An Orvis representative contacted me via phone about an hour ago and apologized for what occurred, said she has refunded my money and will be sending me a gift card, and, most importantly, will
see to it that company associates will advise *** customers ordering a product over the phone when said product cannot be shipped here &/or a different item will be substituted for *** buyers.If what was stated turns out to be the case, I will consider the problem rectified Will let you know if/when that is so.Thank you very much for your assistance
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
On 4/03/2017, The Orvis Company responded to Mr. [redacted]. We have made note that we will be mailing him a duplicate refund check for the belts on good faith. Attached with this check will be a letter regarding the situation.
Dear Mr. [redacted],Thank you for reaching out regarding the discount codes not correctly applying. In doing some research we did confirm this as an internal system issue. We are taking the appropriate steps with our IT Team to have this corrected. We are working to resolve this as soon as possible....
I do see that we've refunded your shipping charges after the orders processed. I'm glad that you contacted us back so that we could make the necessary adjustments to your order. Thank you again for letting us know. We greatly appreciate your business and loyalty to Orvis. Sincerely, [redacted]Special Assistant to the PresidentThe Orvis Company
Hello, Prior to Mr. [redacted] placing his recent order we had communicated that we have discontinued our relationship with him. This was due to frequent and repetitive refunding/customer service issues with his orders. We found it in the best interest of both parties if we no longer carried on...
business. If any of this information is needed we have the records on how we came to this point. Thanks,The Orvis Company
spoke to customer and apologize for being giving wrong informationRefunded customer and sent gift card
Out liaison to [redacted] and Customer Service Reps have since handled this matterThe order has been canceled
An Orvis representative contacted me via phone about an hour ago and apologized for what occurred, said she has refunded my money and will be sending me a gift card, and, most importantly, will
see to it that company associates will advise *** customers ordering a product over the phone when said product cannot be shipped here &/or a different item will be substituted for *** buyers.If what was stated turns out to be the case, I will consider the problem rectified Will let you know if/when that is so.Thank you very much for your assistance
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Out liaison to [redacted] and Customer Service Reps have since handled this matter. The order has been canceled.
On 4/03/2017, The Orvis Company responded to Mr. [redacted]. We have made note that we will be mailing him a duplicate refund check for the belts on good faith. Attached with this check will be a letter regarding the situation.
spoke to customer and apologize for being giving wrong information. Refunded customer and sent gift card.
Dear Mr. [redacted],Thank you for reaching out regarding the discount codes not correctly applying. In doing some research we did confirm this as an internal system issue. We are taking the appropriate steps with our IT Team to have this corrected. We are working to resolve this as soon as possible....
I do see that we've refunded your shipping charges after the orders processed. I'm glad that you contacted us back so that we could make the necessary adjustments to your order. Thank you again for letting us know. We greatly appreciate your business and loyalty to Orvis. Sincerely, [redacted]Special Assistant to the PresidentThe Orvis Company
Hello, Prior to Mr. [redacted] placing his recent order we had communicated that we have discontinued our relationship with him. This was due to frequent and repetitive refunding/customer service issues with his orders. We found it in the best interest of both parties if we no longer carried on...
business. If any of this information is needed we have the records on how we came to this point. Thanks,The Orvis Company