Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I am the only person at PLS that can authorize refunds and I reaffirm that this was not authorized and will be handled internally. We would be happy to complete the processes that have been ordered and could provide a different PLS Consultant that may have a better personality fit. If the doctor is adamant in not pursuing the order I feel that an appropriate consideration would be for PLS to honor the cancellation/refund policy that the doctor agreed to upon ordering, and overlook the 5-day limitation. So we would return 40% of the processing fees.
We would very much like to look into this issue and respond with what may be holding this license up. There is no name or contact info in the complaint. Please advise.
Complaint: [redacted]
I am rejecting this response because: Nothing was done on their part. $1500 is a substantial amount of money for zero work.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The dates that they state that services were obtained are incorrect and do not reflect the difficulties with the services. I have emails to confirm that services were requested and paid in full on February 13, 2016 not February 17, 2016. I also had no follow up until February 23, 2016. I believe that they are not accurately reflecting the situation and have emails to prove otherwise.
Sincerely,
[redacted]
Her name is Lyndsi T[redacted]. She was my agent for processing my license in 3 states. Her phone number is ###-###-####. I was very angry and told her, is this the way you treat all your clients. Jenn H[redacted] is her supervisor.She offered me $750 to withdraw the complaint so the image of PLS is not tarnished.Thanks.Dr. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I am the only person at PLS that can authorize refunds and I reaffirm that this was not authorized and will be handled internally. We would be happy to complete the processes that have been ordered and could provide a different PLS Consultant that may have a better personality fit. If the doctor is adamant in not pursuing the order I feel that an appropriate consideration would be for PLS to honor the cancellation/refund policy that the doctor agreed to upon ordering, and overlook the 5-day limitation. So we would return 40% of the processing fees.
We would very much like to look into this issue and respond with what may be holding this license up. There is no name or contact info in the complaint. Please advise.
Complaint: [redacted]
I am rejecting this response because: Nothing was done on their part. $1500 is a substantial amount of money for zero work.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The dates that they state that services were obtained are incorrect and do not reflect the difficulties with the services. I have emails to confirm that services were requested and paid in full on February 13, 2016 not February 17, 2016. I also had no follow up until February 23, 2016. I believe that they are not accurately reflecting the situation and have emails to prove otherwise.
Sincerely,
[redacted]
Her name is Lyndsi T[redacted]. She was my agent for processing my license in 3 states. Her phone number is ###-###-####. I was very angry and told her, is this the way you treat all your clients. Jenn H[redacted] is her supervisor.She offered me $750 to withdraw the complaint so the image of PLS is not tarnished.Thanks.Dr. [redacted]