Picayune Urgent Care Clinic, LLC

Complaint: [redacted] I am rejecting this response because: This person that has posted a response that says they are in billing is lyingI have never spoke to anyone in billing because one they were never there when I called and two they never called back with the number that I left them to call me back withIf they took over the billing in January then why was that the excuse in November when we were trying to get our refundAs I stated before we had to get a refund from them one time before and they used the same excuseThere is something very fishy going on with this companyThis company should know better than to charge those with tricare prime insurance as they come into the office visits they know they are getting away with charging these customers and not giving refundsIf this is not resolved I feel that I will have to go to the Judge Advocate Genon the military installation and get this straightened out Regards, [redacted]

Verdana;"> Complaint: [redacted] I am rejecting this response because: I have only spoken to the secretary, ***, no last name, who stated each time that when my wife Or I called that we would have to speak to someone in billing Leaving our information with [redacted] we were Told someone would call us back, which has still never occurred The last time I called and spoke to [redacted] I was given the name of her manager, ***, whom has to this day still never called us about our refund [redacted] keeps stating they changed billing companies and we would have to waitThis was their excuse the last time we tried to get our refund as wellNow they are saying it againIt has been since November and not one call has been returned to us Called Regards, [redacted]

We took over billing in January and have a lot of claims to work withwhich will take time. I told this to the complainant several times that I spoke with him and he doesn't want to hear that it will take awhile to get his refundI am not the secretary, I'm in billing

My name is *** and I AM in billing with Orange Grove and South Mississippi Urgent care and did speak with Mr, *** on several occasions from our Gulfport officeI have no knowledge of any inquiries before January
We took over billing in January because there were many Issues with the old billing companyWe are working as fast as possible to resolve any issues and as soon as these issues are resolved, then we will contact the patients
Note: If a patient does not have a referral at the time of visit than the entire amount is required before seeing the doctor

Complaint: [redacted]
I am rejecting this response because:
 This person that has posted a response that says they are in billing is lying. I have never spoke to anyone in billing because one they were never there when I called and two they never called back with the number that I left them to call me back with. If they took over the billing in January then why was that the excuse in November when we were trying to get our refund. As I stated before we had to get a refund from them one time before and they used the same excuse. There is something very fishy going on with this company. This company should know better than to charge those with tricare prime insurance as they come into the office visits they know they are getting away with charging these customers and not giving refunds. If this is not resolved I feel that I will have to go to the Judge Advocate Gen. on the military installation and get this straightened out. 
Regards,
[redacted]

Verdana;"> Complaint: [redacted]
I am rejecting this response because:
 I have only spoken to the secretary, [redacted], no last name,
 who stated each time that when my wife 
Or I called that we would have to speak to someone in billing.
 Leaving our information with [redacted] we were
Told someone would call us back, which has still never occurred. 
The last time I called and spoke to [redacted]
I was given the name of her manager, [redacted], whom has to 
this day still never called us about our refund. 
[redacted] keeps stating they changed billing companies 
and we would have to wait. This was their excuse the 
last time we tried to get our refund as well. Now they
 are saying it again. It has been since November and 
not one call has been returned to us. 
Called
Regards,
[redacted]

I have explained to Mr. [redacted] on several occasions that this matter is being worked on and we will try to get his refund as soon as possible.