Phoenix Renovation & Restoration

Phoenix performed a large fire restoration project for Mr& Mrs [redacted] The [redacted] s had several change orders they wanted over and above the fire restoration projectMr [redacted] stated from day one he didn't want to spend more than 10k to 15k over and above the insurance payment for the structure loss for the additional change order itemsWhen the project was complete and all city inspection passed, they moved back into their homeAll we had left to perform was some small punchlist itemsHe was presented a final bill which included all his changesThe final bill was roughly 8k less than his total insurance payment made by his carrier, so we stayed in budget and he had no out of pocket for the changesAfter he had been in his house for at least a month he informs us his mortgage company which they had been sent all the checks to escrow and disperse through the project that they had sent a check directly to him for 60kHe never informed our company of this until this point and says he has spent all those fundsMr [redacted] wanted to be in charge of the mortgage process himself which is not customary on a insurance restoration projectEvery check dispersed by his mortgage company had our company name on it except the 60k he received directly without our knowledgeHe wrote us a check for 15k, but still has a balance of35k with my companyNow he is claiming workmanship issues over and above the punch list itemsThis all came about after finding out he had a balance with our company because of the 60k he had spent without our knowledgeThis file is at my attorneys office and has been for at least months