Piazza Honda of Reading

July 28, 2014Dear [redacted] ***,We handled the matter internally and repaired the damaged wheel at no cost to the customer.This should close out the case.General Manager

Dear [redacted] ***, I am writing you in reference to the above mentioned complaint ID for customer [redacted] I have since spoken to this customer and his wife and we have come to an amicable resolution to his complaintHe has agreed to change his negative [redacted] review of our business and we have agreed to refund his disputed invoice amountIn total we have refunded him $221.52, the difference of what he paid and what he claimed he was quoted.Although we feel that we did nothing wrong, and our supporting documents show this, in the interest of customer satisfaction we are willing to work with our customersI also spoke to [redacted] , the other owner of this vehicle and I believe she was sincere in her assessment of what happenedWe hope this concludes this issue and that all parties are satisfied with the resolutionSincerely,Marco M Service Director

September 21, 2016To whom it may concern,We here at Piazza Honda of Reading have received, read, & understand the complaint filed through Revdex.com in regards to [redacted] experience here with us, Piazza Honda of Reading has a policy & procedure in place for our sales staff to follow the same way for each potential buyer, Noted in the letter sent from the Revdex.com, [redacted] stated she had felt trapped here at the dealership, as part of our procedure when a customer inquires about purchasing a vehicle & they have a trade in to be appraised, we collect a copy of a registration, the current mileage on the car, as well the car keys and pass them on to the used vehicle department for the appraising manager to evaluate the condition of the car & place a trade value on itDuring the sale process, [redacted] had been negotiating the sale price of the car, the amount she was getting for her trading vehicle, basic [redacted] the process of almost every customer that comes in to buy a carHowever, it is not within our procedure to upset anyone that comes in to conduct business with Piazza Honda of Reading.In addition to the concern from [redacted] ***, the Finance Department was advised that the Customer had been on a time crunch & had to be out within a certain period of time once the negotiation of the deal was completeThe department had then submitted the credit application; they had used the first approval that was received from [redacted] Bank to expedite the process, and have the customer in her new car within a respectable time periodAs far as the interest rate provided it is all based off the deal structure, credit available compared to income, money down, and the term of the contract.The client had called the dealership and spoke to one of the Finance Managers in regards to refinancing her vehicleThe manager had advised the customer that the bank had just funded her deal within ***s auto lending department that she should be receiving a statement within a week or two to make her first payment, that if she would like to refinance the vehicle she had to wait for the statement to provide her personal bank with an account number & accurate pay off for her ***As far as her concern on her warranty, customer was never advised that the warranty would cancel, she was advised that she had to call the warranty company so her lien holder on the extended service contract could be changed to who she refinanced with, in the event of something happening to the vehicle the remaining premium would be sent to the title holder.We here at Piazza Honda of Reading strive for excellence in our work & 100% customer satisfactionHowever, we hope that our response clarifies what our daily goals are with each client including [redacted] ***We appreciate her business & would hope for her return.Sincerely,Steve MGeneral Manager

March 22, 2016In response to your letter ID#***, enclosed is a copy of a repair order, signed by *** ***, stating what was going to be done and what was not going to be done to his vehicle, The dash was not part of the repairs requested*** *** signed his name authorizing that the
work listed was the work requested to be done.Also, after investigating this matter, I found that *** *** is not the registered owner of the vehicleAt this time the vehicle is abandoned on our lot.An attempt was made to resolve this matter but *** *** refused to speak with us.If I can be of further assistance, please do not hesitate to call.Sincerely,Steve M General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I asked them also to install the dash that's why I was quoted for hours of work because the harness they put on was mostly installed already but was never told that they weren't going to fix itInstead they never wrote it downThat's what they told someone who was with me when I picked up the carHer name is Brandi S*** ###-###-#### also when asked what I was quoted for over the phone Honda admitted they have no idea what I was quoted for since they don't record their phone callsSo that tech could wrote oil change and when Gary the desk person told me that I needed to sign the work order I was never told this is what were going to do to your car nor that I should verify that that's what suppose to be done.
Regards,
*** ***

Dear *** ***,I am writing you in reference to the above mentioned complaint ID for customer *** ***I have since spoken to this customer and his wife and we have come to an amicable resolution to his complaintHe has agreed to change his negative *** review of our business and we have
agreed to refund his disputed invoice amountIn total we have refunded him $221.52, the difference of what he paid and what he claimed he was quoted.Although we feel that we did nothing wrong, and our supporting documents show this, in the interest of customer satisfaction we are willing to work with our customersI also spoke to *** ***, the other owner of this vehicle and I believe she was sincere in her assessment of what happenedWe hope this concludes this issue and that all parties are satisfied with the resolution.Sincerely,Marco M. Service Director

Dear [redacted],
I am writing you in reference to the above mentioned complaint ID for customer [redacted]. I have since spoken to this customer and his wife and we have come to an amicable resolution to his complaint. He has agreed to change his negative [redacted] review of our business...

and we have agreed to refund his disputed invoice amount. In total we have refunded him $221.52, the difference of what he paid and what he claimed he was quoted.Although we feel that we did nothing wrong, and our supporting documents show this, in the interest of customer satisfaction we are willing to work with our customers. I also spoke to [redacted], the other owner of this vehicle and I believe she was sincere in her assessment of what happened. We hope this concludes this issue and that all parties are satisfied with the resolution.
Sincerely,Marco M. 
Service Director

July 28, 2014Dear [redacted],We handled the matter internally and repaired the damaged wheel at no cost to the customer.This should close out the case.General Manager

April 8, 2016Please be advised that both parties have reached a resolution regarding the ID number listed above which was assigned to [redacted].An attempt was made to resolve this matter, have offered to pay [redacted]'s insurance deductible if he were to have an accident in our loaner. [redacted]...

has accepted my offer.If I can be of further assistance, please do not hesitate to call.Sincerely,Stev? M General Manager

September 21, 2016To whom it may concern,We here at Piazza Honda of Reading have received, read, & understand the complaint filed through Revdex.com in regards to [redacted] experience here with us, Piazza Honda of Reading has a policy & procedure in place for our sales staff to follow the same...

way for each potential buyer, Noted in the letter sent from the Revdex.com, [redacted] stated she had felt trapped here at the dealership, as part of our procedure when a customer inquires about purchasing a vehicle & they have a trade in to be appraised, we collect a copy of a registration, the current mileage on the car, as well the car keys and pass them on to the used vehicle department for the appraising manager to evaluate the condition of the car & place a trade value on it. During the sale process, [redacted] had been negotiating the sale price of the car, the amount she was getting for her trading vehicle, basic[redacted] the normal process of almost every customer that comes in to buy a car. However, it is not within our procedure to upset anyone that comes in to conduct business with Piazza Honda of Reading.In addition to the concern from [redacted], the Finance Department was advised that the Customer had been on a time crunch & had to be out within a certain period of time once the negotiation of the deal was complete. The department had then submitted the credit application; they had used the first approval that was received from [redacted] Bank to expedite the process, and have the customer in her new car within a respectable time period. As far as the interest rate provided it is all based off the deal structure, credit available compared to income, money down, and the term of the contract.The client had called the dealership and spoke to one of the Finance Managers in regards to refinancing her vehicle. The manager had advised the customer that the bank had just funded her deal within [redacted]s auto lending department that she should be receiving a statement within a week or two to make her first payment, that if she would like to refinance the vehicle she had to wait for the statement to provide her personal bank with an account number & accurate pay off for her 2016 [redacted]. As far as her concern on her warranty, customer was never advised that the warranty would cancel, she was advised that she had to call the warranty company so her lien holder on the extended service contract could be changed to who she refinanced with, in the event of something happening to the vehicle the remaining premium would be sent to the title holder.We here at Piazza Honda of Reading strive for excellence in our work & 100% customer satisfaction. However, we hope that our response clarifies what our daily goals are with each client including [redacted]. We appreciate her business & would hope for her return.Sincerely,Steve M. General Manager