Piaggio Group Americas Inc.

Dear Revdex.com,We contacted the dealer and the customer and offered to replace the motor of the scooter This was accepted by the customer The customer picked up his scooter 11/*/and we followed up with him on 11/**/to makes sure that this case was closed If you have
any further questions or concerns please do not hesitate to contact us. Best, Erik L***Director, Technical Services

At this time, I have been contacted
directly by Piaggio Group Americas Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Piaggio Group Americas Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer
the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Piaggio Group Americas Inc. regarding complaint ID [redacted], however my complaint has NOT been...

resolved because:
The company made a decision to not refund my purchase price based on incomplete and inaccurate information from their dealership.   Also,  no one has ever called to discuss the issues with me as I requested several times, which is completely unacceptable.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Piaggio Group Americas Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The company made a decision to not refund my purchase price based on incomplete and inaccurate information from their dealership....

  Also,  no one has ever called to discuss the issues with me as I requested several times, which is completely unacceptable.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Piaggio Group Americas Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Dear Revdex.com,
We contacted the dealer and the customer and offered to replace the motor of the scooter.  This was accepted by the customer.  The customer picked up his scooter 11/*/15 and we followed up with him on 11/**/15 to makes sure that this case was closed....

  
If you have any further questions or concerns please do not hesitate to contact us.
 
Best,
 
Erik L[redacted]
Director, Technical Services

I ordered a brake caliper for my scooter at my nearest dealer 130 miles from me was told at least for days to get it.now one week later the girl called to check on it and was told it was in stock but they did not know when they would ship it.we have owned five of their scooters and this Aprilia 200 I so love to ride. This is the second time I have waited outrageous time to get parts. My wife is upset we can't ride together she rides alone now. I am missing veteran benefit rides

Review: I purchased a 2012 [redacted] Tuno V4R motorcycle on 1/**/13 from [redacted]. Address info: [redacted]. The bike immediately had a leaking spark plug "O" ring gasket upon delivery to me in [redacted], Idaho. The selling dealer was contacted and informed of problem. Cost for me to ship the bike to and from [redacted] for a $6 "O" ring was close to $1200 to ship to and from [redacted]. I could be expected to be without my bike for over a month. I purchased the machine to ride and have a limited riding season where I live and the machine had less than 300 miles. I paid a local dealer $300 to repair and the selling dealer refused to reimburse me for this expense insisted I bring back to their dealer ship.

10/2013 bike developed fueling issues and I made several phone calls and emails to [redacted] USA customer service contact number listed on their website ###-###-#### and nobody ever answered when called. All you got was voicemail and I left several messages requesting assistance with this issue on my bike. It has close to 7500 miles on it and is still under warranty. After no reply or response from [redacted] customer support I contacted the closest dealership to my location for assistance. [redacted]. ###-###-#### and talked with the service manager about the issues with the bike. He stated they were and authorized [redacted] Dealership and sold [redacted] Motorcycles. They did not have a mechanic trained to work on this bike and needed to purchase computer equipment to provide service and support on these machines sometime in November. He stated he could not provide warranty assistance on this machine. I again contacted [redacted] customer support via email and phone about this issue that the closest dealer sold the product but would not provide warrant assistance. Again no calls or reply back.

I contacted the next closest dealer located in [redacted], Washington. [redacted] for assistance. Address info: 7[redacted] ###-###-####. [redacted] was not happy the [redacted] refused to honor the warranty support but agreed to look at the machine. I hauled the bike to the dealership and dropped off on 10/**/13. [redacted] pulled up the info on the bike and found a safety recall defect that was not reported to me as a owner that was supposed to be repaired by the dealer before the machine could be sold. It was a defect on the cooling manifold on the bike. I called the dealer on 10/**/13 to determine status of the bike. [redacted] said they just got in the parts for the cooling manifold today but had not been able to troubleshoot the bike as it was not safe for them to test ride the machine until this defect was repaired. Once the cooling manifold safety defect was repaired they would troubleshoot the problems with the bike and get back to me. It cost me $360 to purchase a loading ramp and fuel to drive to and from [redacted] from [redacted].Desired Settlement: I am very upset that I have been riding a machine for 7000 miles since purchase with a know safety defect that the dealer was supposed to repair before the machine could be sold. I request that they purchase the machine back at full purchase price and keep the machine. The poor safety and warranty support by the selling dealer put my life and safety in danger every time I rode the machine plus endangering other motorists on the road as well.

Open to other settlement offers if they refuse this offer.

Consumer

Response:

At this time, I have not been contacted by Piaggio Group Americas Inc. regarding complaint ID [redacted].

Sincerely,

Review: In June of 2012 I purchased a new Moto Guzzi V7 Classic motorcycle supplied by Piaggio Group Americas (Piaggio is the parent company of Moto Guzzi)

Motorcycles are my primary means of transportation. I have owned 25 motorcycles and 7 of them have been Moto Guzzis.

The bike was running poorly from the day I bought it, so on June **, 2012 I wrote [redacted] to complain, and took the bike ot my local dealer, [redacted] in Richmond British Columbia for diagnosis.

The technician said everything was within factory specifications, but this was proved inaccurate when the dealer got a new technician in January 2013, who verified two air leaks in the intake system and one oil leak. The vehicle still had less than 5000 km on it (3000 miles).

In August 2013 the bike started to develop intermittent starting problems, which left me stranded in parking lots or gas stations 4 times.

I took the bike back to the local dealer, and on September **, 2013 I again wrote to [redacted] to complain about the new issue.

The dealer could not diagnose the problem and as it had not recurred I took the bike home.

On April **, 2014 the starting problem occurred again, so again I called the local dealer and on April **, 2014 I again emailed [redacted].

So far, even thought the bike is still under warrantee, I have paid for all the diagnosis and all the transportation costs to get the bike home or too the dealer when it wouldn't start.

With less than 10,000 km on the bike, it has been on the road less than 240 hours.

It has been disabled waiting for the dealer to have time to look at it (or waiting to be picked up in some parking lot somewhere) for at least 150 hours.

It has been in the dealer waiting for service or parts for over 300 hours.

Even though I have contacted [redacted] 3 times, I have received no response.Desired Settlement: I wish to have the bike either fixed or replaced by [redacted] in Richmond British Columbia, or my money refunded.

This should be paid for by Piaggio Group America, as it is their product that is faulty.

I also want an apology from Piaggio Group Americas for their complete lack of response to the problem and my emails.

Consumer

Response:

At this time, I have not been contacted by Piaggio Group Americas Inc. regarding complaint ID [redacted].

Sincerely,

Review: Vehicle was purchased new in September 2015 and experienced numerous problems IMMEDIATELY after purchase. Problems exist, one of them a safety issue, and Piaggio Group declines to fix them. The company chooses to treat me as a villian when I am only asking for what I paid for, which is a lot of money.Desired Settlement: I would like a full refund of purchase price, OR exchange for another motorcycle of the exact same model/year...etc with an extended warranty since I have no faith in their products any longer. I would also like to be treated like someone who just spend 17,000 on a defective, poorly designed and assembled product.

Consumer

Response:

At this time, I have been contacted directly by Piaggio Group Americas Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The company made a decision to not refund my purchase price based on incomplete and inaccurate information from their dealership. Also, no one has ever called to discuss the issues with me as I requested several times, which is completely unacceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The Vespa has 700 miles on it when it began making noises. I had it towed to a dealer to have it repaired. It has been a month of repairs and rerepairs, and they have still not resolved the problem. I have lost confidence in this scooter, and believe, by the low miles and the complexity of the repairs, that this particular scooter is a lemon.Desired Settlement: I believe this scooter should be replaced with a new scooter, and compensation for lost time would consist of an extended warranty and roadside service.

Business

Response:

Dear Revdex.com,We contacted the dealer and the customer and offered to replace the motor of the scooter. This was accepted by the customer. The customer picked up his scooter 11/*/15 and we followed up with him on 11/**/15 to makes sure that this case was closed. If you have any further questions or concerns please do not hesitate to contact us. Best, Erik L[redacted]Director, Technical Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,