Initial Business Response / [redacted] (1000, 5, 2017/05/01) */ Contact Name and Title: [redacted] GENERAL MGR Contact Phone: XXXXXXXXXX Contact Email: [redacted] To Whom this May Concern: Customers are assigned by the manufacturer (Ford/Chrysler) to anyone in our service areaThe manufacturer emails out Sales and Service Mailers from the Factory showing from Dealership Name as we are the closest Ford/Chrysler dealer to said customer We have contacted and informed the manufacturers (Ford/Chrysler) to cease and desist all communications to said customers above We do not share/sell any email address or phone numbers to third partiesAll information collected is used for in-house purposes only Said Customer is marked as "DNC" (Do not Contact) in our CRMWe also have no contact information on said customer including his/her email address Initial Consumer Rebuttal / [redacted] (3000, 14, 2017/05/24) */ Additional email received from tri-lakes ford 5/22/This company is clueless about their own advertising practices Final Business Response / [redacted] (4000, 19, 2017/06/20) */ We have no contact information in our CRM's for said customerTherefore the emails are not coming from usBased on the number listed in the email it is a tracking phone number from Ford Motor Company My suggestion would be to contact the number listed on the email and asked to be removed from the list, and also click "opt out on the email" They will also be of assistance in switching you to receive emails from another dealerFriendly Ford is no longer in business and we might suggest requesting Corwin Ford as Friendly Ford is no longer in business My name is Logan Housman, I am the Internet Manager for this store and would be happy to help youIf you continue to receive these emails, please reach out to me directly and I will try and assist you in anyway I canMy email is [redacted] Customers are assigned by the manufacturer (Ford/Chrysler) to anyone in our service areaThe manufacturer emails out Sales and Service Mailers from the Factory showing from Dealership Name as we are the closest Ford/Chrysler dealer to said customer We have contacted and informed the manufacturers (Ford/Chrysler) to cease and desist all communications to said customers above We do not share/sell any email address or phone numbers to third partiesAll information collected is used for in-house purposes only Said Customer is marked as "DNC" (Do not Contact) in our CRMWe also have no contact information on said customer including his/her email address
Trilakes has talked to the customer Friday the 20th of April and took care of any issue he was having with the VehicleCustomer was Happy as of the 20th! We always strive to make the customer Happy!
Initial Business Response /* (1000, 5, 2015/08/21) */
"***, *** does not cover tax or the disposal fee and is for quartsWe are sorry about the misunderstanding of your *** and wish you the very best in the futureHave a wonderful evening and if you would like to contact the service
manager his name is *** *** he will be available for you to call all day tomorrow." This is the response we offered to all reviews that he decided to post on review sitesthis is the flyer he saw or recievedthis is Ford's national program42OHduscCFYsDaQodRDgLYg&searchid=XXXXXXXXX XXXXXXXXXXX XXXXXXXXXXX&ef_id=VPTJ4AAAAaUQaypE:XXXXXXXXXXXXXX:s Tax is charged on all purchases and not quoted as it is if you were to order anything off of any menu or item in any store anywhereWe apologize for the inconvenience*** *** would be happy to help you and answer any questions you may have as explained in previous dealingsWe as a company wish you the very best in the future
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received two quotes before service was done*** plus *** and *** Again, no other Dealer that I have been to ever charges more then As this Dealer has had complaints posted on quoting one price then charging another I do not expect them to make it rightI will not do any business with them in the future nor ever recommend them to anyone elseYes the flyer from Ford shows *** or less, and my last one cost *** (less then) but never more $and that includes Oil changes in Ohio, California, Arizona and ArkansasAgain Thank you, Another lost customer
Initial Business Response /* (1000, 5, 2017/05/01) */
Contact Name and Title: [redacted] GENERAL MGR
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]
To Whom this May Concern:
Customers are assigned by the manufacturer (Ford/Chrysler) to anyone in our service area. The...
manufacturer emails out Sales and Service Mailers from the Factory showing from Dealership Name as we are the closest Ford/Chrysler dealer to said customer.
We have contacted and informed the manufacturers (Ford/Chrysler) to cease and desist all communications to said customers above.
We do not share/sell any email address or phone numbers to third parties. All information collected is used for in-house purposes only.
Said Customer is marked as "DNC" (Do not Contact) in our CRM. We also have no contact information on said customer including his/her email address.
Initial Consumer Rebuttal /* (3000, 14, 2017/05/24) */
Additional email received from tri-lakes ford 5/22/2017. This company is clueless about their own advertising practices
Final Business Response /* (4000, 19, 2017/06/20) */
We have no contact information in our CRM's for said customer. Therefore the emails are not coming from us. Based on the number listed in the email it is a tracking phone number from Ford Motor Company.
My suggestion would be to contact the number listed on the email and asked to be removed from the list, and also click "opt out on the email" They will also be of assistance in switching you to receive emails from another dealer. Friendly Ford is no longer in business and we might suggest requesting Corwin Ford as Friendly Ford is no longer in business.
My name is Logan Housman, I am the Internet Manager for this store and would be happy to help you. If you continue to receive these emails, please reach out to me directly and I will try and assist you in anyway I can. My email is [redacted]Customers are assigned by the manufacturer (Ford/Chrysler) to anyone in our service area. The manufacturer emails out Sales and Service Mailers from the Factory showing from Dealership Name as we are the closest Ford/Chrysler dealer to said customer.
We have contacted and informed the manufacturers (Ford/Chrysler) to cease and desist all communications to said customers above.
We do not share/sell any email address or phone numbers to third parties. All information collected is used for in-house purposes only.
Said Customer is marked as "DNC" (Do not Contact) in our CRM. We also have no contact information on said customer including his/her email address.
Initial Business Response / [redacted] (1000, 5, 2017/05/01) */ Contact Name and Title: [redacted] GENERAL MGR Contact Phone: XXXXXXXXXX Contact Email: [redacted] To Whom this May Concern: Customers are assigned by the manufacturer (Ford/Chrysler) to anyone in our service areaThe manufacturer emails out Sales and Service Mailers from the Factory showing from Dealership Name as we are the closest Ford/Chrysler dealer to said customer We have contacted and informed the manufacturers (Ford/Chrysler) to cease and desist all communications to said customers above We do not share/sell any email address or phone numbers to third partiesAll information collected is used for in-house purposes only Said Customer is marked as "DNC" (Do not Contact) in our CRMWe also have no contact information on said customer including his/her email address Initial Consumer Rebuttal / [redacted] (3000, 14, 2017/05/24) */ Additional email received from tri-lakes ford 5/22/This company is clueless about their own advertising practices Final Business Response / [redacted] (4000, 19, 2017/06/20) */ We have no contact information in our CRM's for said customerTherefore the emails are not coming from usBased on the number listed in the email it is a tracking phone number from Ford Motor Company My suggestion would be to contact the number listed on the email and asked to be removed from the list, and also click "opt out on the email" They will also be of assistance in switching you to receive emails from another dealerFriendly Ford is no longer in business and we might suggest requesting Corwin Ford as Friendly Ford is no longer in business My name is Logan Housman, I am the Internet Manager for this store and would be happy to help youIf you continue to receive these emails, please reach out to me directly and I will try and assist you in anyway I canMy email is [redacted] Customers are assigned by the manufacturer (Ford/Chrysler) to anyone in our service areaThe manufacturer emails out Sales and Service Mailers from the Factory showing from Dealership Name as we are the closest Ford/Chrysler dealer to said customer We have contacted and informed the manufacturers (Ford/Chrysler) to cease and desist all communications to said customers above We do not share/sell any email address or phone numbers to third partiesAll information collected is used for in-house purposes only Said Customer is marked as "DNC" (Do not Contact) in our CRMWe also have no contact information on said customer including his/her email address
Trilakes has talked to the customer Friday the 20th of April and took care of any issue he was having with the VehicleCustomer was Happy as of the 20th! We always strive to make the customer Happy!
Initial Business Response /* (1000, 5, 2015/08/21) */
"***, *** does not cover tax or the disposal fee and is for quartsWe are sorry about the misunderstanding of your *** and wish you the very best in the futureHave a wonderful evening and if you would like to contact the service
manager his name is *** *** he will be available for you to call all day tomorrow." This is the response we offered to all reviews that he decided to post on review sitesthis is the flyer he saw or recievedthis is Ford's national program42OHduscCFYsDaQodRDgLYg&searchid=XXXXXXXXX XXXXXXXXXXX XXXXXXXXXXX&ef_id=VPTJ4AAAAaUQaypE:XXXXXXXXXXXXXX:s Tax is charged on all purchases and not quoted as it is if you were to order anything off of any menu or item in any store anywhereWe apologize for the inconvenience*** *** would be happy to help you and answer any questions you may have as explained in previous dealingsWe as a company wish you the very best in the future
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received two quotes before service was done*** plus *** and *** Again, no other Dealer that I have been to ever charges more then As this Dealer has had complaints posted on quoting one price then charging another I do not expect them to make it rightI will not do any business with them in the future nor ever recommend them to anyone elseYes the flyer from Ford shows *** or less, and my last one cost *** (less then) but never more $and that includes Oil changes in Ohio, California, Arizona and ArkansasAgain Thank you, Another lost customer
Initial Business Response /* (1000, 5, 2017/05/01) */
Contact Name and Title: [redacted] GENERAL MGR
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]
To Whom this May Concern:
Customers are assigned by the manufacturer (Ford/Chrysler) to anyone in our service area. The...
manufacturer emails out Sales and Service Mailers from the Factory showing from Dealership Name as we are the closest Ford/Chrysler dealer to said customer.
We have contacted and informed the manufacturers (Ford/Chrysler) to cease and desist all communications to said customers above.
We do not share/sell any email address or phone numbers to third parties. All information collected is used for in-house purposes only.
Said Customer is marked as "DNC" (Do not Contact) in our CRM. We also have no contact information on said customer including his/her email address.
Initial Consumer Rebuttal /* (3000, 14, 2017/05/24) */
Additional email received from tri-lakes ford 5/22/2017. This company is clueless about their own advertising practices
Final Business Response /* (4000, 19, 2017/06/20) */
We have no contact information in our CRM's for said customer. Therefore the emails are not coming from us. Based on the number listed in the email it is a tracking phone number from Ford Motor Company.
My suggestion would be to contact the number listed on the email and asked to be removed from the list, and also click "opt out on the email" They will also be of assistance in switching you to receive emails from another dealer. Friendly Ford is no longer in business and we might suggest requesting Corwin Ford as Friendly Ford is no longer in business.
My name is Logan Housman, I am the Internet Manager for this store and would be happy to help you. If you continue to receive these emails, please reach out to me directly and I will try and assist you in anyway I can. My email is [redacted]Customers are assigned by the manufacturer (Ford/Chrysler) to anyone in our service area. The manufacturer emails out Sales and Service Mailers from the Factory showing from Dealership Name as we are the closest Ford/Chrysler dealer to said customer.
We have contacted and informed the manufacturers (Ford/Chrysler) to cease and desist all communications to said customers above.
We do not share/sell any email address or phone numbers to third parties. All information collected is used for in-house purposes only.
Said Customer is marked as "DNC" (Do not Contact) in our CRM. We also have no contact information on said customer including his/her email address.