Physician Billing Service

June 27, 2014
Dear [redacted]:This letter is in response to the complaint with ID# [redacted]. After reviewing the account, it was determined that the wrong insurance card was provided by the patient’s guarantor at the office visit. Consequently, we sent the claim to the insurance with...

the incorrect ID#. We did receive mail correspondence and a phone call from the guarantor; however, the correct ID# was never supplied to us. Therefore, it resulted in the account going to collections.We have recently obtained the correct ID#, and the claim is currently out to the insurance for processing. We have also contacted the collection agency to request a “hold” on the account and also to have them NOT submit this to the credit bureau.Thank you for your time.Sincerely,

Review: My daughter had a doctor's visit on 11/25/2013. We submitted her [redacted] insurance information. We kept getting bills from [redacted] for this, so I called [redacted] to resubmit the information TWICE in the past 6 months to resubmit to [redacted], and even spoke to [redacted]. Well, someone has dropped the BALL some where with either [redacted] in [redacted] PA or with [redacted]. Now [redacted] has sent THE BILL into collections INSTEAD OF TURNING IT INTO [redacted] - we WANT THIS BILL OUT OF COLLECTIONS!!! We are financially suffering and we HAVE INSURANCE COVERAGE FOR THIS AS I HAVE SPOKE TO [redacted] MANY TIMES ABOUT THIS!!!Desired Settlement: GET THIS $99.00 BILL OUT OF COLLECTIONS AND GET IT SUBMITTED TO [redacted] CORRECTLY!!!!! THIS IS COVERED BY [redacted]!!!!!!

Business

Response:

June 27, 2014Dear [redacted]:This letter is in response to the complaint with ID# [redacted]. After reviewing the account, it was determined that the wrong insurance card was provided by the patient’s guarantor at the office visit. Consequently, we sent the claim to the insurance with the incorrect ID#. We did receive mail correspondence and a phone call from the guarantor; however, the correct ID# was never supplied to us. Therefore, it resulted in the account going to collections.We have recently obtained the correct ID#, and the claim is currently out to the insurance for processing. We have also contacted the collection agency to request a “hold” on the account and also to have them NOT submit this to the credit bureau.Thank you for your time.Sincerely,

Review: I have a dr. bill from [redacted] that was turned over to [redacted], to be paid monthly.We have been making payments since December 3,2012, five payments were made and it was marked as paid off.[redacted] has been calling me about this bill, since [redacted] has turned me over to collections. Come to find out that the monies that were sent into [redacted] for this account have been applied to current accounts that are NOT in collections. Meantime it has been reported on my credit report. I have documentation of all monies sent in; 12/3sent $14.47,1/2 sent $20.00, 1/7 sent $39.99,2/28 sent $5.10 and 3/1 sent $55.27.Desired Settlement: I would like to have the monies that were sent in applied back to the bill in collections, mark as "paid" and it taken off of my credit report.

Business

Response:

Please see attached response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

At the time that this was turned over to a collection agency, it was already turned over to [redacted]. It was turned into [redacted] on Oct.10,2012 and again on Nov.6,2012. Payments were made Dec.3,2012 of $14.47, Jan.2,2013 of $20.00 and Jan.7,2013 of $39.99. It was applied to the CURRENT oldest balance because that is the only balance due at that time.The other bill date for the same account # was Nov.13,2012 and Feb. 15,2013. The insurance company accepted the Nov. 13th visit on Nov. 27th, so at the time the monies were being sent in it was the oldest current balance.The account was turned over to National Recovery and letter sent out to me on Dec. 4,2012.

I never made ANY promises to pay in June and July as they had stated. Other payments were made Feb.28,2013 of $ 5.10 and March 1, 2013 of $ 55.27. In January there was a problem with this account # [redacted] and I spoke with someone from [redacted] that is when I was told the balance as of Jan. 9, 2013 was $74.46. So if the monies from Dec and two payments in January were going to this account why was it all the sudden put on another account ? Like I said before, they are wrong for applying the monies to a newer account when I was paying on an older account. I would like for the $146.00 that has been sent in for account [redacted] applied to the oldest current invoice # [redacted] and taken off of the collection agency and credit report.

Regards,