The customer contacted us and we responded to each customer e-mail. We also sent the customer instructions on exchanging the item ordered to which the customer also responded. We would be happy to assist the customer with an exchange. Once the customer ships the item to us a replacement will be...
Complaint: [redacted]
I am rejecting this response because:
,I still have not heard back from the company and Iwould still like to get my refund. Thank you
Regards,
[redacted]
The customer e-mailed us on 10-5-16. We responded with an e-mail to the customer on 10-5-16. The 1 year warranty on the speaker has expired. As an option we offered the possible repair of the speaker for $24.99. Attached is the e-mail the customer sent and our response.
The customer would be responsible for the return shipping of the product. We would be happy to cover the shipping of the replacement once we receive the return but we would not cover the return shipping of the product to us.
The return was received by our returns department on 9-22-16. The replacement was shipped to the customer on 9-23-16 via UPS mail innovations w/ tracking #[redacted].
As I stated in my beginning complaint. The lack of communication and then after my deployment I came back to try and talk with them again and my tracking number was discontinued and apparently there is no history anywhere for the tracking number. Therefore I am no longer able to provide the proof of delivery.
Regards,
The customer contacted us and we responded to each customer e-mail. We also sent the customer instructions on exchanging the item ordered to which the customer also responded. We would be happy to assist the customer with an exchange. Once the customer ships the item to us a replacement will be...
shipped to them.
Complaint: [redacted]
I am rejecting this response because:
,I still have not heard back from the company and Iwould still like to get my refund. Thank you
Regards,
[redacted]
The customer e-mailed us on 10-5-16. We responded with an e-mail to the customer on 10-5-16. The 1 year warranty on the speaker has expired. As an option we offered the possible repair of the speaker for $24.99. Attached is the e-mail the customer sent and our response.
The customer would be responsible for the return shipping of the product. We would be happy to cover the shipping of the replacement once we receive the return but we would not cover the return shipping of the product to us.
The return was received by our returns department on 9-22-16. The replacement was shipped to the customer on 9-23-16 via UPS mail innovations w/ tracking #[redacted].
As I stated in my beginning complaint. The lack of communication and then after my deployment I came back to try and talk with them again and my tracking number was discontinued and apparently there is no history anywhere for the tracking number. Therefore I am no longer able to provide the proof of delivery.
Regards,
I am rejecting this response because: The original issue has not been rectified.