Phoenix Recycling Inc.

HOW IS THIS COMPANY A+ ACCREDITED WITH ALL NEGATIVE REVIEWS AND COMPLAINTS?
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Gas was shut off in our building this month due to a previous tenant not paying for service, even though we moved in to this building back in March
We called in Friday 11/to "Start" a new service because service was never transferred to our company when we moved in in March of and submitted an applicationAfter calling in Friday, we were told we'd be contacted MondayCalled Monday and told we'd be contacted TuesdayCalled Wednesday and someone called me while I was on holdRepresentative stated our application was "approved" and I asked how soon could we have service turned back on as we've had no heat for almost a weekShe stated that Tuesday of next week was the soonest we could have the heat turned back on
I asked the representative what standard procedure is when you have a customer without heat in the winter for over a weekShe stated it was first come firs

My November billing statement from North Shore Gas was 750% higher than my prior month
On 11/I emailed them asking someone to reach out to me in regards to this bill because it seemed incorrect
On 11/I received a response asking to call them report my meter
On 11/I called twice and spent minutes on the phone with a customer service associateI reported my meter and was told it was actually less than what was reported on my billThe person said someone would be coming to my residence on 11/to check my meter because something may be wrong with it
On 11/I received a voicemail from North Shore Gas stating that no one would be coming back to check my meter because the last reading was taken in person
On 11/I called to speak to someone since the last person stated the reading was wrong and question why the appointment was cancelled for 11/This customer service agent agreed that my bill did not make sense based on historical usage/billingI

Absolutely horrendous customer serviceDon't expect a call back from a supervisorEverRude employees, empty promises, sat without heat for two weeks because of this companyIf stars was an optionThat would be my choice

The North Shore gas company takes incorrect meter reading and bills customers fraudulentlyI contacted North Shore to come out and do a re-read on my meter because my bill for January was so high, higher than it has ever been, even though my habits have not changed I have a smart thermostat and I lower my heat every time I leave the house and lower it when I go to sleep, this is consistent with what I have been doing in previous months as well and my bill was never this high, it was a $higher on my January bill than it has for previous months I contacted North Shore to come out and do another reading and they told me that they could not do that and the bill is what it is and that the meter reading was correct, which is wrong on their part This means that North Shore can charge a customer whatever they feel like and the customer just has to pay, they cannot file a complaint because North Shore doesn't take the complaint seriously and will not do anything about fixing their mistakesWhat is the point of calling North Shore to complain about a bill when they will not come out to re-check the meter? Do I just have to believe what they say and pay what they tell me to pay? Why doesn't anyone do anything about the fraud that North Shore commits when charging a customer They don't need to answer to anyone? I have had a very horrible experience with North Shore and I hope the Revdex.com can put an end to their fraud

We bought our home on a Thursday morningI submitted the request to start service on Thursday eveningAs of Monday morning, we are still without gasWe're told that our appointment is on WednesdayHow a company can let a family sit (with two small children) without gas for nearly a WEEK through NO fault of our own is beyond meOur efforts to "expedite" the request have gone no whereWhat a horrible experience and a horribly way for us to start off in our new home

North Shore Gas offered an installment payment plan on June 28th with 25% down ($520) which was paid on June 28th The next bill was totally incorrect, requesting over $ When I called, they admitted the invoice was incorrect and only a fraction of that was due They indicated they would send a corrected bill but did not offer me an option of paying the correct amount at that time The next bill came and it requested the whole amount due, $1,on or before August 21st There was no mention of any possible disconnectionService was disconnected on August 9th, well before the due date of their latest invoice

On Oct 09, I called north shore gas company to stop service at old address on 10/32,I still received bill for the period 11/to 12/for 70$ and another bill which included days of november ( period 10/to 11/)Customer service representative told me that am resposilble for the amount and they cannot do anything about and they could not find my call log in their systemMy call history shows that I called north shore gas on 10/at 11:AM for mins, when I told this to representative she said that she cannot do anything about it and its not her problem as she could not find my call log in her systemThey deducted full amount from my account on the same dayWhy would I pay for the service at my old apartment where am no longer living?

Northshore Gas makes it impossible to start new service without providing very specific personal information that allows others to gain access in the event of a data breachI had to provide two forms of ID to verify I am "me"One is a primary form of ID which is government issued (driver's license, state ID, firearm owner permit, military ID, passport) but the second form can be another primary or a secondary ID (social security card, birth certificate, voter registration card, medicaid card, Wform, etc.)I do not want to give my social security card so it can be accessed by an unauthorized person who views the e-mail or should the fax drop on the floor and an unauthorized person picks it up, so I opt for the voter registration cardOne representative told me it is acceptable so long as if it is current and has a government seal on it, another told me it is acceptable so long as it is a "card"Well, the state where the new residence is does not stamp a seal on the voter registration card, and the state where I currently reside does not even provide a card, so how is this form of ID even applicable? The answer is - it is not applicable so this if information on Northshore Gas' websiteSo, since I do not want to provide very sensitive personal information such as my social security card, birth certificate, Wform and I don't have a military card or medicaid card or own a firearm, it seems I'll have to go without gas service for my new residence

The North Shore gas company takes incorrect meter reading and bills customers fraudulentlyI received a bill based on actual reading of With Nest Thermostat at home and based on avg temp, I saw a spike in the therms used as compared to last yearI checked reading and it was less than actual reported on Feb 5thOn Feb 15th, North shore Service Technician came out and reported *** readingTechnician informed it could be a manual errorHe replaced the meter with a new one that does not involve manual meter readingAssuming the problem will be taken care of in the next bill if I report the actual reading, I went online to report actual readingTo my surprise, customers are not allowed to reportI got a message that I should come back to report between 3/to 3/I went online to report on 3/and the message I get is come back to report between 4/xx and 4/yyReported actual reading to customer service as ***The escalation team leader says the she will override the estimated reading for the month and issue the bill based on the actual reading3/- I got the bill based on estimated usageSo far I have repeated my story to times to customer service, escalation team leaders with no resolutionThe notes are NOT documented as standardI find this company's practices fraudulent, customer service substantially poor and contact agent without any knowledge of their own policy/practicesPlease stay away from this company as much as possible

I have had a very horrible experience with North Shore and I hope the Revdex.com can put an end to their fraud
North Shore gas company ***s customers fraudulentlyI contacted North Shore because my ***s starting from year were extreamly high, much higher than they ever been, even though we have less people in householdMy *** for May is $137, therms higher than for the same period of the previous year Other ***s are much higher than for as wellI contacted North Shore and asked for their manager, the manager called me next day and assured me that this was a mistake, and my corrected *** for $will be resend to meHowever, it was lienothing was changedI cannot contact anybody from this horrible company who would explain and resolve the issueCustomer service reps have zero idea about ANYTHING and do not transfer you to managers North Shore can charge a customer whatever they feel like and the customer just has to pay, they cannot file a complai

North Shore Gas does not care about consumers at allIt knows that customer cannot do anything but get their service, hence it acts accordinglyCustomers have to wait 12-hours for any responseThis time frame is given by the company actual time is around hoursIn response to any inquiry, all customer service rep just tell that someone will get back to you in 12-and will not give you any answer whatsoeverTerrible company, terrible customer service

I requested a name only change on my bill due to my husband's passingThat’s all, just a simple request right? NS Gas email response said the account update would take 24hrsThen a week later NS Gas sent an email requesting a death certificate & I respondedSo what does NS Gas do?? They shut the gas off to my house without any notice and close the account!! I have no heat, no hot water & no ability to cookIs it that difficult to call, knock on the door or mail a letter to notify/confirm this action? After having to go through multiple phone menu options to obtain an actual customer service rep thinking the issue would be resolved immediately NS Gas said they’ll turn the gas on in daysdays!!! I am years old and have to suffer as temps are dropping because of their mistake?? This company (or its supervisors) have absolutely no compassion when it comes to servicing their customers especially senior citizensNothing like getting screwed over by a utility company who by the way never had a problem cashing my monthly payments when my husband was the primary account holderIt amazes me that this type of service is allowed

I had service with North Shore Gas for years from Septo Augfor address *** *** *** *** ** ***And I moved out from that address on Aug I did stop service and paid final billOn Feb 2016, I received bill for $for my old address(billing period from 01-11-to 02-06-16)I called customer service for this matter twice and they are keep saying that I got to pay this amount and I requested service which I never didWhy would I request service for my old houseI have another company on my new address since Sep I did not request service for Inverrary Lnsince I moved out

We recently moved into a new house and I called to get the gas switched to our name from the previous ownersFirst representative I spoke with the week of my move, Bayne, wouldn't finish my application until I faxed or scanned my driver's license AND a copy of my social security cardThis is a MAJOR red flag and their excuse was that I recently changed my name (due to marriage) and it was for identity purposesNo clue why a marriage certificate wouldn't have been sufficient enough, he said it had to be a social security cardHe gave me an account number so that my husband could continue the process to see if he would not need a copy of the social security card since his name hasn't changed recentlyMy husband calls with the account number and gives them of our address and they have no record of me contacting them to start an application and say that the account number I was given did not existHe starts a new application, gets a new account number and the representative he spoke with said that they were all set, nothing further needed to be done as they were not going to turn off the gas, just transfer the billing information for this date we close on the houseWe move on a Saturday and have no gasI call to see why it was off and they said the account number we had did not exist, and that there was no pending application and that they couldn't help us until MondayThe representative we spoke with on saturday was extremely rude, offered no apology, no solution other than "call back Monday." This infuriates me as this was not my mistake, this was theirsThere was never an attempt to make it rightI couldn't cook, couldnt do laundry, no hot water, nothing for two daysFortunately we only have adults living in this houseIf we had children we wouldn't have been able to stay in our own houseI call again this morning to get someone out to turn on our gasand they are still giving me the run aroundhour wait to speak to a supervisor (my husband eventually got through this morning and was placed on very long holdThis was I'm sure done on purpose.)The Team lead said they cannot guarantee me same day service despite the fact that this is THEIR faultCall again to see if they can expediate my application (they have the necessary information now) and are telling me hour turnaround to get the application through, and then hrs to get someone out to our houseNot only that but I think they give out fake names as the second representative I spoke with called the previous representative a completely different name than what I was givenWe are now looking at least days without gas service because their representatives are incompetent at their jobs and refuse to let me speak with someone immediatelyHow are you still in business!? I am VERY concerned about my privacy and concerned about my future serviceYou have the worst ratings out there (check *** top) and I am appalled you are allowed to continue to do business and that the city continues to let you service our area