Phoenix Systems

Received a year long no charge monitoring from builder through Phoenix SystemsWas advised could cancel at the end of the contract with no charge
Received a year long no charge monitoring from builder through Phoenix SystemsWas advised could cancel at the end of the contract with no charge; I was never notified that contract was ending nor did I receive a billCompany advised I was emailed however I did not opt to receive billing communications via emailIt wasn't until the account was three months due that I received a written notice and contacted PhoenixThe Collections manager was very rude and conceding advising that the contract was auto renewal and that I owed the fundsI advised that I was not informed of this and I was told that once the contract was up I would be notified which I was not so I asked for the charges to be wavied and for the monitoring to be canceledManager advised that she would cancel services but not waive chargesAgain she was very rude and asked

Bad overall product and service
Lots of issues with their home audio/visual service and quality Had in-home speakers put in with surround sound added for my main TV Less than years and had to have at least repairs with every service call costing $1.5/minute They don't stand behind their work and blame the issues on the electronic equipment Should electronics fail in less than years?