Physical Therapy 180 Degrees

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I will pay the $120, however, I had met my deductible by March 2015, as I had a MRI and CT scan--I will be sending the Revdex.com a copy of the exact date of deductible met And no statements where received in November Yes I did call and leave messages and when I had my visits in January, February and March I would request at the front desk that someone needs to contact me

On May 28, *** scheduled an appointment with our office for 6/2/*** was informed her insurance was out of network with our office and her insurance benefits reviewed*** was informed she would be financially responsible for her insurance deductible of $1,and the
deductible had not been met*** was scheduled for appointments
from 6/2/through 7/18/*** reports she made payments at each appointment when in fact she made three (3) payments for a total of $She reports she made several phone calls to our office in which not one was returnedI have researched our phone logs back to June and are not able to locate a message of a phone call from *** in *** was well aware of money owed to our companyOnce a claim is processed she will receive an explanation of benefit from her insurance company showing what was paid to our office and patient responsibilityIt is not uncommon for insurance companies to take several months to process claims, especially if the claims are hard copy mailed by USPS and if there is any complications, errors, etcMeanwhile, our system shows *** received her first statement from November for this episode of care and has received statements since*** began making payments January 12, as she began another episode of physical therapy in January *** again, was informed of her insurance benefits with an unpaid insurance deductible of$1,*** reported on 1/30/that she had met her insurance deductibleErin our billing specialist contacted Aetna on 4/22/and Aetna reported *** had only met $ 1,as of 3/25/*** was making payments toward her balance at each visit with episode of care ending 4/2/*** reports she was misled by our office regarding a "corrected statement" and found our office did not charge her for a 4/2/visitAttached* is a statement dated May 22, clearly showing the charge as patient dueThis charge was not misleading, forgotten, moved or added*** did contact our office on 6/30/and spoke with Pam and reports she was unhappy with our company's decision to add interest beginning August 1, to all unpaid account balancesThe majority of *** complaint was regarding a no show/late cancellation fee charged to her account from year's past, prior to *** was informed at that time her charges were paid in full and she was paying her balance prior to any interest applied*** NEVER reported or complained she was not pleased with our customer service, such as phone calls not being returned etc*** just expressed her unhappiness with upcoming interest charges and her no show/late cancellation fee of years past*** cancelled all remaining appointments and reported she would not return to our office because she was very unhappy with our decision to add interest chargesThere was no conversation of a past employee "not doing their job" or "trouble with software"That being said- the statements for the month of July were not mailed out due to an error caused by a software upgrade and this was acknowledged on the statement printed to all patients on August 28th (attached*) and no interest charges were addedErin our (billing specialist) did converse with *** regarding her account on 11/20/Erin reports *** wanted a printout of every payment made in *** wanted to compare it to the statements she was receiving and her own recordsThey went over payments received by PTand they matched what *** paid*** still reporting she was very upset that she never received a statement in 2014, then all of a sudden started receiving them in for dates of serviceErin voiced to her that she understood the frustration but she did receive an explanation of benefits from Aetna reflecting any amount she owedErin got information requested together 11/20/(Friday) p.mand mailed through USPS on 11/23/(Mon)Please let me summarize *** account*** completed payments of all money due on May 28, WITH NO INTEREST (again NO interest for 2014)*** continued payments for WITHOUT INTEREST till August (again months without interest.) *** accrued interest the months following: 1.) July: $ Aug: $2.) Sept: $3.) Oct: $4.) Nov: $This interest is a total of$ Physical Therapy charges are fair and reasonable, however we are willing to waive past interest charges only if* pays her account balance of $in full by December 23, If payment is not received by this date, all interest charges will apply and will accrue until this account is paid in fullAttached: *Patient Statements Respectfully, Physical Therapy
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]
I will pay the $120, however, I had met my deductible by March 2015, as I had a MRI and CT scan--I will be sending the Revdex.com a copy of the exact date of deductible met.  And no statements where received in November 2014.  Yes I did call and leave messages and when I had my visits in January, February and March I would request at the front desk that someone needs to contact me.