We understand that an item needs to be opened in order to test it, however, there is a difference between a camera that was tested, and one that was usedThe returned camera has been usedWe feel that the restocking fee charged is appropriate, given the condition of the returned item
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The camera was not thoroughly used! Like I have been saying since the day I first made contact with you, you can NOT determine if a camera works or not if you DON'T take everything out of the box, power it on, put on a lens, etcThe fact that you are saying this camera was thoroughly used when I contacted you immediately after receiving itYou have offered me the WORST customer service. Once I received a replacement of the lens that had been broken, and it not even being the same lens, I then again contacted youThe person on the phone was extremely rude and unapologeticI didn't know that it was my fault that you had sent me an incorrect replacement(and by the way, you can tell I didn't even open that box) I would like a full refund on the camera that I had sent back to youThe way I have been treated by you guys is ridiculousI had to pay my own shipping to send a camera back that was not working properly and came with the wrong lens after the first one was broke. And by the way, you did not happily tell me I could send my camera back when I contacted you for the second timeInstead, you told me I should contact Canon, who had nothing to do with that purchaseStop lying and own up to the truth.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi,We are sorry to hear that you did not receive your package.As per the *** tracking number for your shipment, ***, your package was delivered on 08/**/at 5:P.M, and was signed for by the recipient.There is indication that you have opened a dispute with eBay on 8/*/2016, and
a dispute with PayPal on 9/**/2016, but since your package was successfully delivered, Photo4less was covered under seller protection, and both of your claims were denied.At this point, since your package shows to have been successfully delivered, we are unfortunately unable to reship or reimburse you.If you'd like to purchase a new camera, we'd be happy to offer it at a discounted rateYou may reach out to us at ###-###-####.Best Regards,MaryPhoto4lessCustomer Service Manager
is making weird noise, and they wish to
return. We gladly authorized the return for a refund, but when the item was
returned to us, the camera, lenses, and accessories all came back open and
thoroughly used (and the camera was working perfectly). It seems like the
camera was actually used, hence an appropriate restocking fee was applied.
Please feel free to contact us at ###-###-#### if any further information is
required.
We clearly indicated on our listing that this item is an international version model and will therefore not include warranty.We are sorry to hear that this information was missed by the buyer.We offered a new camera at our cost price, but the buyer is already in contact with Nikon to resolve the...
We understand that an item needs to be opened in order to test it, however, there is a difference between a camera that was tested, and one that was usedThe returned camera has been usedWe feel that the restocking fee charged is appropriate, given the condition of the returned item
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The camera was not thoroughly used! Like I have been saying since the day I first made contact with you, you can NOT determine if a camera works or not if you DON'T take everything out of the box, power it on, put on a lens, etcThe fact that you are saying this camera was thoroughly used when I contacted you immediately after receiving itYou have offered me the WORST customer service. Once I received a replacement of the lens that had been broken, and it not even being the same lens, I then again contacted youThe person on the phone was extremely rude and unapologeticI didn't know that it was my fault that you had sent me an incorrect replacement(and by the way, you can tell I didn't even open that box) I would like a full refund on the camera that I had sent back to youThe way I have been treated by you guys is ridiculousI had to pay my own shipping to send a camera back that was not working properly and came with the wrong lens after the first one was broke. And by the way, you did not happily tell me I could send my camera back when I contacted you for the second timeInstead, you told me I should contact Canon, who had nothing to do with that purchaseStop lying and own up to the truth.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi,We are sorry to hear that you did not receive your package.As per the *** tracking number for your shipment, ***, your package was delivered on 08/**/at 5:P.M, and was signed for by the recipient.There is indication that you have opened a dispute with eBay on 8/*/2016, and
a dispute with PayPal on 9/**/2016, but since your package was successfully delivered, Photo4less was covered under seller protection, and both of your claims were denied.At this point, since your package shows to have been successfully delivered, we are unfortunately unable to reship or reimburse you.If you'd like to purchase a new camera, we'd be happy to offer it at a discounted rateYou may reach out to us at ###-###-####.Best Regards,MaryPhoto4lessCustomer Service Manager
Customer
reached out to us that the camera...
is making weird noise, and they wish to
return. We gladly authorized the return for a refund, but when the item was
returned to us, the camera, lenses, and accessories all came back open and
thoroughly used (and the camera was working perfectly). It seems like the
camera was actually used, hence an appropriate restocking fee was applied.
Please feel free to contact us at ###-###-#### if any further information is
required.
We clearly indicated on our listing that this item is an international version model and will therefore not include warranty.We are sorry to hear that this information was missed by the buyer.We offered a new camera at our cost price, but the buyer is already in contact with Nikon to resolve the...
issue.