PhysicalAddress.com LLC

Client is unhappy because they were unaware of the United State Postal Service requirement even though we communicated that fact on our FAQ page and in several emails sent immediately after signing up Client is also unhappy that we were forced to returned to sender (per [redacted] [redacted] Requirements) any mail received on behalf of the client because they refused to complete required [redacted] form Client signed up on October 17, Client was unwilling to complete the required [redacted] *** form We clearly state, on our Frequently Asked Question (FAQ) page, that this form needs to be completed before we can process a client’s mail It is the first item on the FAQ page After the client finished the sign up process, our system automatically sent them an email with a pre-populated [redacted] form attached and details on how to complete itThat email also contains a verification code that is required to activate the accountWe know the client received and read this email because they used the verification code to activate the account a few minutes after they completed the sign up process on Oct We also sent a welcome email a few minutes later, and followed it up with a phone callThe welcome email reiterates the [redacted] form requirementIn this case, the welcome email was sent six minutes after the client signed up We reach out to the client multiple times requesting that they complete [redacted] form so that we can process any mail we receive on their behalf Client called and cancelled service on Friday November 3, We immediately refunded the client We have had a number of correspondences with the client The client has accused us of not making them aware of the [redacted] requirement until we received mail for them a few weeks after signing up This is simply not true It is the first item on our FAQ page, and we sent them two emails the day they signed up making them aware of this factWe know they read at least one of them because it contains the verification code to activate the accountThe client has also accused us of sending their mail to an address they did not authorizeWhat they are referring to, is us giving their mail back to the postal carriers and asking them to return the mail to sender because the client did not complete the required [redacted] form On the complaint, the client says the disputed amount is $ This amount is confusing given that the amount we charged the client on the day they signed up (Oct 17, 2017) was $We refunded the $on Nov — the day the canceled We are not sure what we could have done differentlyThe [redacted] requirement is posted on our FAQIf a client does not read the FAQ, we make them aware right after signing up with two emails and a phone callWe offer a 30-day money-back-guaranteeWe refunded the client immediately upon cancellingWe returned any mail received for the client per [redacted] requirementsThe client had received three items, per her request, on Nov we gave her the names of the three senders so she could contact the senders and have the mail redelivered to her chosen address If need be, we can provide supporting evidences for all of the above

Client is unhappy because they were unaware of the United State Postal Service requirement even though we communicated that fact on our FAQ page and in several emails sent immediately after signing up.  Client is also unhappy that we were forced to returned to sender (per [redacted]...

[redacted] Requirements) any mail received on behalf of the client because they refused to complete required [redacted] form.   Client signed up on October 17, 2017. Client was unwilling to complete the required [redacted] form.  We clearly state, on our Frequently Asked Question (FAQ) page, that this form needs to be completed before we can process a client’s mail.  It is the first item on the FAQ page.   After the client finished the sign up process, our system automatically sent them an email with a pre-populated [redacted] form attached and details on how to complete it. That email also contains a verification code that is required to activate the account. We know the client received and read this email because they used the verification code to activate the account a few minutes after they completed the sign up process on Oct 17. We also sent a welcome email a few minutes later, and followed it up with a phone call. The welcome email reiterates the [redacted] form requirement. In this case, the welcome email was sent six minutes after the client signed up.    We reach out to the client multiple times requesting that they complete [redacted] form so that we can process any mail we receive on their behalf.   Client called and cancelled service on Friday November 3, 2017.  We immediately refunded the client.   We have had a number of correspondences with the client.  The client has accused us of not making them aware of the [redacted] requirement until we received mail for them a few weeks after signing up.  This is simply not true.  It is the first item on our FAQ page, and we sent them two emails the day they signed up making them aware of this fact. We know they read at least one of them because it contains the verification code to activate the account. The client has also accused us of sending their mail to an address they did not authorize. What they are referring to, is us giving their mail back to the postal carriers and asking them to return the mail to sender because the client did not complete the required [redacted] form.   On the complaint, the client says the disputed amount is $7.00.  This amount is confusing given that the amount we charged the client on the day they signed up (Oct 17, 2017) was $28.98. We refunded the $28.98 on Nov 3 — the day the canceled.   We are not sure what we could have done differently. The [redacted] requirement is posted on our FAQ. If a client does not read the FAQ, we make them aware right after signing up with two emails and a phone call. We offer a 30-day money-back-guarantee. We refunded the client immediately upon cancelling. We returned any mail received for the client per [redacted] requirements. The client had received three items, per her request, on Nov 6 we gave her the names of the three senders so she could contact the senders and have the mail redelivered to her chosen address.   If need be, we can provide supporting evidences for all of the above.