Returned willow curve 5-24-still no refund and no return phone call from physicians technology Item returned 5-24-order no.***, return authorization no [redacted] $refund due
I returned the Willow Curve within days per ***'s instructions at Willow CurveI received a RA # [redacted] .They claim they did not recv my pkg Willow CurveWhen I inquired about it, I was told that they were still doing refund from August My package was mailed on October 18,
I was told that refunds are processed within 7-daysI have tried for a month to get status on my refund and can't get through to a person I purchased a willow curve on 3/8/with a day trial period with full refund guaranteeI followed their instructions exactly, got a return authorization from Misty T [redacted] on 9/and was told "Refunds are generally processed within 7-business days of receipt and inspection of the Willow Curve." I have a receipt confirmation for 9/Since that time, I have called on numerous occasions to check on the refund and have only gotten through to voicemail, with no return calls receivedI paid $via PayPal and expect a full refund per the terms of the purchase agreement
Product mailed back within warranty time, have not received refund Purchased the Willow Curve on March 10, Kept and used this product for the month trial period and returned it on Sept 13, Followed all the procedures for return shipment In my opinion, this product is an overpriced heating pad Did not notice any improvement I have made repeated attempts to follow up on refund and as of 11/16/16, no success Have left messages for [redacted] and sales representatives and no one has returned my call even after leaving message that my next step was to file complaint with the Revdex.com When purchasing this product, I never had any difficulty reaching an actual person to talk to but when it involves resolving a refund issue, you only get a message to leave a message no matter what number you call Buyer Beware!
Have received no refund for the returned Willow Curve Willow Curve purchased 4/Paid $including shipping Debit card was charged Order # Received the product in a timely way Did not relieve any pain Returned product after receiving RA#sent by UPS The product was received on 6/2/as permUPS tracking Have not received refund minus shipping Have made many calls sometimes 2-per day No answer only voice messages Called sales and they answer but " we no nothing about refunds" is the responseCertified letter sent on 7/20/still no response!
Purchased their product (Willow Curve) with a specific money back guarantee if not satisfied returned within guarantee period Purchased 7/28/for $with day money back guarantee, their order number [redacted] got return auth no [redacted] , shipped back and it was delivered to them on 8/31/ have made multiple phone calls and sent e mails with no response.Messages are ignored
I returned the product and still have not received a refund I purchased a Willow Curve unit for $plus shipping, which had a month money back guarantee I followed the suggested treatment plan, but did not get any relief from the pain I contacted the company to inquire about returning the product, and was given another treatment plan The individual I spoke to advised me that if the new treatment plan did not work, I would receive a full refund as long as they received the return before October I returned the product and it was received by Physician's Technology on 9/26/ I was advised that the refund process would take 7-business days I tried contacting the company to check on the status of my refund and left several messages, but no one would return my call I was finally contacted by Ken F [redacted] after I sent a message via Facebook messenger advising that I would file a complaint with the Revdex.com and contact an attorney if no one contacted me Mr [redacted] assured m
I returned my Willow Curve ,after months trial, as directed with the required RMA number from the company Calls, e mails have not been honored Willow Curve purchased on 4-21- Order # ***, x Willow Curve Digital Samar Laser Complete (500000)=$ Shipping $Total $/Master Card Mailed by UPS [redacted] Mailed 10-20-( $20.05) Customer Service Rep: [redacted] ( [redacted] ) I have sent repeated e mails to [redacted] , called all numbers listed and given no satisfaction They have my Curve, my money with interest and I have zip I have all the paper work to support my position and all their claims Any numbers I call put me through the same loop and automated response OUCH
I sent back a device to this company exactly how they asked me to in order to get a refund they confirmed receipt, cannot get refund we ordered a willow curve device from this company on 12-16- we had it less than days (their trial period) and sent it back with a return receipt request we received comfirmation of receipt we did get them to answer the phone once where someone said they did receive it (and they sent us an email confirmation) and said they were processing the payment Now, we cannot get them to answer their phone, or even to respond by email Please help us to get our money back,
My refund for the Willow Curve has not been processed as of today, October 3, 2016, despite their having received the returned product on Sept Order number ***--Willow Curve--$via credit card I gave them two weeks before I called to check the status of my refund My calls were forwarded to accounting manager where I left messages During week three and four of waiting for refund now, I have called NUMEROUS times trying to get info re my refund status, leaving other messages with account manager, since the people who answer cannot give me any info except to say, "it usually takes seven to days, and I don't know what the hold up is." And "I see we received it on September 6th, but I do not see any amount of refund posted ." To date I have received NO return call from Ken in accounting despite leaving several messages these past two weeks
Return Authorization #given/money back guarantee/no refund and no response by phone or email We purchases a Willow Curve approximately April 11, Our packing slip with sales order # [redacted] says: Willow Curve Digital Smart Laser Complete - Willow Curve Car Adapter - [redacted] The address on this invoice is: Physicians Technology Inc [redacted] United States Phone: [redacted] email: [redacted] It was delivered and my husband tried to use it for his Rheumatoid Arthritis Once we decide we didn't think it would work for him, we went forward with the money back guarantee and contacted the companyI was in touch with [redacted] and she sent me an email on June 1, at 10:04am with a Return Authrization # and instructions for return Our return Authorization # " [redacted] " with shipping instructions we followed and address to ship to was: PHYSICIANS TECHNOLOGY LLC [redacted]
I purchased a Willow Curve from this company I saw it advertised online and thought it might be a good product for relief of a shoulder pain I had been experiencing for several months As the folks at Physicians Technology Incmaker of the Willow Curve advertise, if you use the product faithfully for months and decide it really was not helping your issue then just return it and a complete refund will be sent as long as you do it within the time frame on their advertisement I did that, sending the Willow Curve back to them by UPS in their own provided box After probably emails and countless phone calls, all unanswered, I still have not received any credit back on the credit card I purchased the product on Only once have I been able to reach a live person on their provided phone number and she gave me an extension to call that deals with the credit department Not once have they answered by messages left on their recorder or my emails sent to the address they provide Th
Returned willow curve on Sept 27 2016 for refund. Refund was never received and all correspondence has been ignored by the company. I ordered willow curve on 03-21-2016. Order # [redacted] Paid $599.00 Plus $20.00 S&H for a total of $619.00 paid with my visa card. When I was unsatisfied with the results, it was returned on 09-23-2016. They received it on 09-27-2016. My ra # is [redacted] which was given to me for the return. My phone calls and all correspondence with this business have been ignored. As of 06-15-2017 I have received no refund. I have sent 2 E mails to [redacted] at [redacted] in the accounting dept. asking for assistance to no avail.
Bought for relief of arthritis pain in hands Purchased "Willow Curve": 4/28/ Sales order: [redacted] Cost: $619.00(check) Requested Return Authorization: 11/9/ RA# [redacted] Returned: 11/10/from [redacted] at a cost of $ Return confirmation: 11/14/Via email from [redacted] ***, Client SpecialistPhone # [redacted] I wrote several letters inquiring about the status of my refundLetter #11/30/2016, Letter #1/31/2017, Letter #8/1/ I made several phone calls, one on Jan and again on Jan 13, others dates unknown My calls were never returnedI finally wrote the company outlining dates, emails and phone calls explaining my frustration and again requested my refund This letter(#3) was sent certified Mail To date I have not heard from the company or any representative
A refund for the product was requested and approved by the company, the product was then returned, but a refund was not provided This complaint is against Physician's Technology, LLC, EFront StMonroe, Michigan 48161, producers of the Willow Curve This is a therapeutic device which professes pain relief via an infrared heat system, and sells for $plus $s/h I purchased the device via credit card for $on 6/15/ The Willow Curve website advertises a money-back guarantee if positive results are not experienced The device did not prove effective, so I did request a refund I made contact with Deidre S***, a Client Sales Specialist, and requested refund approval She agreed and provided a return authorization code ( [redacted] ) along with shipping instructions to return the device to their SMonroe Stlocation The device was sent back in original condition and was confirmed delivered to the address on 9/12/ The e-mail sent to me by MsS*
Trying to reach company and they will not reply Purchased a Willow curve for months and returned for full credit as per TV advertisementPaid for by VISA card $Item returned by UPS 9-30-and was received by Physicians Technology Incon 10-5-and was signed for by employee named ToutenI have made many calls, along with emails with no reply Can you advised me on how to get refund? Donald [redacted]
I purchased a willow curve digital smart laser complete for $from physician's technology willow curveI was not getting any results from the
from the productI returned the product in original packagingI never got the money refunded that the company said would be returned in 7-business daysI made numerous calls to the company with no call backsI was given a rma number and told that they received it on September 9,and that they were working on the refund By December I still had not received any refund or calls back
I need a new battery and cannot reach them by phone *** or *** I get one ring and nothing else Are they still in business?
I have had their Willow Curve Smart Device for three years and have always been able to call them to order a replacement battery I have tried calling them for two days to order another battery but cannot get through on either one of the phone numbersHave they gone out of business?
The device cost $and I would hate not being able to use it any longer Please HELP!
I bought a product from this company and returned it during the trial period for a full refund as they promisedI have yet to receive a refund
On 4/21/I purchased a WillowCurve Digital Smart Laser CompleteOrder ***On 10/14/was returned via UPS Tracking ***To date I have made over phone calls to this company, sent several emails and sent two certified letters in July No one from this company has ever returned any of my phone messages or emailsI would like a full refund of $as promised
I have all my supporting documentation regarding tracking numbers, certified letters and original purchase receiptMy credit card company cannot help me as it's past the day time frame
I had submit a complaint initially through your website but I do not know how to get any updates on it Can you please help me? This is a significant sum of money I cannot afford to not have it returnedMy husband has serious medical issues and we need this money
RETURNED THE PRODUCT AS INSTRUCTED BY COMPANY
NEVER RECEIVED REFUND, AND CANNOT GET ANYONE TO RETURN MY CALLS OR EMAILSIT HAS BEEN MONTHS
RETURNED THE PRODUCT AS INSTRUCTED BY COMPANYDID NOT RECEIVE REFUND IN TIME QUOATEDCALLED FOUR DIFFERENT PHONE NUMBERS EVERY ONE HAD SAME MESSAGENO ONE EVER RETURNED MY CALLS OR EMAILSCALLED EVERY DAY FOR MONTHSORDERED WILLOW CURVE ON 4/19/RECEIVED ITUSED IT FOR MONTHS AND IT DID NOT HELPCALLED AND GOT RETURN AUTH #*** FROM ***MAILED IT BACK 9/7/PRIORITY MAIL DID NOT RECEIVE REFUND TRIED CALLING ONLY GOT A RECORDINGLEFT MY PHONE NUMNER TO CALL ME EVERYDAY FOR WEEKSNO ONE HAS YET TO RESPONDI PAID $FOR PRODUCT AND SHIPPING AND ANOTHER $TO RETURN ITNOW THEY HAVE THE PRODUCAT AND MY MONEY AND WILL NOT RESPOND TO ANY OF MY CALLS.ORDER # *** SHPPED 4/20/WILLOW CURVE DIGITAL SMART LASER COMPLETE
Returned willow curve 5-24-still no refund and no return phone call from physicians technology Item returned 5-24-order no.***, return authorization no [redacted] $refund due
I returned the Willow Curve within days per ***'s instructions at Willow CurveI received a RA # [redacted] .They claim they did not recv my pkg Willow CurveWhen I inquired about it, I was told that they were still doing refund from August My package was mailed on October 18,
I was told that refunds are processed within 7-daysI have tried for a month to get status on my refund and can't get through to a person I purchased a willow curve on 3/8/with a day trial period with full refund guaranteeI followed their instructions exactly, got a return authorization from Misty T [redacted] on 9/and was told "Refunds are generally processed within 7-business days of receipt and inspection of the Willow Curve." I have a receipt confirmation for 9/Since that time, I have called on numerous occasions to check on the refund and have only gotten through to voicemail, with no return calls receivedI paid $via PayPal and expect a full refund per the terms of the purchase agreement
Product mailed back within warranty time, have not received refund Purchased the Willow Curve on March 10, Kept and used this product for the month trial period and returned it on Sept 13, Followed all the procedures for return shipment In my opinion, this product is an overpriced heating pad Did not notice any improvement I have made repeated attempts to follow up on refund and as of 11/16/16, no success Have left messages for [redacted] and sales representatives and no one has returned my call even after leaving message that my next step was to file complaint with the Revdex.com When purchasing this product, I never had any difficulty reaching an actual person to talk to but when it involves resolving a refund issue, you only get a message to leave a message no matter what number you call Buyer Beware!
Have received no refund for the returned Willow Curve Willow Curve purchased 4/Paid $including shipping Debit card was charged Order # Received the product in a timely way Did not relieve any pain Returned product after receiving RA#sent by UPS The product was received on 6/2/as permUPS tracking Have not received refund minus shipping Have made many calls sometimes 2-per day No answer only voice messages Called sales and they answer but " we no nothing about refunds" is the responseCertified letter sent on 7/20/still no response!
Purchased their product (Willow Curve) with a specific money back guarantee if not satisfied returned within guarantee period Purchased 7/28/for $with day money back guarantee, their order number [redacted] got return auth no [redacted] , shipped back and it was delivered to them on 8/31/ have made multiple phone calls and sent e mails with no response.Messages are ignored
I returned the product and still have not received a refund I purchased a Willow Curve unit for $plus shipping, which had a month money back guarantee I followed the suggested treatment plan, but did not get any relief from the pain I contacted the company to inquire about returning the product, and was given another treatment plan The individual I spoke to advised me that if the new treatment plan did not work, I would receive a full refund as long as they received the return before October I returned the product and it was received by Physician's Technology on 9/26/ I was advised that the refund process would take 7-business days I tried contacting the company to check on the status of my refund and left several messages, but no one would return my call I was finally contacted by Ken F [redacted] after I sent a message via Facebook messenger advising that I would file a complaint with the Revdex.com and contact an attorney if no one contacted me Mr [redacted] assured m
I returned my Willow Curve ,after months trial, as directed with the required RMA number from the company Calls, e mails have not been honored Willow Curve purchased on 4-21- Order # ***, x Willow Curve Digital Samar Laser Complete (500000)=$ Shipping $Total $/Master Card Mailed by UPS [redacted] Mailed 10-20-( $20.05) Customer Service Rep: [redacted] ( [redacted] ) I have sent repeated e mails to [redacted] , called all numbers listed and given no satisfaction They have my Curve, my money with interest and I have zip I have all the paper work to support my position and all their claims Any numbers I call put me through the same loop and automated response OUCH
I sent back a device to this company exactly how they asked me to in order to get a refund they confirmed receipt, cannot get refund we ordered a willow curve device from this company on 12-16- we had it less than days (their trial period) and sent it back with a return receipt request we received comfirmation of receipt we did get them to answer the phone once where someone said they did receive it (and they sent us an email confirmation) and said they were processing the payment Now, we cannot get them to answer their phone, or even to respond by email Please help us to get our money back,
My refund for the Willow Curve has not been processed as of today, October 3, 2016, despite their having received the returned product on Sept Order number ***--Willow Curve--$via credit card I gave them two weeks before I called to check the status of my refund My calls were forwarded to accounting manager where I left messages During week three and four of waiting for refund now, I have called NUMEROUS times trying to get info re my refund status, leaving other messages with account manager, since the people who answer cannot give me any info except to say, "it usually takes seven to days, and I don't know what the hold up is." And "I see we received it on September 6th, but I do not see any amount of refund posted ." To date I have received NO return call from Ken in accounting despite leaving several messages these past two weeks
Return Authorization #given/money back guarantee/no refund and no response by phone or email We purchases a Willow Curve approximately April 11, Our packing slip with sales order # [redacted] says: Willow Curve Digital Smart Laser Complete - Willow Curve Car Adapter - [redacted] The address on this invoice is: Physicians Technology Inc [redacted] United States Phone: [redacted] email: [redacted] It was delivered and my husband tried to use it for his Rheumatoid Arthritis Once we decide we didn't think it would work for him, we went forward with the money back guarantee and contacted the companyI was in touch with [redacted] and she sent me an email on June 1, at 10:04am with a Return Authrization # and instructions for return Our return Authorization # " [redacted] " with shipping instructions we followed and address to ship to was: PHYSICIANS TECHNOLOGY LLC [redacted]
I purchased a Willow Curve from this company I saw it advertised online and thought it might be a good product for relief of a shoulder pain I had been experiencing for several months As the folks at Physicians Technology Incmaker of the Willow Curve advertise, if you use the product faithfully for months and decide it really was not helping your issue then just return it and a complete refund will be sent as long as you do it within the time frame on their advertisement I did that, sending the Willow Curve back to them by UPS in their own provided box After probably emails and countless phone calls, all unanswered, I still have not received any credit back on the credit card I purchased the product on Only once have I been able to reach a live person on their provided phone number and she gave me an extension to call that deals with the credit department Not once have they answered by messages left on their recorder or my emails sent to the address they provide Th
Returned willow curve on Sept 27 2016 for refund. Refund was never received and all correspondence has been ignored by the company. I ordered willow curve on 03-21-2016. Order # [redacted] Paid $599.00 Plus $20.00 S&H for a total of $619.00 paid with my visa card. When I was unsatisfied with the results, it was returned on 09-23-2016. They received it on 09-27-2016. My ra # is [redacted] which was given to me for the return. My phone calls and all correspondence with this business have been ignored. As of 06-15-2017 I have received no refund. I have sent 2 E mails to [redacted] at [redacted] in the accounting dept. asking for assistance to no avail.
Bought for relief of arthritis pain in hands Purchased "Willow Curve": 4/28/ Sales order: [redacted] Cost: $619.00(check) Requested Return Authorization: 11/9/ RA# [redacted] Returned: 11/10/from [redacted] at a cost of $ Return confirmation: 11/14/Via email from [redacted] ***, Client SpecialistPhone # [redacted] I wrote several letters inquiring about the status of my refundLetter #11/30/2016, Letter #1/31/2017, Letter #8/1/ I made several phone calls, one on Jan and again on Jan 13, others dates unknown My calls were never returnedI finally wrote the company outlining dates, emails and phone calls explaining my frustration and again requested my refund This letter(#3) was sent certified Mail To date I have not heard from the company or any representative
A refund for the product was requested and approved by the company, the product was then returned, but a refund was not provided This complaint is against Physician's Technology, LLC, EFront StMonroe, Michigan 48161, producers of the Willow Curve This is a therapeutic device which professes pain relief via an infrared heat system, and sells for $plus $s/h I purchased the device via credit card for $on 6/15/ The Willow Curve website advertises a money-back guarantee if positive results are not experienced The device did not prove effective, so I did request a refund I made contact with Deidre S***, a Client Sales Specialist, and requested refund approval She agreed and provided a return authorization code ( [redacted] ) along with shipping instructions to return the device to their SMonroe Stlocation The device was sent back in original condition and was confirmed delivered to the address on 9/12/ The e-mail sent to me by MsS*
Trying to reach company and they will not reply Purchased a Willow curve for months and returned for full credit as per TV advertisementPaid for by VISA card $Item returned by UPS 9-30-and was received by Physicians Technology Incon 10-5-and was signed for by employee named ToutenI have made many calls, along with emails with no reply Can you advised me on how to get refund? Donald [redacted]
I purchased a willow curve digital smart laser complete for $from physician's technology willow curveI was not getting any results from the
from the productI returned the product in original packagingI never got the money refunded that the company said would be returned in 7-business daysI made numerous calls to the company with no call backsI was given a rma number and told that they received it on September 9,and that they were working on the refund By December I still had not received any refund or calls back
I need a new battery and cannot reach them by phone *** or *** I get one ring and nothing else Are they still in business?
I have had their Willow Curve Smart Device for three years and have always been able to call them to order a replacement battery I have tried calling them for two days to order another battery but cannot get through on either one of the phone numbersHave they gone out of business?
The device cost $and I would hate not being able to use it any longer Please HELP!
I bought a product from this company and returned it during the trial period for a full refund as they promisedI have yet to receive a refund
On 4/21/I purchased a WillowCurve Digital Smart Laser CompleteOrder ***On 10/14/was returned via UPS Tracking ***To date I have made over phone calls to this company, sent several emails and sent two certified letters in July No one from this company has ever returned any of my phone messages or emailsI would like a full refund of $as promised
I have all my supporting documentation regarding tracking numbers, certified letters and original purchase receiptMy credit card company cannot help me as it's past the day time frame
I had submit a complaint initially through your website but I do not know how to get any updates on it Can you please help me? This is a significant sum of money I cannot afford to not have it returnedMy husband has serious medical issues and we need this money
RETURNED THE PRODUCT AS INSTRUCTED BY COMPANY
NEVER RECEIVED REFUND, AND CANNOT GET ANYONE TO RETURN MY CALLS OR EMAILSIT HAS BEEN MONTHS
RETURNED THE PRODUCT AS INSTRUCTED BY COMPANYDID NOT RECEIVE REFUND IN TIME QUOATEDCALLED FOUR DIFFERENT PHONE NUMBERS EVERY ONE HAD SAME MESSAGENO ONE EVER RETURNED MY CALLS OR EMAILSCALLED EVERY DAY FOR MONTHSORDERED WILLOW CURVE ON 4/19/RECEIVED ITUSED IT FOR MONTHS AND IT DID NOT HELPCALLED AND GOT RETURN AUTH #*** FROM ***MAILED IT BACK 9/7/PRIORITY MAIL DID NOT RECEIVE REFUND TRIED CALLING ONLY GOT A RECORDINGLEFT MY PHONE NUMNER TO CALL ME EVERYDAY FOR WEEKSNO ONE HAS YET TO RESPONDI PAID $FOR PRODUCT AND SHIPPING AND ANOTHER $TO RETURN ITNOW THEY HAVE THE PRODUCAT AND MY MONEY AND WILL NOT RESPOND TO ANY OF MY CALLS.ORDER # *** SHPPED 4/20/WILLOW CURVE DIGITAL SMART LASER COMPLETE