Piazza Honda of Philadelphia

An insurance claim was promptly opened with our insurance company after the accident involving *** ***’s vehicle The dealership also provided alternative transportation immediately after the accident occurred At this point our insurance company has agreed to pay a total loss claim
for Honda *** *** *** also purchased GAP insurance coverage at the time that he purchased his vehicleA claim has been submitted to the GAP insurance company that will cover the difference between the total loss payout from our insurance company and the amount actually owed to the lenderWhile we sincerely regret this unfortunate incident, we believe that at this point the customer has, in fact, been made “whole” as stated in his complaint to your agency. Sincerely, Ross P***General ManagerPiazza Honda of PhiladelphiaEssington Avenue, Philadelphia, PA 19153Ph: ###-###-####Fx: ###-###-####***@piazzahonda.comwww.piazzahondaofphiladelphia.com

--------- Forwarded message ----------From: Ross P[redacted]<[redacted]>Date: Tue, Aug 25, 2015 at 11:24 AMSubject: Complaint ID [redacted]To: [redacted]Cc: [redacted]Dear Ms. [redacted], I am writing this email in response to a recent complaint sent to you by one...

of our customers, [redacted]. In March of this year a 2001 Honda [redacted] with over 159000 miles was towed to our dealership after a mechanical breakdown. The vehicle was owned by Mrs. [redacted] but was driven locally by her son. After diagnosis it was determined that the vehicle required extensive and costly engine repairs. Mrs. Was provided with that information and subsequently made a decision to purchase a pre-owned vehicle. She ultimately chose a 2006 [redacted] that fit into her price parameters. The purchase was completed on March 7th 2015. The vehicle was sold with a 90 day warranty included and the customer decided to purchase additional 3 year or 36000 mile “Power Train” coverage through Zurich. Unfortunately her son experienced a mechanical breakdown on Friday July 24th 2015 and the vehicle was towed to a [redacted] Dealership close to where the breakdown occurred. When Mrs. [redacted]’s son contacted her salesperson Tony Y[redacted] he never stated or insinuated that it was “Sorry Charlie”. Tony indicated to her son that he wanted to help as much as he could but didn’t have enough information at that time. After researching the original purchase Tony contacted Mrs. [redacted]’s son and told him that he have to wait for an accurate diagnosis to determine if the power train coverage purchased with the vehicle would cover the necessary repairs.  The [redacted] hadn’t even been diagnosed at that point and there was no way to know if the Power Train coverage would cover the breakdown. Tony notified me on Monday July 27th 2015 about the subsequent written complaint that we had received and at that point I called Mrs. [redacted] to address the issue. When I spoke to Mrs. [redacted] on Monday morning there was still no diagnosis completed at the [redacted] Dealership. We agreed to talk later after a diagnosis was completed. Mrs. [redacted] contacted me and let me know that the [redacted] needed an alternator that was not covered by the power train coverage. Even though the dealership’s 90 day warranty had expired a month prior I offered to cover 50% of the cost of the alternator as a gesture of goodwill. Mrs. [redacted] indicated to me that this was an acceptable resolution.  I requested a final invoice from the [redacted] Dealership which the customer emailed to me. A check in the amount of $293.22 was sent to the customer.  I’m certainly not happy when one of our customers experiences a breakdown but we try our best to help when we can.   Sincerely,    Ross P[redacted]General ManagerPiazza Honda of Philadelphia[redacted], Philadelphia, PA 19153Ph: ###-###-####Fx: ###-###-####[redacted]www.piazzahondaofphiladelphia.c...⇄

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have not been made "whole" because the total loss of my 2014 [redacted] resulted in loosing the $1250 down payment that I put down on that car just 7 months before Piazza Honda totaled my car. The fact is that I brought my car in for a routine oil change on January 17, 2015, and my car was wrecked because of Piazza Honda of Philadelphia's negligence. I feel that from the start of this issue, Piazza Honda of Philadelphia has done the absolute minimum to make me whole. They offered me only options that would cost me money for their mistake. Also, I needed to put a down payment on another car, also which I had to pay as a result of their negligence.  In less than a year from purchasing my new Honda and putting $1250 down on that car, I had buy a new car and put a down payment on it. When you bring your Honda into a Honda dealership for maintenance, one would never expect their car to be wrecked. This shows that Piazza Honda does not seem to care about their customers. They carelessly mishandled my car, wrecked it, then proceed to do the minimum to make the situation right.
Regards,
[redacted]

--------- Forwarded message ----------
sans-serif;">From: Ross P[redacted]<[redacted]>Date: Tue, Aug 25, 2015 at 11:24 AMSubject: Complaint ID [redacted]To: [redacted]Cc: [redacted]
Dear Ms. [redacted],
 
I am writing this email in response to a recent complaint sent to you by one of our customers, [redacted]. In March of this year a 2001 Honda [redacted] with over 159000 miles was towed to our dealership after a mechanical breakdown. The vehicle was owned by Mrs. [redacted] but was driven locally by her son. After diagnosis it was determined that the vehicle required extensive and costly engine repairs. Mrs. Was provided with that information and subsequently made a decision to purchase a pre-owned vehicle. She ultimately chose a 2006 [redacted] that fit into her price parameters. The purchase was completed on March 7th 2015. The vehicle was sold with a 90 day warranty included and the customer decided to purchase additional 3 year or 36000 mile “Power Train” coverage through Zurich. Unfortunately her son experienced a mechanical breakdown on Friday July 24th 2015 and the vehicle was towed to a [redacted] Dealership close to where the breakdown occurred. When Mrs. [redacted]’s son contacted her salesperson Tony Y[redacted] he never stated or insinuated that it was “Sorry Charlie”. Tony indicated to her son that he wanted to help as much as he could but didn’t have enough information at that time. After researching the original purchase Tony contacted Mrs. [redacted]’s son and told him that he have to wait for an accurate diagnosis to determine if the power train coverage purchased with the vehicle would cover the necessary repairs.  The [redacted] hadn’t even been diagnosed at that point and there was no way to know if the Power Train coverage would cover the breakdown. Tony notified me on Monday July 27th 2015 about the subsequent written complaint that we had received and at that point I called Mrs. [redacted] to address the issue. When I spoke to Mrs. [redacted] on Monday morning there was still no diagnosis completed at the [redacted] Dealership. We agreed to talk later after a diagnosis was completed. Mrs. [redacted] contacted me and let me know that the [redacted] needed an alternator that was not covered by the power train coverage. Even though the dealership’s 90 day warranty had expired a month prior I offered to cover 50% of the cost of the alternator as a gesture of goodwill. Mrs. [redacted] indicated to me that this was an acceptable resolution.  I requested a final invoice from the [redacted] Dealership which the customer emailed to me. A check in the amount of $293.22 was sent to the customer.  I’m certainly not happy when one of our customers experiences a breakdown but we try our best to help when we can.
 
 
 
Sincerely,
 
 
 
 
Ross P[redacted]
General Manager
Piazza Honda of Philadelphia
[redacted], Philadelphia, PA 19153
Ph: ###-###-####
Fx: ###-###-####
[redacted]
www.piazzahondaofphiladelphia.com

Dear [redacted],I reviewed your letter sent on behalf of [redacted] and [redacted], Marc F[redacted] our Service Manager does not feel that the front end damage to the rental vehicle was caused by our Valet staff. The [redacted] rental vehicle was moved approximately 30 feet from the area...

where it was dropped off and then backed into a parking spot with no obstructions that could have damaged the front end.In the interest of customer satisfaction contacted [redacted] and they have agreed to forgo the additional damages of $551.99, also instructed [redacted] to Credit the $502.40 back to the credit card that it was originally charged to. As a onetime gesture of goodwill Piazza Honda Of Philadelphia will reimburse [redacted] for the $502.40 in damages to the rental vehicle. This resolution effectively erases all charges from [redacted] that the customer was billed for.Sincerely,Ross P.General Manager

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Fri, Mar 27, 2015 at 9:55 AMSubject: Fwd: ID# [redacted] - Revdex.com ComplaintTo: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: Rich O[redacted] <**@piazzamgmt.com>Date: Thu, Mar 26, 2015 at 4:12 PMSubject: ID# [redacted] - Revdex.com ComplaintTo: [email protected]
[redacted]:
 
[redacted].  I work will Ross P[redacted], who you were corresponding with on the above matter. Sorry for the late response, but Mr. P[redacted] recently had to have some surgery and will be out of the office for another few weeks.  I’ve been asked to follow up.
 
Our response to [redacted]’s response would be as follows:
 
“We again regret this unfortunate occurrence. We were prepared to put [redacted] in a position with a brand new virtually identical vehicle to the one damaged without the need for any down payment. Under that circumstance, we feel we could have made [redacted] whole.”   
 
Please feel free to contact me if you have any questions.
 
Rich O.
 
Richard O[redacted], Esq
CPA

The labor charges for the work performed at this dealership is outrageous! I had some radiator/heating work done--change of hoses, thermostat, and valve seal-- done to my 1999 Honda Accord and the labor charge was ridiculous! You are telling me that all the parts cost $177.00 but labor cost $600.00?!? Every other mechanic I interviewed told me that job takes less than 2-hours to do. Why did it take this dealership apparently, 48 hours to complete?! This is a job any rookie technician could have take on right out of vocational school. The labor charge is shocking. It appears that this dealership upcharges customers on labor costs just to keep their doors open. Especially if you are an out-of-towner such as myself that had no choice to pay the charge because I needed my car repaired. Shoot, this is the reason why dealerships are looked down upon, when they falsify the numbers on time-spent on a repair that may take way less than they projected. If these guys are specialist then it should not have taken them 48 hours to change 2 radiator hoses and a thermostat. These procedures I can do on my own if I was not stranded in Philadelphia and needed their assistance. I cannot stress how horrified I was when I received the bill for such minimal work. I feel as if every one in that garage was taking a bit off the top ($$$) of what I was paying. Like working in a restaurant when the server tips out to the support staff for help in the kitchen. Only thing is, in this example, only one dude worked on my car. If it took him 48-hours to complete a 2 hour job, why is he still on staff? He obviously is the worse employee on the team. The weakest link that cost customers money, but apparently MAKES money for Piazza Honda's service dept. Furious!

Review: I normally go to [redacted] Honda in [redacted] NJ when I need service, I have never had a problem there. My car died at [redacted] Chevy next door to Piazza Honda, so I had it jump started and took it over for service. They checked the electrical system, alternator, and battery, and it turned out it was just a bad battery. I had them replace the battery for me. Before the car left the shop they I asked to see under the hood, because they told me the positive battery terminal cable was broken. I had taken it off 2 weeks prior to this service to clean the corrosion. It was not broken when I brought it in there. There was also battery corrosion dust all over the engine bay of the car. I asked if it was going to be cleaned off before it left the shop and they assured me that it would be. My biggest mistake was not checking it before I left Piazza Honda. I opened the hood 2 weeks later and found corrosion EVERYWHERE. It started eating through some of the pipes and vaccuum lines. I also found the battery terminal cover snapped in half. On top of that, they refused to honor the 100 month warranty on the battery, which was put in by Honda when I purchased the car in January 2012. To make things even worse, I have called about 10 times to speak with the service manager, left 3 messages for him, and not have heard anything back. I am incredibly disappointed with this service.Desired Settlement: I want a full refund for the battery since they refused to honor the warranty. I also want the damage to the car that they caused repaired, preferably by a different mechanic. Every vehicle my family owns is kept in pristine condition, and I have never had a service problem like this on any of our vehicles. This was unacceptable.

Business

Response:

[redacted]

Revdex.com of Metro Washington and Eastern PA 1337 North Front Street Harrisburg, PA 17102

8/26/2013

Dear [redacted],

This is the response to the complaint to the Revdex.com by [redacted] (Complaint ID [redacted]). The vehicle referenced is a 2006 Honda Accord Cpe (Vin [redacted]). **. [redacted] brought his vehicle to our service department on 7/30/2013. This is the first time the vehicle was at our dealership. The original complaint was that the vehicle would not start without a jump. Our diagnosis was that the battery was shorted and needed to be replaced, **. [redacted] told our Service Advisor that the battery was replaced by a Honda dealer in 2012 but didn't have any documents to substantiate that, with the customer's approval we replaced the battery which corrected the starting problem. We also showed the customer additional problems with his battery cables and terminals which had an excessive amount of corrosion. Also his positive battery terminal bolt was seized which means that the bolt wouldn't turn or move correctly, A recommendation was made to the customer to replace the positive battery terminal and cable. The estimate of repair for these items was $307.36 plus tax. The condition of the cables and terminal was visually shown to the customer before he left.

**. [redacted] declined these recommendations. The only charge to **. [redacted] was for replacement of his battery ($109.95 plus tax). The recommendations were also noted on our repair order and customer invoice copy, I will attach these documents with our response.

Our Service Manager, [redacted], attempted to contact **. [redacted] on two occasions. A very detailed message was left on his voicemail. We don't feel that that **, [redacted] is not entitled to any additional repairs considering that we only replaced his battery and obviously didn't create the preexisting corrosion. If you have any further questions you can contact me by telephone or email.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

No one from Piazza Honda has contacted me, they have called my parents twice (I don't even know how they got that number), and I called back numerous times trying to reach them with no success and gave them the correct phone number to reach me.