I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below this business is not going by any lawsthey told me how much money was going to come out my account and it was not what they said it was never got any response on this matteruntil I called the company they set me up with they said my son was not added and I sat right there with him mr [redacted] and told him of all my drivers that was going to be on my policy I tried to call him on several attempts no response on his part I contacted a head insurance company on this matter they said there was no laws to cover me on this huge mistake this mr [redacted] had madeso guess what i'm the one has to pay the bill WOW NO HELP FROM NO BODY.WOW GREAT BUSINESS
I have been in contact with [redacted] As I discussed this situation with [redacted] the premium increased due to the fact I was not advised of Mr [redacted] son being a driver when I originally quoted the policyAfter I electronically sent the application to [redacted] , I discovered Mr [redacted] son was in the household and drove the vehiclesI obtained his information with the help of Mr[redacted] and added him as a driver as soon as possibleThis caused the premium to increase from the original quoteThe only address I had from Mr [redacted] was [redacted] ***.I was not aware of the PO BOXPer my conversations with [redacted] , they are not willing to reduce the premiumI have not control over their decision.Also, I would like for you to know that Mr [redacted] called me and cussed me out and threatened to physically harm meHe told me he was on disability and had nothing to do all day but to make my life miserable and that he would "Get ME" [redacted]
Comfort Xpress sincerely understands this customer's frustration and sympathizes with consumers in general when faced with the dilemma of warranty coverage. Comfort Xpress install the air conditioner our customer purchased in June of 2014. The unit serviced the home the summers of 2014...
and 2014, but in 2016 the TXV valve seized.The TXV was covered by the manufacturer's part warranty. Since the labor warranty had expired, Comfort Xpress quoted the customer the drier, materials, refrigerant and labor costs for the extimated four hour procedure.Upon review, this complaint does not appear to be directed at any of the services Comfort Xpress rendered, but about the quality, operating time span and warranty coverage of the manufactured product. The true source of dissatisfaction stems from the charges billed because the one year labor warranty had expired. Any service provider would go out of business paying to replace or repair a manufacturer's product for free and Comfort Xpress is no different. Even though we understand the frustration communicated in this complaint, we hope the customer will take the time to consider our position.Warranty - Trane, like most other HVAC manufacturers, has a base warranty and offers extended warranty options the customer can optionally purchase to cover repair labor for an extended period. The key words are OPTIONS and OPTIONALLY. Instead of including the labor/materials cost into the basic factory parts warranty and rolling the total into the purchase price (like a car manufacturer), Trane allows the customer to select how they wish to deal with labor coverage. A high percentage of consumers purchasing appliances decline the extended labor warranty based on the price tag or just decline because it is another expense. Accepting or declining an extended warranty option requires some consideration of the product purchase price, technology involved, expected life of the product and personal experience. The customer did not pursue the extended labor warranty option in this instance.Quality - The customer points out the lacking quality of his Trane product, but in their defense, this was an industry wide issue for like models manufactured in periods of 2014. A process change in parts supplied from an upstream supply chain source created the issue. Since the supplier was used by multiple HVAC manufacturers; the problem was not limited to Trane products. It was not a safety issue. If was not a defective part. The issue was a chemical reaction that created a build-up on the TXV once the equipment was installed and operating. A remedy to counter-act the chemical issue and avoid the build-up on the TXV was put in place, but in some cases, apparently not soon enough. The remedy can be applied to existing, older units in the field if deemed required. Maybe it
I have been in contact with [redacted]. As I discussed this situation with [redacted] the premium increased due to the fact I was not advised of Mr. [redacted] son being a driver when I originally quoted the policy. After I electronically sent the application to [redacted], I discovered Mr. [redacted] son...
was in the household and drove the vehicles. I obtained his information with the help of Mr.[redacted] and added him as a driver as soon as possible. This caused the premium to increase from the original quote. The only address I had from Mr. [redacted] was [redacted].I was not aware of the PO BOX. Per my conversations with [redacted], they are not willing to reduce the premium. I have not control over their decision.Also, I would like for you to know that Mr. [redacted] called me and cussed me out and threatened to physically harm me. He told me he was on disability and had nothing to do all day but to make my life miserable and that he would "Get ME". [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
this business is not going by any laws.. they told me how much money was going to come out my account and it was not what they said it was . never got any response on this matter.. until I called the company they set me up with they said my son was not added and i sat right there with him mr [redacted] and told him of all my drivers that was going to be on my policy I tried to call him on several attempts no response on his part . I contacted a head insurance company on this matter they said there was no laws to cover me on this huge mistake this mr [redacted] had made.. so guess what i'm the one has to pay the bill WOW NO HELP FROM NO BODY.WOW GREAT BUSINESS..
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below this business is not going by any lawsthey told me how much money was going to come out my account and it was not what they said it was never got any response on this matteruntil I called the company they set me up with they said my son was not added and I sat right there with him mr [redacted] and told him of all my drivers that was going to be on my policy I tried to call him on several attempts no response on his part I contacted a head insurance company on this matter they said there was no laws to cover me on this huge mistake this mr [redacted] had madeso guess what i'm the one has to pay the bill WOW NO HELP FROM NO BODY.WOW GREAT BUSINESS
I have been in contact with [redacted] As I discussed this situation with [redacted] the premium increased due to the fact I was not advised of Mr [redacted] son being a driver when I originally quoted the policyAfter I electronically sent the application to [redacted] , I discovered Mr [redacted] son was in the household and drove the vehiclesI obtained his information with the help of Mr[redacted] and added him as a driver as soon as possibleThis caused the premium to increase from the original quoteThe only address I had from Mr [redacted] was [redacted] ***.I was not aware of the PO BOXPer my conversations with [redacted] , they are not willing to reduce the premiumI have not control over their decision.Also, I would like for you to know that Mr [redacted] called me and cussed me out and threatened to physically harm meHe told me he was on disability and had nothing to do all day but to make my life miserable and that he would "Get ME" [redacted]
Comfort Xpress sincerely understands this customer's frustration and sympathizes with consumers in general when faced with the dilemma of warranty coverage. Comfort Xpress install the air conditioner our customer purchased in June of 2014. The unit serviced the home the summers of 2014...
and 2014, but in 2016 the TXV valve seized.The TXV was covered by the manufacturer's part warranty. Since the labor warranty had expired, Comfort Xpress quoted the customer the drier, materials, refrigerant and labor costs for the extimated four hour procedure.Upon review, this complaint does not appear to be directed at any of the services Comfort Xpress rendered, but about the quality, operating time span and warranty coverage of the manufactured product. The true source of dissatisfaction stems from the charges billed because the one year labor warranty had expired. Any service provider would go out of business paying to replace or repair a manufacturer's product for free and Comfort Xpress is no different. Even though we understand the frustration communicated in this complaint, we hope the customer will take the time to consider our position.Warranty - Trane, like most other HVAC manufacturers, has a base warranty and offers extended warranty options the customer can optionally purchase to cover repair labor for an extended period. The key words are OPTIONS and OPTIONALLY. Instead of including the labor/materials cost into the basic factory parts warranty and rolling the total into the purchase price (like a car manufacturer), Trane allows the customer to select how they wish to deal with labor coverage. A high percentage of consumers purchasing appliances decline the extended labor warranty based on the price tag or just decline because it is another expense. Accepting or declining an extended warranty option requires some consideration of the product purchase price, technology involved, expected life of the product and personal experience. The customer did not pursue the extended labor warranty option in this instance.Quality - The customer points out the lacking quality of his Trane product, but in their defense, this was an industry wide issue for like models manufactured in periods of 2014. A process change in parts supplied from an upstream supply chain source created the issue. Since the supplier was used by multiple HVAC manufacturers; the problem was not limited to Trane products. It was not a safety issue. If was not a defective part. The issue was a chemical reaction that created a build-up on the TXV once the equipment was installed and operating. A remedy to counter-act the chemical issue and avoid the build-up on the TXV was put in place, but in some cases, apparently not soon enough. The remedy can be applied to existing, older units in the field if deemed required. Maybe it
I have been in contact with [redacted]. As I discussed this situation with [redacted] the premium increased due to the fact I was not advised of Mr. [redacted] son being a driver when I originally quoted the policy. After I electronically sent the application to [redacted], I discovered Mr. [redacted] son...
was in the household and drove the vehicles. I obtained his information with the help of Mr.[redacted] and added him as a driver as soon as possible. This caused the premium to increase from the original quote. The only address I had from Mr. [redacted] was [redacted].I was not aware of the PO BOX. Per my conversations with [redacted], they are not willing to reduce the premium. I have not control over their decision.Also, I would like for you to know that Mr. [redacted] called me and cussed me out and threatened to physically harm me. He told me he was on disability and had nothing to do all day but to make my life miserable and that he would "Get ME". [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
this business is not going by any laws.. they told me how much money was going to come out my account and it was not what they said it was . never got any response on this matter.. until I called the company they set me up with they said my son was not added and i sat right there with him mr [redacted] and told him of all my drivers that was going to be on my policy I tried to call him on several attempts no response on his part . I contacted a head insurance company on this matter they said there was no laws to cover me on this huge mistake this mr [redacted] had made.. so guess what i'm the one has to pay the bill WOW NO HELP FROM NO BODY.WOW GREAT BUSINESS..