[redacted] was my anesthesiologist during my laminectomy (lumbar spine surgery) in 2013. He was a JERK. He was rude to me the whole time and completely not comforting, which, to me, is your primary job as someone who is sedating/prepping you for surgery. Because I had prior surgeries for the same issue, he expected me to not be anxious and basically insulted me for being nervous when he and the nurses tried and failed 10 times to find a good vein. Not only was I full of holes, but I was made to feel like it was MY fault. He also didn't help matters by telling me it's a common experience to wake up too soon which was a source of anxiety for me in the first place. I ended up going into the OR crying because he made me more nervous with his crappy attitude. NOT okay. He had to gas me and then try to find a vein after I was out. Horrible experience.
Also, the billing office at ANEX has some terrible policies. I didn't have insurance at the time of my surgery because no insurance would take me due to pre-existing conditions (before obamacare went into effect). I explained my situation and was making monthly payments towards my balance, as much as I could afford. Most offices won't send you to collections if you are making payments, period. But this one requires you to pay off the entire balance within one year... no matter how insanely high the bill is. I got a nasty letter telling me my account was delinquent when I had been paying them $50/month (which is the most I can afford with my 10 or 11 other outstanding huge bills from this surgery). When I called them about the delinquency notice, they informed me they will send me to collections unless I pay them at least $150 a month. It's a BS policy and poor customer service to give people no options.
Originally, when I was approved for a community care discount at the hospital, they told me to send the approval to ANEX so they could discount my bill with them accordingly. The hospital knocked 55% off my bill... ANEX said they'd take a measly $200 off my bill if I paid it all off in 6 months... which I couldn't afford to do anyway. Seriously. This company does not care about people, only money. If you are having surgery and find out the anesthesiologist is through ANEX, ask for someone (ANYONE) else. They are the worst medical facility I have ever dealt with, hands down.
[redacted] was my anesthesiologist during my laminectomy (lumbar spine surgery) in 2013. He was a JERK. He was rude to me the whole time and completely not comforting, which, to me, is your primary job as someone who is sedating/prepping you for surgery. Because I had prior surgeries for the same issue, he expected me to not be anxious and basically insulted me for being nervous when he and the nurses tried and failed 10 times to find a good vein. Not only was I full of holes, but I was made to feel like it was MY fault. He also didn't help matters by telling me it's a common experience to wake up too soon which was a source of anxiety for me in the first place. I ended up going into the OR crying because he made me more nervous with his crappy attitude. NOT okay. He had to gas me and then try to find a vein after I was out. Horrible experience.
Also, the billing office at ANEX has some terrible policies. I didn't have insurance at the time of my surgery because no insurance would take me due to pre-existing conditions (before obamacare went into effect). I explained my situation and was making monthly payments towards my balance, as much as I could afford. Most offices won't send you to collections if you are making payments, period. But this one requires you to pay off the entire balance within one year... no matter how insanely high the bill is. I got a nasty letter telling me my account was delinquent when I had been paying them $50/month (which is the most I can afford with my 10 or 11 other outstanding huge bills from this surgery). When I called them about the delinquency notice, they informed me they will send me to collections unless I pay them at least $150 a month. It's a BS policy and poor customer service to give people no options.
Originally, when I was approved for a community care discount at the hospital, they told me to send the approval to ANEX so they could discount my bill with them accordingly. The hospital knocked 55% off my bill... ANEX said they'd take a measly $200 off my bill if I paid it all off in 6 months... which I couldn't afford to do anyway. Seriously. This company does not care about people, only money. If you are having surgery and find out the anesthesiologist is through ANEX, ask for someone (ANYONE) else. They are the worst medical facility I have ever dealt with, hands down.