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Phoenix Village

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Phoenix Village Reviews (3)

There was a delay in trash piduring the month of December, which included the delay from the holidays and the extremely cold temperatures, which caused problems with the hydraulic arms that lifts up the trash to be dumped into the trash vehicles The City of Mishawaka did do a press release, informing our citizens of the delay as well as informing them on our City website There were no refunds, all trash for any weeks missed was picked up for each residential location no matter the quantity that was put out All trash should have been either in the large tote that we provide or bagged to avoid loose trash from blowing on the streets

Initial Business Response /* (1000, 5, 2016/02/03) */
Contact Name and Title: Ginny [redacted]
Contact Phone: XXX-XXX-XXXX
I have reviewed Mr. [redacted]'s complaint and at no time was Mr. [redacted]'s utility bill ever current with us. His payment due date is due on the 30th of each month. Customers can be...

past due close to 60 days without being disconnected, which is what our Customer Service Representative was telling him when he came in on January 8th. His December bill was not paid, but was up for disconnection on 2/3/16.
We send monthly statements out to customers and they are given the same due date on which to make their payment each month. If payment is not received by due date, we send a final notice letting them know when they will be up for disconnection. We even go one step further and provide a courtesy call to avoid having to disconnect our customers.
If an extension has to be made and extra time given to make payment, we make sure that we have enough deposit on hand to cover an average 2 month bill as a security deposit.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is only repeating what I was told on Monday. The response clearly shows the misinformation that Mishawaka Utilities continues to provide their customers. As it is stated, "His payment due date is due on the 30th of each month." It goes on to say that we are talking about the "December" bill which was due on December 30th. The response states that, " Customers can be "past due close to 60 days without being disconnected, which is what our Customer Service Representative was telling him when he came in on January 8th", yet it goes on to say that it "was up for disconnection on 2/3/16." This is not the "close to 60 days" they claim, but actually 35 days. If the account was never current, then why could arrangements not be made on the 8th? When I asked this question, on Monday as well, I was told it was because the account was not past due. I knew the account was past due, and told them this on the 8th.
Regardless, this business should be more customer service oriented and should honor the information their employee put out and allow for the extension without additional deposit since I was told I had until the 5th. I am not asking to not pay the bill, I will pay, and have always paid, my bill. It is certainly not the fault of the customer who was trying to do the right thing by coming in early to make arrangements. I have also been a customer of Mishawaka Utilities since 2012 and only asked for their assistance twice.

There was a delay in trash pick-up during the month of December, which included the delay from the  holidays and  the extremely cold temperatures, which caused problems with the hydraulic arms that lifts up the trash to be dumped into the trash vehicles.  The City of Mishawaka did do...

a press release, informing our citizens of the delay as well as informing them on our City website.   There were no refunds,  all trash for any weeks missed was picked up for each residential location no matter the quantity that was put out.  All trash should have been either in the large tote that we provide or bagged to avoid loose trash from blowing on the streets.

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