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Phoneco Inc.

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Phoneco Inc. Reviews (4)

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They only resolution that I wanted was my money back for a rejection that was not warranted, *** said that himself the day I was thereHe said those things needed fixed but not right away but rejected in hopes that we would fix it there After talking to my husband in more detail he told him different items to fix than what he told me and makes different too on our inspection notice Basically trying to get whatever money out of us that they couldI have thought that one other time when doing business with them Now I know the real truth about how they work, they want to find things for you get "need" fixed and reject your car in hoodies that you will fix itHe told me that himselfI have lived in the city of that business all my life and have done business with them for several decades and so do my parents and in laws, I have even suggested the to friends which I will not longer doI will also openly tell my story of what happened with the "needed repairs" that it got inspected and looked at by other places that did not see the same problem And that I passed inspection within the hour of getting treated poorly at *** CarrI also feel like because I am young and a female that this also happenedI will not hesitate Ito spread the word oof poor work and judgement that is being made by this business.
Regards,
*** ***

The rejection in question was validAccording to the specifications set forth by the manufacturer, there can not be more than .50mm of movement in the upper or lower ball jointsBy Virginia state law any movement in a ball joint exceeding manufacturer specifications for maximum allowable movement
has to be repaired before it can be passed for Virginia State InspectionDocumentation of this can be found in any of the State Inspection Manuals or the sign that is hanging in the shop.The movement in the ball joints of the vehicle in question well exceeded the allowable specifications. We unfortunately do not make the rules regarding inspections, and have no choice but to abide by the regulations we are forced to follow.As for the other mechanics opinion, we would have to assume that he does not hold a Virginia State Inspection License, and has not passed the tests required to hold such licensingThis is most likely the cause for his unawareness of why the vehicle failed inspection.You are by law free to take it to another shop to have another inspection done, there are some that do not follow the regulationsHowever they are in jeapordy of losing their licensing, and we are not willing to take that risk.We can not refund money for a rejection that was valid because it is a service our technician performed and therefore must get paid forWe also have to pay for the stickers that we useWe apologize for your discontent, but we stand firm in our safety decisionsThis is not only for you and your family's well being, but also for the well being of everyone else traveling on the road.We hope you find this information usefulHave a great day

Review: [redacted]

[email protected]

MY NAME IS MS[redacted] AND I'M FURIOUS I NEED TO SPEAK WITH YOUR CEO,I HAVE TRYED CALLING AND IC3 ALSO TRYED CALLING FOR ME ,BACK IN FEBUARY I SENT A MONEY ORDER OFF TO 19813 EAST MILL RD,P.O. BOX 70,GALESVILLE,WI,54630,I HAVE CALLED A FEW TIMES,I CAN'T GET ANYONE,I HAVE WROTE,NOTHING COMES BACK,NOT MY ORDER EITHER,I OREDERED THE NE37A(AS IS) AND THE AIKET (AS IS) ,I ENCLOSED A ADDITIONAL $40.00 WITH THE $209.00 BUT NEVER RECEIVED ANYTHING.,I WAS QUITE UPSET ABOUT THIS BECAUSE MY COUSIN WORKS AT THE WARNER STUDIO AND THEY HAVE ORDERED FROM YOU WITH NO PROBLEM,YET I HAVE BEEN WAITING SINCE FEBUARY...IT WAS ADDRESS TO [redacted]..I HAVE ALSO PUT A TRACER ON THE MONEY ORDER AND WESTERN UNION HAS SAID NOTHING HAS BEEN RETURNED...I NEVER RECEIVED MY PRODUCT ,I HAVE CALLED THE CEO MARY KNAPPEN AND THE VP RON KNAPPEN OVER 20 TIMES AND HAVEN'T RECEIVED ONE RETURN PHONE CALL OR EMAIL..I HAVE BEEN VERY PATIENT AND AT THIS TIME FEEL SCAMMED!!!!!Desired Settlement: I JUST WANT MY TELEPHONES AND THEN I WILL NEVER ORDER FROM THIS COMPANY AGAIN !!!!!!!!!!

Business

Response:

I do not Know anything about this. We do not have Western Union in our

area that I know of. We did not get a notice from a Western Union. And why

should we travel 20+ miles to pick it up ?

Received an almost 500.00 phone from phoneco that was cracked and breaking. They were rude and unhelpful and told me I could pay to send it back. I feel that others should be wary of ordering from them.

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Description: Telephone Equipment & Systems Dealers, Antiques - Repair & Restore

Address: 19813 East Mill Rd., Galesville, Wisconsin, United States, 54630

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