I will never shop here again and hope to warn others to avoid this one Misleading about their products and defended the fact that he gave me the wrong product when I called Add to that, at the end of the call they said they have bags of Silica sand so I could drive ALL THE WAY out there again and exchange them WHAT!!??!! That just took the cake and I was done They should have offered to drive them to me and exchange for free after lieing about what he was selling me This was a waste of time, money and don't make the same mistake