Physicians Auto Group

Thanks for letting us know about your recent auto purchaseWe are very sorry for the issues that this used car hadWe try to do our best to make sure every customer is satisfied with their auto purchasePlease call me direct at ###-###-#### and I will personally try to work this out with youI have uploaded a copy of the warranty that was on the car for days, the warranty only covers the parts listed and would not have covered the ignition or radiatorWe did send our mobile mechanic out to fix a problem at no cost to you and a check for dollars to help cover the repairWe look forward to speaking with you resolving this issueEnjoy the holiday season, we wish you the best in the new year

Thanks for letting us know about your recent auto purchaseWe are very sorry for the issues that this used car hadWe try to do our best to make sure every customer is satisfied with their auto purchasePlease call me direct at ###-###-#### and I will personally try to work this out with you I have uploaded a copy of the warranty that was on the car for days, the warranty only covers the parts listed and would not have covered the ignition or radiatorWe did send our mobile mechanic out to fix a problem at no cost to you and a check for dollars to help cover the repairWe look forward to speaking with you resolving this issueEnjoy the holiday season, we wish you the best in the new year

The owner still has not made good on the warrantyAll they want to do is argue with me and show me documents that I never signed or saw beforeThey are the stereotypical unscrupulous used car salesmen Thanks! ***

Physicians Auto Group Values our customers and takes very seriously complaints from customersWe’re very sorry to hear the customer is having issues with the car she purchased Physicians Auto Group provided the customer, at no additional charge, a Limited Warranty in writing that covered the Engine, Transmission and Drivetrain of this 131k mile Saturn Outlook Physicians Auto Group has gladly paid for any issues brought to our attention within the warranty period for the covered components The customer was informed in writing and verbally that this warranty was not “all inclusive” the customer said she understood and signed the warranty documentation Customer also brought to our attention worn, not broken, suspension components As these were not covered components, Dealer, having no obligation to provide for these improvements, and strictly out of Goodwill, offered to pay for half of the bushings Customer declined Customer Also opted to purchase an extended Service ContractOf Service contract options presented covering different levels of components, Customer chose a Middle level service contract to cover some, but not all major repairs Dealer has gone above and beyond the terms of the contract to help this customer Customer has since Notified the Dealer in writing that she does not want Dealers response, she simply wants to file complaints, which is confirmed by Customer Disputed amount of $ Physicians Auto Group has made Multiple goodwill appeasements to no avail

My name is *** *** & I filed a complaint against Physicians Auto Group on September 19, My claim ID is ***.The owner reached out to us after he received our complaintAfter talking with us & our mechanic, they decided to pay for half of the billWe dropped off the brake pads
& picked up our check this weekThanks for making this right with us John!*** ***

they are offering no solution. It was stated that "she just wants to complain". No I want my issues heard and taken care of, but it is apparent that this company just wants to sell cars and not stand behind their product or service of selling reliable cars. I purchased a car from Physicians auto group that is about to break down if I don't put at least $1000 auto work. As I stated to the company. They will never receive my business again and it was a mistake ever doing business with them.

Thanks for letting us know about your recent auto purchase. We are very sorry for the issues that this used car had. We try to do our best to make sure every customer is satisfied with their auto purchase. Please call me direct at ###-###-#### and I will personally try to work this out with you. I...

have uploaded a copy of the warranty that was on the car for 90 days, the warranty only covers the parts listed and would not have covered the ignition or radiator. We did send our mobile mechanic out to fix a problem at no cost to you and a check for 250 dollars to help cover the repair. We look forward to speaking with you resolving this issue. Enjoy the holiday season, we wish you the best in the new year.

I have purchased now 4 vehicles through Physicians Auto Group. Mark was very knowledgeable and made this experience very easy. By far the best out of any dealer period. Not only did he know there product but took the time to make sure I was comfortable with my purchase, so I was able to get what I wanted and saved a ton of money ... THANK YOU!

The owner still has not made good on the warranty. All they want to do is argue with me and show me documents that I never signed or saw before. They are the stereotypical unscrupulous used car salesmen.  Thanks! [redacted]

Physicians Auto
Group Values our customers and takes very seriously complaints from customers. We’re
very sorry to hear the customer is having issues with the car she purchased.  Physicians Auto Group provided the customer, at
no additional charge, a Limited Warranty in writing that covered...

the Engine,
Transmission and Drivetrain of this 131k mile Saturn Outlook.  Physicians Auto Group has gladly paid for any
issues brought to our attention within the warranty period for the covered
components.  The customer was informed in
writing and verbally that this warranty was not “all inclusive” the customer
said she understood and signed the warranty documentation.  Customer also brought to our attention worn,
not broken, suspension components.  As
these were not covered components, Dealer, having no obligation to provide for
these improvements,  and strictly out of
Goodwill, offered to pay for half of the bushings.  Customer declined.  Customer Also opted to purchase an extended Service
Contract. Of 3 Service contract options presented covering different levels of
components, Customer chose a Middle level service contract to cover some, but
not all major repairs.  Dealer has gone
above and beyond the terms of the contract to help this customer.  Customer has since Notified the Dealer in
writing that she does not want Dealers response, she simply wants to file
complaints, which is confirmed by Customer Disputed amount of $0.00.  Physicians Auto Group has made Multiple
goodwill appeasements to
no avail.

Thanks for letting us know about your recent auto purchase. We are very sorry for the issues that this used car had. We try to do our best to make sure every customer is satisfied with their auto purchase. Please call me direct at ###-###-#### and I will personally try to work this out with you....

I have uploaded a copy of the warranty that was on the car for 90 days, the warranty only covers the parts listed and would not have covered the ignition or radiator. We did send our mobile mechanic out to fix a problem at no cost to you and a check for 250 dollars to help cover the repair. We look forward to speaking with you resolving this issue. Enjoy the holiday season, we wish you the best in the new year.