Piazza Honda of Springfield

April 23, [redacted] purchased a Honda [redacted] from Piazza Honda of Drexel Hill on June 26, The vehicle was certified in our shop on June 21, 2013.A [redacted] vehicle history report was run in this vehicle in June At this time, the report showed no accidentsThe current [redacted] report run on April 11, shows that the vehicle was in an accident on November 19, The report which is attached shows the reporting information was done on July 24, This is clearly well after the customer purchased the vehicleThe dealership would not have been aware in June of the accident when the [redacted] reporting was not recorded until July 2013.Please see the attached [redacted] report showing what was explained aboveThis report was also faxed to the customer on April 11, 2014.If you have any other questions, please contact me at ###-###-####.Thank You,

September 9,
Revdex.com
Metro Washington DC & Eastern Pennsylvania
(Washington, DC)
K StNW, 10th Floor
Washington, DC
20005-
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]
RE: Complaint ID *** *** ***
As was explained in our earlier response, we are willing
to refund *** *** the full purchase price of the *** *** product
she purchased and would still have full advantage of based on her
misunderstanding of what the product would do
Any delay in processing a check to *** *** was
based on her subsequent complaint filed with your agency that disregarded our
offer
Once again, please advise us as to weather a refund of
the full purchase price is an amenable agreement
Thank you for your consideration
Sincerely,
Ray M***
General Manger
RM:mm

Brought my Honda Accord in for state inspection, oil change and transmission oil serviceWas told I needed front brakes to pass inspection for $ As sometimes I do my own repairs I told them I would replace them myselfWhen I replaced the pads I found them to be twice the state limit for inspectionCalled dealer and was told it was a miscommunication between mechanic and service advisorThat the brake light was on because fluid was low and brake replacement would have raised the levelI find it hard to believe that the mechanic would not have just put fluid in and pass inspectionI believe that they are playing C** on a mechanic who was trying to pad his work that dayI bought this car there and have always had it serviced thereBecause of a lack of trust I can no longer patronize them again

0in 0in 10pt;" class="MsoNormal">August 18, 2015
Revdex.com
Metro Washington DC & Eastern Pennsylvania
(Washington, DC)
K StNW, 10th Floor
Washington, DC
20005-
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]
RE: Complaint ID *** *** ***
On September 29, 2014, *** *** purchased a
Honda *** EX-L Sedan from our dealershipAt the time of sale, she also
added an extended service contract and *** *** Protection Package to her
purchase
On August 12, 2015, *** *** contacted the
dealership expressing her dissatisfaction with the *** *** productAt
that time she needed a repair that was not covered by the product and requested
to have her vehicle repaired at no charge or a full refund of the *** ***
Protection Package, $(See attachment)
It was at that time, our intention to accommodate *** ***’s request and refund her the cost of her *** ***
Subsequently, she contacted your agency with her complaint but did not include
her concession of having the purchase price of her *** *** refunded
Obviously, we are unclear how to proceedWe are
certainly willing to give *** *** a full refund of the product she
purchased almost a year ago and will still have full advantage of, if that will
suffice
Please advise us as to weather a refund of the full
purchase price is an amenable agreement
Thank you for your consideration
Sincerely,
Ray M***
General Manger
RM:mm

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 23, 2014
[redacted] purchased a 2012 Honda [redacted] from Piazza Honda of Drexel Hill on June 26, 2013. The vehicle was certified in our shop on June 21, 2013.A [redacted] vehicle history report was run in this vehicle in June 2013. At this time, the report showed no accidents. The...

current [redacted] report run on April 11, 2014 shows that the vehicle was in an accident on November 19, 2012. The report which is attached shows the reporting information was done on July 24, 2013. This is clearly well after the customer purchased the vehicle. The dealership would not have been aware in June 2013 of the accident when the [redacted] reporting was not recorded until July 2013.Please see the attached [redacted] report showing what was explained above. This report was also faxed to the customer on April 11, 2014.If you have any other questions, please contact me at ###-###-####.Thank You,

Review: I was sold a car in July 2013 that was a certified pre owned car. I was told his car had 1 previous owner no car accidents and was given a [redacted] report that showed no car accidents.

I found out 4/2014 that the car did in fact have a [redacted] report showing it was in a car accident in 11/2011 and the report hit the [redacted] website in 7/2012. The fact that I was given a fake [redacted] report and lied to about the previous condition of the car has now devalued the amount of the car and makes me think I was lied to about the value of the car at sale.Desired Settlement: I cannot trade in this car due to the fact I was not informed of the car accident and the car is 8600 upside on its value. Had I been told that the car was in an accident I would have chosen another vehicle to purchase at the time. The salesman and the dealership used a fake [redacted] report to sell the car to me, and now I find myself stuck with the car unless I want to take a 8600 hit on the car. I cannot afford to trade in the car for this loss.

Business

Response:

April 23, 2014[redacted] purchased a 2012 Honda [redacted] from Piazza Honda of Drexel Hill on June 26, 2013. The vehicle was certified in our shop on June 21, 2013.A [redacted] vehicle history report was run in this vehicle in June 2013. At this time, the report showed no accidents. The current [redacted] report run on April 11, 2014 shows that the vehicle was in an accident on November 19, 2012. The report which is attached shows the reporting information was done on July 24, 2013. This is clearly well after the customer purchased the vehicle. The dealership would not have been aware in June 2013 of the accident when the [redacted] reporting was not recorded until July 2013.Please see the attached [redacted] report showing what was explained above. This report was also faxed to the customer on April 11, 2014.If you have any other questions, please contact me at ###-###-####.Thank You,

Review: I contacted [redacted] to cancel I warranty I purchased. I called no less than 3 times, and finally came in person to cancel my warranty because [redacted] did not return my phone calls. When I came in person, I waited 30 minutes. Then I was assured the warranty was cancelled. The money for the warranty was withdrawn from my bank a few days later. At that point I called the warranty company and the company that took the payment. I was informed that the warranty was canceled with the wrong party. I was assured that the amount I would receive would be prorated back and that the sales tax would be returned. At this point, I tried to call [redacted] several times. Again, my phone calls were not returned. Finally, I spoke to Sean, who is no longer with the company. Sean told me that was correct and that I would receive the sales tax back. He explained that the controller issues those refunds on in the middle of the month. When I received the refund check, it did not include sales tax. I left several more messages for [redacted]. Again, my phone calls were not controlled. I went in person and spoke to [redacted], who said she would research the matter. Upon further research, she left a message telling me sales tax was not refundable because the sale was financed. At this point, I called [redacted] again, who did not return my phone call. I also called the owner.

As a result, an additional payment came out of my bank account that could have been avoided if [redacted] had returned my first call in a timely matter or faxed the paperwork to the correct place. I am additionally upset because I was told that I would get sales tax back in an attempt to iron over the mistake of cancelling the warranty. This was also misinformation.Desired Settlement: Given the paperwork error on the company's part as well their negligence on returning my phone calls, I request that the last payment which was processed from my bank for $89 be refunded by the dealership.

Business

Response:

December 02, 2013

[redacted] financed a warranty with [redacted] Payment Plan on June 11, 2013. The customer cancelled the warranty on August 20, 2013. The cancellation was processed with [redacted] on September 06, 2013 then processed through the financing department at [redacted]. A check was mailed to the dealership from [redacted] Payment Plan on September 11, 2013 which the dealership received and refunded the customer $134.91 on September 26, 2013.

The warranty was in effect long enough to be a 96% refund factor. The sales tax in question was not due to be refunded because the customer cancelled the warranty. Refunds of sales tax are only reimbursed when the warranty is flat cancelled within 30 days of purchase at 100% refund factor. The warranty was in effect longer than 30 days.

As a gesture of good will, we have mailed the customer a check for the $89.00 in dispute. We cancelled the customers warranty when the customer requested. The dealership cancelled this warranty in a normal time frame and [redacted] Payment Plan issued the refund in the normal turn around time.

Review: Over the last 7 days my primary vehicle has been situated at Piazza Honda of Drexel Hill for the purpose of estimating damage to said vehicle following an accident. During this time, I have tried numerous times to get in touch with the body shop, only to have my calls go to voicemail with no follow-up. After a while, I realized that if I asked the operator to route my call, I had a better chance of getting someone to answer the phone. However, I was given the run around repeatedly. I asked for an estimated completion date for the damage esimate. The assistant manager, [redacted], told me that she was unable to give me one. I asked for a ball park estimate and still she was unable to furnish one. I really find it difficult to understand how a business which has been around for so long could treat its customers so poorly. The irony of the situation is that if my car was deemed to be a total loss, I would have pursued a [redacted]. However, after my experience with Piazza Honda of Drexel Hill, I would certainly go elsewhere. My main concern is that while the employees at Piazza Honda take their time in coming up with an estimate, I have to pay roughly $225 a week for a rental car aince my insurance policy does not cover it.Desired Settlement: I do not desire a settlement in this matter other than to obtain the repair estimate for my car.

Business

Response:

December 27, 2013

This vehicle, a 2009 [redacted], was involved in an accident on the weekend of an unforeseen snow storm. On December 09, 2013, we received more than 15 cars towed in as non-driveable vehicles. As part of the estimating process, we are required to locate parts from the factory, used parts, and aftermarker parts. This vehicle, being a 2009 with over 46,000;miles, made it take longer to locate parts. Unfortunately, the damage was in excess of the value of the vehicle no matter what availability of parts were found making the vehicle a total loss. This process does take longer, and we are required to do a vehicle inspection report. The final decision is decided by the insurance company.

The issue of not having rental coverage is a subject between the customer and their insurance company.

The process for estimating repairs, as well as the insurance company deciding this vehicle was a total loss, was completed In a timely manner.