Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:The response provided by Brett M [redacted] is entirely untrueI have contacted this company several times since the wedding and prior to the wedding to discuss the issues I have had and was told they would accommodate the issuesThis complaint I decided to file at this time due to it being the last of many issues with this companyThe newborn photo shoot discussed in the letter was one of the final services that had been promised in the contract which were again not providedI was not going to file a complaint based on the other services if they took care of this adequately but since they have not I feel a complaint is more than warrantedAlso, the session they offered me through the email, they told me over the phone was unable to happen and when I mentioned filing a complaint, they suddenly were able to provide said servicesI am no longer interested in working with this company due to their behavior and attitude and instead want a refundPlease find below the main issues amongst others I have had with this companyI was initially told I could choose my photographer from their staff based on whoever's photography I liked bestDespite my asking soon after signing the contract to discuss which photographer I wanted, I was later told that I suddenly would not be able to chose the photographer any longer and was stuck with a photographer I was not happy with and had never met beforeThe photographer who showed up on the wedding date was rude and did not take several pictures that we had asked for.? The engagement photo shoot was cancelled by Brett M [redacted] and "could not be rescheduled" due to the photographer being "unavailable." My husband and I took time off of work and the company found no way to accommodate usI was told that they would give me a photo session of my choosing anytime I wantedI informed them I would most likely do this once I had a family as I no longer needed an engagement session after the weddingThey told me this would be ok and I could do it "whenever I wanted." I still have not had this photo sessionI also missed out on having engagement pictures due to their inability to accommodate us and was stuck paying for hair and makeup that I did not end up needing.? I have never received the digital files of my wedding photographs which I was entitled to as of [redacted] My wedding album and parent albums took months longer to arrive than was supposed to.? They were "unable" to accomodate my newborn photo session which I had been promised when signing the contract in January I ended up having to pay $1,to have a newborn photo shoot as I refused to miss out on having these photos taken as I had with our engagement pictures.This company has terrible customer serviceThey say they offer services but there is actually red tape that they do not explain when you sign up for themWhen you attempt to utilize the services promised, they make it close to impossible for you to schedule the services and/or cancel last minute.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
If for some reason we could not perform the services contracted for, we would certainly refund the clients moneySince they are opting not to use these services, there will be no refund issued?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:The response provided by Brett M [redacted] is entirely untrueI have contacted this company several times since the wedding and prior to the wedding to discuss the issues I have had and was told they would accommodate the issuesThis complaint I decided to file at this time due to it being the last of many issues with this companyThe newborn photo shoot discussed in the letter was one of the final services that had been promised in the contract which were again not providedI was not going to file a complaint based on the other services if they took care of this adequately but since they have not I feel a complaint is more than warrantedAlso, the session they offered me through the email, they told me over the phone was unable to happen and when I mentioned filing a complaint, they suddenly were able to provide said servicesI am no longer interested in working with this company due to their behavior and attitude and instead want a refundPlease find below the main issues amongst others I have had with this companyI was initially told I could choose my photographer from their staff based on whoever's photography I liked bestDespite my asking soon after signing the contract to discuss which photographer I wanted, I was later told that I suddenly would not be able to chose the photographer any longer and was stuck with a photographer I was not happy with and had never met beforeThe photographer who showed up on the wedding date was rude and did not take several pictures that we had asked for.? The engagement photo shoot was cancelled by Brett M [redacted] and "could not be rescheduled" due to the photographer being "unavailable." My husband and I took time off of work and the company found no way to accommodate usI was told that they would give me a photo session of my choosing anytime I wantedI informed them I would most likely do this once I had a family as I no longer needed an engagement session after the weddingThey told me this would be ok and I could do it "whenever I wanted." I still have not had this photo sessionI also missed out on having engagement pictures due to their inability to accommodate us and was stuck paying for hair and makeup that I did not end up needing.? I have never received the digital files of my wedding photographs which I was entitled to as of [redacted] My wedding album and parent albums took months longer to arrive than was supposed to.? They were "unable" to accomodate my newborn photo session which I had been promised when signing the contract in January I ended up having to pay $1,to have a newborn photo shoot as I refused to miss out on having these photos taken as I had with our engagement pictures.This company has terrible customer serviceThey say they offer services but there is actually red tape that they do not explain when you sign up for themWhen you attempt to utilize the services promised, they make it close to impossible for you to schedule the services and/or cancel last minute.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
If for some reason we could not perform the services contracted for, we would certainly refund the clients moneySince they are opting not to use these services, there will be no refund issued?