Physiotherapy Associates

Review: My doctor referred me to Physiotherapy in 2012, and I scheduled a series of physical therapy sessions with them. When I scheduled my appointments, I provided my health insurance information. Because I was covered through [redacted], I was only responsible for the copayment of $30 per visit. I paid my copay I each time before I left their office. After my physical therapy sessions were complete, I moved on and never had any business with Physiotheraphy again.

And then in October, 2013, I received a bill from Physiotherapy for $304. I called to find out why I received the bill. I spoke to a representative named [redacted], who explained that there was an accounting error. She said I don't owe $304, instead I only owe one missing copay of $30.

Then I had to contact my old bank, pay a $5 to have them access their records of an old bank account I had since closed, and fax me the old bank statement. On that statement it clearly shows I paid Physiotherapy $30 on the date in question. I forwarded this document to [redacted]. She said she would correct her records.

In January, Physiotherapy mailed me another bill. Then they left me a robo-call on my voicemail. I emailed [redacted] to ask them to stop, and she said she would refer the matter to her supervisor. Since that time, I have continued to receive phonecalls and more bills in the mail. It seems that nothing I do can make them fix their broken accounting system.

I am extremely concerned that this company may refer me to collections or try to damage my credit report.Desired Settlement: I want Physiotherapy to adjust their billing system to show that my account is completely paid in full. And I want them never to contact me ever again, whether by mail, phone, or email.

This company's office in West Chester, OH misled me on their capability to treat my condition. After 6 weeks,of treatments, I was told by the therapist he was not trained to treat me. His own records states ( but he did not ) that he referred me the a Physical Therapist Specialist, which I was led to believe he was. When I complained to the companies headquarters in PA, I was threatened by their legal department to have no further contact with them or the local office where I received treatment.

Review: When enlisted physical therapy help, I went to physiotherapy associates. I talked with the main therapist about the cost per session for care. I indicated I could not pay the preset price and would therefore, not be coming back. I had not yet met my deductible of $2,500. The therapist said we could work out a deal for $25 per session and I could come twice a week – which is the max I could afford. Each week, I paid my balance and asked if there would be any balance. Both the therapist and office manager assured me I would not have any further balance as a result of our deal. I transferred therapy locations and informed them about the payment arrangements I made at the prior location. They said they would honor the agreement. I paid my bills and completed therapy. I made sure before I left I had a zero account balance. However, several weeks later, I got bills in the mail for an unpaid balance. In trying to tell the billing department of my arrangement, they would not hear of it, saying they did not accept these kinds of agreements. The billing department refused to contact the local branches to find out the details, only quoting me – again and again – what they had in their computers. The unprofessional and rude way my billing has been handled has ruined what good experience I might have had going to PT. The billing department is rude. I have been hung up on and called a liar. I am being billed for services that were not in my agreement and no one is willing to help remedy the matter. I have called 11 times with no results. Instead, I have been patronized, demeaned and ignored.Desired Settlement: It would be nice to get an apology. It would also be nice if the business would honor the agreement made by the individual therapists.

Business

Response:

April 14, 2014

Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, DC)1411 K St. NW, 10th Floor Washington, DC 20005-3404

Re: Revdex.com Case ID [redacted])

We are in receipt of the complaint filed with the Revdex.com by **. [redacted] about receiving bills for the services received.

I have reviewed the documentation that was signed at the initial visit which confirms that the patient signed paperwork that indicates that her insurance had a large deductible. Per **. [redacted], she alleges that she and the therapist “worked out a deal” for $25 per visit to be payment in full. Per a full account review, **. [redacted] actually paid $50 per visit, and all charges were submitted to her insurance company.

What appears to have happened is that both offices collected a $50 Good Faith Estimate from the patient, billed the insurance, and at this time **. [redacted] is being billed for the difference remaining after insurance processed her claims.

**. [redacted] signed a Patient Payment agreement which indicates: I will be responsible for payment for services. I understand that my good faith payment may not be inclusive of all payments for which I am responsible for and I may be billed for any remaining balance.”

At this time we feel the $216.00 balance owed by **. [redacted] is a true and legitimate balance. This balance is currently with our Collections Agency due to the age of the balance.

Sincerely,

Customer Service Supervisor

Physiotherapy Associates

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

---------- Forwarded message ----------

From: <[redacted]>

Date: Mon, Apr 21, 2014 at 11:03 AM

Subject: Complaint ID: [redacted]

To: [redacted]

Hello,

Thanks for your call. I attached my response to "Reject Business Response." I was not able to respond via the web site, as it would not let me type in the text box.

Thank you!

Review: The balance of $93.31 final statement for patient responsibility from Physiotherapy Corp is not correct. I have attached copies of all receipts paid out of pocket and insurance EOBs stating amount owed by patient, a copy of the PC statement, and spreadsheets for 2012 and 2013 therapy sessions. We find the balance owed should be $85.49. In addition, my insurance company, [redacted], was not billed until 7-2013 for the 2-6-2013 therapy session. Several attempts have been made to resolve the billing issue with the company but the representatives were not helpful at all.

Total amount paid out of pocket by patient in 2012: $729.00

Total amount of patient responsibility for 2012: $784.11

2012 Balance of $55.11

Total amount paid out of pocket by patient in 2013: $465.00

Total amount of patient responsibility for 2013: $495.38

2013 Balance of $30.38.

Total amount owed by patient: $85.49Desired Settlement: Adjust balance owed on final statement.

Consumer

Response:

Revdex.com of Metro DC and Eastern PA3:34 PM (19 hours ago)to me---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, Aug 7, 2013 at 3:32 PM

Subject: Revdex.com Complaint ID [redacted] re Physiotherapy - [redacted]

To: [email protected]

Please find the attached documents for complaint ID [redacted]. Thank you,

[redacted] Dispute Resolution Director Tel: ###-###-####Fax: ###-###-####Email: [redacted] upstatesc.Revdex.com.org Start With Trust Revdex.com Upstate [redacted]

Consumer

Response:

Revdex.com of Metro DC and Eastern PA3:34 PM (19 hours ago)to me---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, Aug 7, 2013 at 3:32 PM

Subject: Revdex.com Complaint ID [redacted] re Physiotherapy - [redacted]

To: [email protected]

Please find the attached documents for complaint ID [redacted]. Thank you,

[redacted] Dispute Resolution Director Tel: ###-###-####Fax: ###-###-####Email: [redacted] upstatesc.Revdex.com.org Start With Trust Revdex.com Upstate SC[redacted]

Business

Response:

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