Phoenix Towing

This customers vehicle was impounded due to not having a displayed parking permit per the parking rules at his aptcomplex and as requested by management staff.I personally explained the laws regarding the removal of his vehicle and how the fee system works in this area.The customer left after apologizing for the misunderstanding and stated that he would discuss the issue of parking problems with the management.As far as I understood the customer all complaints at this time were resolved

The vehicle in question was legally towed for being illegally parked in a driveway.There is no legal requirement for "no parking" signs to be posted - that is a common misconception.The signs posted at the entranceways to the property state that vehicles must be parked in "marked, designated parking only" - this means that vehicles need to park in marked stalls provided by the management.The management at this location has directed us as the contracted towing service provider to tow any vehicles found parked in this manner on the property.We will not be refunding any fees for performing the tow as directed by our contract with the management

The vehicle in question was towed for being illegally parked in the driveway at a mobile home park where we are contracted to provide serviceThe rules are posted on the signs at the entrances to the property as well as being listed in the leasing agreementsThese rules are designed to maintain compliance with fire regulations and are enforced due to safety concerns.The vehicle owner in effect caused these issues for himself by ignoring the rules and causing us to have to remove the vehicle.....There is no "scam" or "predatory towing" - it is called non consensual towing / impoundment and all laws were followed as well as the fee schedule that is set out by the local law enforcement agency.We are required to notify any and all parties with financial interests in the vehicle that it is in storage at our facility - this was not "an attempt to get money from the finance company" - it is the law....The individual who is filing the complaint was aware that the vehicle was towed and made an appointment to pick it up later that evening - he did not show up as he was arrested by the police and jailed.The finance company came and retrieved the car after days of storage which gave this person plenty of time to come up with the fees himself.We are not at fault for any financial difficulties this individual put himself into with poor decision making

To answer the complaint that this is some type of "scam" -The management of the property sets the rules for their properties parking areas, assigns an agent to authorize any tows when the manager is not available and contracts us to perform the service.We have no financial affiliation with either the management or whatever security company they choose to use on their property.In fact we have been the service provider for this property through many management and security company changes - as someone who has been a "long time resident" you should be aware of this fact as well as what the parking rules are for the property- There is no "guest parking" as far as I am personally aware, meaning all vehicles on the property are supposed to have parking permits whether they are in covered stalls or not- The security company is supposed to check all the vehicles on the property while they are patrolling the property - this is mainly to check for suspicious activity, theft, vandalism etc but they are told by the management to check for parking permits as well while they are on site- When a vehicle is found without a permit they notify us and we dispatch a truck to the property as per our contract- Rules are rules, hours a day, days a week, regardless of whether or not there is extra parking available or not- There's no requirement to issue a warning - parking rules are explained to you during your initial lease signing and management issues updates to residents as they are implemented as far as we are told There are warnings on the property signage as you enter the property explaining how visibly displayed permits are required in certain areas- the complaint that your vehicle was towed "over miles" - you need to re read that section - it's not "driving miles" its a radius.I've taken the time to copy it here for you -CVC - (n) A vehicle removed from private property pursuant to this section shall be stored in a facility that meets all of the following requirements: (1) (A) Is located within a 10-mile radius of the property from where the vehicle was removed (B) The 10-mile radius requirement of subparagraph (A) does not apply if a towing company has prior general written approval from the law enforcement agency that exercises primary jurisdiction in the city in which is located the private property from which the vehicle was removed, or if the private property is not located within a city, then the law enforcement agency that exercises primary jurisdiction in the county in which is located the private property (2) (A) Remains open during business hours and releases vehicles after business hours.Just to help you out here - a ten mile radius, extended from our tow yards location, reaches just past Fowler on the East side of the radius.We have waivers for any properties that we service that are in excess of that radius - this isn't something new or something that we would overlook....As you said, it is our job - we do know what the laws are and the management expects people to follow their rules at all times

I am rejecting this response because: Wow the lies are incredible!! It is clear to me that you are making stuff up now A MYSTERIOUS DAMAGE CLAIM MY TAILIT NOT MYSTERIOUS TO US, YOU CLEARLY BROKE INTO THE VEHICLE, YOU ADMITTED TO IT, WE ARE NOT STUPID PEOPLE We have the best insurance and we have only had to use it two times, once when a lady hit my husband injuring him and totaled his new car & when the neighbor totaled my car, while I was at work! That is why we have State Farm TO PROTECT US FROM CRIMINALS LIKE YOU! Have a great one you peopleWhat you put out in the world is what you get back You discus me as a businessYou may be good people but your business practices are a sinSS

I am rejecting this response because: The document I received stated I was blocking a driveway and that was falseI was not in anyway blocking the driveway

This customers vehicle was impounded due to not having a displayed parking permit per the parking rules at his aptcomplex and as requested by management staff.I personally explained the laws regarding the removal of his vehicle and how the fee system works in this area.The customer left after
apologizing for the misunderstanding and stated that he would discuss the issue of parking problems with the management.As far as I understood the customer all complaints at this time were resolved

This person was involved in a criminal assault/robbery of staff while they were removing abandoned vehicles at the request of the property management.There is an active police investigation in regards to her actions and we will not comment further

If your vehicle is parked in the driveway it is blocking the driveway for other vehicles.It is not a designated parking area, it is a driveway.If you are still unsure of the parking rules for the property we would like to refer you to the apartment managers office to have them explain the rules to you

- I am not saying that this alleged damage "magically appeared" - I am saying that as the owner was able to and did in fact inspect the vehicle at our facility and he did not have any damage claims at the time that either there was a) pre existing damage or b) damage incurred after the vehicle was no longer in our custody- Funny how the vehicle owner is an insurance agent and comes up with a mysterious damage claim...and then his wife doesn't want to use insurance but wants an immediate cash payout- The owner made statements to my staff when they were in the yard about how "you guys need to up your insurance because I have a relative in prison for stabbing a tow truck driver for taking his car, you might have problems" - sounds totally like a "law abiding, reasonable guy"of course now that I am aware that the female that was with him was not the wife I understand that she might not have been aware of his behavior or anything to do with point #below- I also don't know what training for a life insurance agent requires a large bag of weed, left out on the seat in plain view - probably why the owner was upset initially about the staff opening his door to turn the lights off - or how that further represents "law abiding behavior", but whatever....staff took pictures to document this...fyi- As explained to her before - we have an excellent history of damage free towing - in fact in over years of business and somewhere between - thousand vehicles impounded we have only had two very minor claims due to unforeseeable equipment failure and we resolved those immediately. We have no interest in avoiding actual, factual claims - we will gladly pay for any damages that an investigation determines we are at fault for - what we will not participate in is attempted extortion. We are law abiding people - please feel free to point out any actual laws that were broken or any that you might be confused over and we will happily address your concerns. We will be available at any time for your insurance agent to contact us

The person making this complaint is avoiding several details about their contact with us.First - the vehicle owners arrived at our tow yard which is well lit at night - we have video on file of both the vehicle owner and his wife walking out to the vehicle and what appears to be both of them
visually inspecting the vehicle for any obvious damage.They spent over five minutes looking the vehicle over and made no mention of any damage - the vehicle was obviously lit up very well by the night yard lights and the husband was standing directly at the door that they now claim is damaged.They were advised that the vehicle door was opened to turn off the hazard lights to prevent the battery from dying.The tools used are professional grade, non-scratch, easy entry tools.All of my staff are extensively trained as to how to use them properly - in fact I reviewed the truck video of the staff opening the door and they were obviously using the right technique and equipment.As for "refusing to say much" - I assume she is referring to my referring her to her insurance to contact our insurance to conduct an investigation as per our company policy.(Our policy is that any damage claims that occur after the vehicle has been released and is no longer in our custody it is referred to insurance to investigate the claim - we assume no immediate responsibility for damage that "suddenly happens" or "suddenly noticed" several hours after any vehicle leaves as it may have been caused after it has left our facility.)She in fact has been attempting to pressure us to pay money directly out of pocket instead of having an investigation - this seems "shady" to me....kind of like she knows that we did not damage the vehicle and she is trying to get money back from having to pay the impound fees....She is still free to refer this to insurance and make a claim - we haven't stated differently.Finally - in regards to calling her namesshe conveniently leaves out the fact that she called and immediately begins to swear at me - shockingly vulgar from someone who claims to be a professional person.I was patient and asked her to calm down as I was trying to gather information about her complaint - she kept making threats and making vulgar statements.When I finally had heard enough from her I did tell her off - this is not Nordstroms or some store where the staff has to pretend to be nice to the customer at all costs...The staff at our office will try to treat everyone with respect and courtesy as far as they can but if you go out of your way to be a jerk you will be told off....that's life.If she refuses to refer this to insurance and instead wants to go to small claims - guess what...go ahead - we have no fear of going to court, it isn't a threat she can use against us.We have enough evidence supporting our position that we can easily prove she is wrong

The vehicle in question was legally towed for being illegally parked in a driveway.There is no legal requirement for "no parking" signs to be posted - that is a common misconception.The signs posted at the entranceways to the property state that vehicles must be parked in "marked, designated parking...

only" - this means that vehicles need to park in marked stalls provided by the management.The management at this location has directed us as the contracted towing service provider to tow any vehicles found parked in this manner on the property.We will not be refunding any fees for performing the tow as directed by our contract with the management.

The vehicle in question was towed for being illegally parked in the driveway at a mobile home park where we are contracted to provide service. The rules are posted on the signs at the entrances to the property as well as being listed in the leasing agreements. These rules are designed to...

maintain compliance with fire regulations and are enforced due to safety concerns.The vehicle owner in effect caused these issues for himself by ignoring the rules and causing us to have to remove the vehicle.....There is no "scam" or "predatory towing" - it is called non consensual towing / impoundment and all laws were followed as well as the fee schedule that is set out by the local law enforcement agency.We are required to notify any and all parties with financial interests in the vehicle that it is in storage at our facility - this was not "an attempt to get money from the finance company" - it is the law....The individual who is filing the complaint was aware that the vehicle was towed and made an appointment to pick it up later that evening - he did not show up as he was arrested by the police and jailed.The finance company came and retrieved the car after 16 days of storage which gave this person plenty of time to come up with the fees himself.We are not at fault for any financial difficulties this individual put himself into with poor decision making.

I am rejecting this response because:  Wow the lies are incredible!!  It is clear to me that you are making stuff up now.  A MYSTERIOUS DAMAGE CLAIM MY TAIL... IT NOT MYSTERIOUS TO US, YOU CLEARLY BROKE INTO THE VEHICLE, YOU ADMITTED TO IT, WE ARE NOT STUPID PEOPLE.  We have the best insurance and we have only had to use it two times, once when a lady hit my husband injuring him and totaled his new car & when the neighbor totaled my car, while I was at work!  That is why we have State Farm TO PROTECT US FROM CRIMINALS LIKE YOU!  Have a great one you people. What you put out in the world is what you get back.   You discus me as a business. You may be good people but your business practices are a sin. SS

To answer the complaint that this is some type of "scam" -The management of the property sets the rules for their properties parking areas, assigns an agent to authorize any tows when the manager is not available and contracts us to perform the service.We have no financial affiliation with either...

the management or whatever security company they choose to use on their property.In fact we have been the service provider for this property through many management and security company changes - as someone who has been a "long time resident" you should be aware of this fact as well as what the parking rules are for the property.1 - There is no "guest parking" as far as I am personally aware, meaning all vehicles on the property are supposed to have parking permits whether they are in covered stalls or not.2 - The security company is supposed to check all the vehicles on the property while they are patrolling the property - this is mainly to check for suspicious activity, theft, vandalism etc but they are told by the management to check for parking permits as well while they are on site.3 - When a vehicle is found without a permit they notify us and we dispatch a truck to the property as per our contract.4 - Rules are rules, 24 hours a day, 7 days a week, regardless of whether or not there is extra parking available or not.5 - There's no requirement to issue a warning - parking rules are explained to you during your initial lease signing and management issues updates to residents as they are implemented as far as we are told.       There are warnings on the property signage as you enter the property explaining how visibly displayed permits are required in certain areas.6 - the complaint that your vehicle was towed "over 10 miles" - you need to re read that section - it's not "driving miles" its a radius.I've taken the time to copy it here for you -CVC 22658  -
(n)
A vehicle removed from private property pursuant to this section
shall be stored in a facility that meets all of the following
requirements: (1)
(A) Is located within a 10-mile radius of the property from where
the vehicle was removed.
(B)
The 10-mile radius requirement of subparagraph (A) does not apply
if a towing company has prior general written approval from the law
enforcement agency that exercises primary jurisdiction in the city
in which is located the private property from which the vehicle
was
removed, or if the private property is not located within a city, then
the law enforcement agency that exercises primary jurisdiction in
the county in which is located the private property.
(2)
(A) Remains open during normal business hours and releases vehicles
after normal business hours.Just to help you out here - a ten mile radius, extended from our tow yards location, reaches just past Fowler on the East side of the radius.We have waivers for any properties that we service that are in excess of that radius - this isn't something new or something that we would overlook....As you said, it is our job - we do know what the laws are and the management expects people to follow their rules at all times.