PhotoFinish of Tucson, Inc.

Ms. [redacted] called the dealership inquiring about a preowned ML350 #FA460706 that was on our Internet site.  At the time of her phone call the vehicle #FA460706 was available for sale.  It was at the repair shop as well as the body shop for repairs and was not on the premises for about 3...

weeks.  After all the work was finished it was returned to our retail lot approximately one week before Ms. [redacted]'s phone call. Ms. [redacted] had a problem with the titling on her car and needed to correct it before it could be traded in to a dealer.  She made several trips to Pittsburgh in attempt to make the corrections.  While she was working on her titling issues, the car was sold by another salesperson at the Dealership.  Ms. [redacted] was coming to the dealership to drive the vehicle , get her trade appraised and get numbers for purchase.  Ms. [redacted] had NO deposit on the vehicle as this was her first visit to the Dealership.  Our Internet site listings clearly state  "While every effort has been made to ensure display of accurate data and pricing, this listing may not reflect all accurate vehicle data including but not limited to dealer add-ons, and is subject to human error. The photos shown (stock or otherwise) may be an example only. ALL INVENTORY LISTED IS SUBJECT TO PRIOR SALE AND/OR TO PHYSICAL DEALERSHIP ARRIVAL. Please consult dealership personnel for further details and to confirm vehicle availability, including but not limited to situations where travel time and expenses may be incurred. Price does not include license fees, document preparation fees, sales tax or any other applicable fee relating to the sale and registration of the vehicle. Availability changes minute to minute. Please contact us for availability..."In an effort to assist Ms. [redacted], the Manager tried to find another vehicle that would interest her.  No pricing was discussed as no vehicle was acceptable to Ms. [redacted].  We have been a Better Business Member since January 1980 with an A+ rating and strive to maintain that rating every day as you can see by our disclaimers.  We in no way practice any unethical tactics.  In todays marketplace all businesses are dependent on the internet; however, updating is not instant.  The example Ms. [redacted] stated about the car still being marketed on the Internet unfortunately is correct.  The process for removing that vehicle is tied to our accounting department.  The vehicle is removed when the office finishes the internal paperwork and contracts are sent to the bank.  Depending on the time of month and number of deals that need to be processed, it could be up to two weeks before they are removed.  The Internet inventories are maintained by an outside vendor.   in another effort to assist and apologize for the inconvenience to Ms. [redacted], we sent her an apology note, an apology email and a gift card for $100 for gas.