Phone Falcon, LLC

Hi,Client contacted us on 04/30/which is days after initial appointmentPlease note that client was advise that the warranty was 90-days from INITIAL APPOINTMENT which was on 01/17/Also, the symptoms the client is having is with re-breakage of the [redacted] which is also not covered by our warrantySo there are two problems here: one, client is days past warranty terms as well as new damage that is not cover in the warranty as statedIt is a warranty not an insurance policyBelow is a copy of the Service Waiver with the warranty terms stated and attached is the specific PDF that the client receivedClient received these terms on 01/23/at 9:43a via the GMail email address provided by the clientIt should be further noted that we attempted to help the client with a $discount to fix the device again and also general advice when it comes to these type of breaks and devicesAfter this the client became adversarial then began harassing and threatening a company agent at which time we advised that she have no further contact with our company or we would need to involve the local authoritiesWe did not hear from her after that point.SERVICE TERMS:Customer agrees to the terms and conditions contained in this Agreement related to mobile repair services associated with Customer’s phone, tablet or other device.AuthorizationCustomer hereby authorizes Phone Falcon to perform diagnostic, repair and installation services on Customer’s DeviceCustomer agrees to pay for ALL WORK PERFORMED by Phone Falcon to Customer’s DevicePricing and costs for services were discussed either written or verbally at the time of order.Warranty and Out-of-Warranty ServiceIf service is covered under an existing limited warranty, Customer authorizes Phone Falcon to perform the work in accordance with the terms and conditions of such limited warranty and Customer agrees to pay for any charges applicable to such service pursuant to the limited warrantyThis Agreement does not modify the respective rights and obligations of the parties under the limited warrantyIf service is not covered under an existing limited warranty, Customer authorizes Phone Falcon to obtain parts, perform service and work on the Customer’s deviceApplicable taxes and additional costs for shipping and handling will be charged to the Customer.Lost or Altered DataCustomer acknowledges data, including photos and contacts, on their device may be lost or altered during service by Phone FalconCustomer is responsible for backing up all proprietary and confidential information on the DevicePhone Falcon shall not be liable for lost or altered files, data, apps or picturesDiagnostic and repair services are provided without any obligation of confidentiality or non-disclosure on the part of Phone FalconPhone Falcon is not responsible for backing up data on the device before beginning service andSocial MediaCustomer agrees that Phone Falcon may post pictures of Customer’s device social media or for advertising purposes without compensation for the imagesPhone Falcon may write and post articles about the damage, repair, service and other information about the device without compensation to the Customer.Abandoned DevicesClients must accept delivery and pay total balances due for any devices where a repair or inspection has been completed widaysPhone Falcon will hold the device for longer at a cost of $per day held, unless otherwise agreed upon (and noted on client's account)A device will be considered abandoned upon the 91st day and will be sold, parted, or otherwise claimed by Phone Falcon to recover our costsNo value, outside of the cancellation of the balance due, will be given to client should the device be abandoned and clamied by Phone Falcon.Other General TermsUpon acceptance of this Agreement, all terms shall govern the service relationship of Phone Falcon and Customer and represent the final and entire agreement between the partiesCustomer guarantees all information provided above is accurate and validCustomer guarantees they are legally and contractually allowed to execute this Agreement and are the legal owners of the device which is being servicedPhone Falcon is not liable for failure to deliver services if failures result from causes beyond its control, prevented by acts of God or natural disastersIf any provision of this Agreement shall be held unenforceable, then the remainder of this Agreement shall not be affected therebyThis Agreement shall be made in Kentucky and will be governed by the laws of th [redacted] Any claim, dispute, or other legal matter that arise under this Agreement is stipulated to be properly venued and jurisdiction lies and will remain in the trial courts of Jefferson County, KentuckyIn the event of any dispute brought by the Customer in which the Customer is unsuccessful in winning a judgment, Customer shall reimburse Phone Falcon reasonable cost, attorneys’ fees and any other costs that result from Phone Falcon’s defense of the claimThis includes any claims of any type brought against Phone Falcon by any third-party as a result of services promised or provided by this Agreement.Warranty & Rebreakage.WARRANTY COVERAGE: Our warranty cover only the parts and labor used in your order for 90-days after the initial appointment (30-days for our impact-glass screen protectors and cases)Should you experince any issues PLEASE CALL US IMMEDATELY [redacted] Leaving the issue unmentioned will not solve the problem and could cause additional damage that will not be covered by this warrantyREBREAKAGE: Unfortunately our clients, from time-to-time, break their device again quickly after they have a repairOur warranty DOES NOT cover re-breakage or new damage of any kindHowever, please call us as we do offer a significant discount should you find that you re-broke your phone within 30-days of your repair

Hi,Client contacted us on 04/30/2017 which is 103 days after initial appointment. Please note that client was advise that the warranty was 90-days from INITIAL APPOINTMENT which was on 01/17/2017. Also, the symptoms the client is having is with re-breakage of the [redacted] which is also not covered...

by our warranty. So there are two problems here: one, client is 13 days past warranty terms as well as new damage that is not cover in the warranty as stated. It is a warranty not an insurance policy. Below is a copy of the Service Waiver with the warranty terms stated and attached is the specific PDF that the client received. Client received these terms on 01/23/2017 at 9:43a via the GMail email address provided by the client. It should be further noted that we attempted to help the client with a $70 discount to fix the device again and also general advice when it comes to these type of breaks and devices. After this the client became adversarial then began harassing and threatening a company agent at which time we advised that she have no further contact with our company or we would need to involve the local authorities. We did not hear from her after that point.SERVICE TERMS:Customer agrees to the terms and conditions contained in this Agreement related to mobile repair services associated with Customer’s phone, tablet or other device.Authorization. Customer hereby authorizes Phone Falcon to perform diagnostic, repair and installation services on Customer’s Device. Customer agrees to pay for ALL WORK PERFORMED by Phone Falcon to Customer’s Device. Pricing and costs for services were discussed either written or verbally at the time of order.Warranty and Out-of-Warranty Service. If service is covered under an existing limited warranty, Customer authorizes Phone Falcon to perform the work in accordance with the terms and conditions of such limited warranty and Customer agrees to pay for any charges applicable to such service pursuant to the limited warranty. This Agreement does not modify the respective rights and obligations of the parties under the limited warranty. If service is not covered under an existing limited warranty, Customer authorizes Phone Falcon to obtain parts, perform service and work on the Customer’s device. Applicable taxes and additional costs for shipping and handling will be charged to the Customer.Lost or Altered Data. Customer acknowledges data, including photos and contacts, on their device may be lost or altered during service by Phone Falcon. Customer is responsible for backing up all proprietary and confidential information on the Device. Phone Falcon shall not be liable for lost or altered files, data, apps or pictures. Diagnostic and repair services are provided without any obligation of confidentiality or non-disclosure on the part of Phone Falcon. Phone Falcon is not responsible for backing up data on the device before beginning service andSocial Media. Customer agrees that Phone Falcon may post pictures of Customer’s device social media or for advertising purposes without compensation for the images. Phone Falcon may write and post articles about the damage, repair, service and other information about the device without compensation to the Customer.Abandoned Devices. Clients must accept delivery and pay total balances due for any devices where a repair or inspection has been completed with-in 31 days. Phone Falcon will hold the device for longer at a cost of $2.50 per day held, unless otherwise agreed upon (and noted on client's account). A device will be considered abandoned upon the 91st day and will be sold, parted, or otherwise claimed by Phone Falcon to recover our costs. No value, outside of the cancellation of the balance due, will be given to client should the device be abandoned and clamied by Phone Falcon.Other General Terms. Upon acceptance of this Agreement, all terms shall govern the service relationship of Phone Falcon and Customer and represent the final and entire agreement between the parties. Customer guarantees all information provided above is accurate and valid. Customer guarantees they are legally and contractually allowed to execute this Agreement and are the legal owners of the device which is being serviced. Phone Falcon is not liable for failure to deliver services if failures result from causes beyond its control, prevented by acts of God or natural disasters. If any provision of this Agreement shall be held unenforceable, then the remainder of this Agreement shall not be affected thereby. This Agreement shall be made in Kentucky and will be governed by the laws of th[redacted] Any claim, dispute, or other legal matter that arise under this Agreement is stipulated to be properly venued and jurisdiction lies and will remain in the trial courts of Jefferson County, Kentucky. In the event of any dispute brought by the Customer in which the Customer is unsuccessful in winning a judgment, Customer shall reimburse Phone Falcon reasonable cost, attorneys’ fees and any other costs that result from Phone Falcon’s defense of the claim. This includes any claims of any type brought against Phone Falcon by any third-party as a result of services promised or provided by this Agreement.Warranty & Rebreakage.WARRANTY COVERAGE: Our warranty cover only the parts and labor used in your order for 90-days after the initial appointment (30-days for our impact-glass screen protectors and cases). Should you experince any issues PLEASE CALL US IMMEDATELY [redacted] Leaving the issue unmentioned will not solve the problem and could cause additional damage that will not be covered by this warranty. REBREAKAGE: Unfortunately our clients, from time-to-time, break their device again quickly after they have a repair. Our warranty DOES NOT cover re-breakage or new damage of any kind. However, please call us as we do offer a significant discount should you find that you re-broke your phone within 30-days of your repair.