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Pick A Part Reviews (8)

• Dec 26, 2019

This is our first time hearing about this customer’s unfortunate situation We send all of our titles to [redacted] to notify the [redacted] that we have purchased the vehicle and it will be dismantled We provide copies of all documentation free of charge when customers are selling their vehicles While there is a $fee for researching and copying paperwork after the initial sale date, we do not refuse to provide copies of the sale documents We mail all titles to [redacted] as required as an auto recycler but the seller has to report the sale as well Per the instructions on [redacted] : “You must notify [redacted] that you have sold, traded or donated your vehicleThis may be accomplished by going online, visiting a customer service center or contacting us by phone.” We are sorry that the customer incurred an uninsured motorist fee but we processed our paperwork as required by the [redacted] ***

This is our first time hearing about this customer’s unfortunate situation.  We send all of our titles to [redacted] to notify the [redacted] that we have purchased the vehicle and it will be dismantled.  We provide copies of all documentation free of charge when customers are selling their...

vehicles.  While there is a $10 fee for researching and copying paperwork after the initial sale date, we do not refuse to provide copies of the sale documents.  We mail all titles to [redacted] as required as an auto recycler but the seller has to report the sale as well.  Per the instructions on [redacted]: “You must notify [redacted] that you have sold, traded or donated your vehicle. This may be accomplished by going online, visiting a customer service center or contacting us by phone.” We are sorry that the customer incurred an uninsured motorist fee but we processed our paperwork as required by the [redacted].

The price list quoted by the customer is for our Pick-a-Part prices only.  It states at the top of the price list: PRICE LIST IS PICK-A-PART PRICES ONLYPRICES SUBJECT TO CHANGESee Salesman for [redacted] Pricing Those prices are only for...

customers that pick their own tires from our “[redacted]” lot.  This customer purchased tires from our wholesale division where we pull the tires for the customer.  We apologize for any inconvenience this may have caused.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,[redacted]

Review: On the day of engine pick-up, April 9, 2016, there were multiple faults that called into question the seller’s mechanic due diligence, with respect to said engine. A noticeable inconsistency with the engine included the location of motor oil within the throttle body instead of in the oil pane, located at the bottom of the engine, even though the seller insisted that the motor had been tested. Another concern was that the oil plug had an extensive amount of build up even though the seller noted that they had recently removed it when the motored was turned upside down in order to drain the oil. During the transaction the seller gave no hesitation to provide an extension of 60 days, versus the standard 30-day, to the warranty period. Additionally, the seller backed the engine stating, “not to worry” and that it was examined thoroughly and was in proper working condition.

Once purchased, the buyer hired a certified Richmond Ford mechanic to perform the installation of the engine. When the installation was complete, the mechanic informed the buyer that the engine’s number 1 cylinder compression measurement is 100 pounds versus known operable compression of 150 pounds. Furthermore, the mechanic made note of the misfiring of the number 2 and 3 cylinders. The mechanic said the cylinder head on the passenger side, that controls cylinder numbers 1-3, is faulty and thus totally defective. The buyer then referred to the engine purchase contract (located on the backside of the receipt), to identify which engine components were not included in the company’s warranty. As apparent by said contract, cylinder heads are not precluded from the company’s warranty. Seller contacted via telephone, twice, and made a 100-mile round trip to try to resolve problem, by offering two different arrangements (discussed in Desired Outcome); however, seller rejected both arrangements.Desired Settlement: The buyer offered two different arrangements to the sellers that were both rejected. First, the buyer offered giving the original engine that came out of buyer’s Ford Ranger, which has the same issues as the purchased engine of bad compression. The other offer included that the seller pay to fix the cylinder head plus the labor involved since the seller intended to sell an engine with appropriate operable compression.

Both methods at least include refunding the total amount paid for engine ($673.91).

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Pick a part regarding complaint ID [redacted].

Regards,

Review: I sold a vehicle to this business on5/7/2014. They did not report change of title to [redacted] so I was forced to pay $500 for a un-insured motorist fee on the truck. They were supposed to report the truck as scrapped but did not. When I called to get them to send notification to[redacted] they refused any help at all.Desired Settlement: As far as I am concerned they owe me the $500 back for not changing the title and refusing me any help.

Business

Response:

This is our first time hearing about this customer’s unfortunate situation. We send all of our titles to [redacted] to notify the [redacted] that we have purchased the vehicle and it will be dismantled. We provide copies of all documentation free of charge when customers are selling their vehicles. While there is a $10 fee for researching and copying paperwork after the initial sale date, we do not refuse to provide copies of the sale documents. We mail all titles to [redacted] as required as an auto recycler but the seller has to report the sale as well. Per the instructions on [redacted]: “You must notify [redacted] that you have sold, traded or donated your vehicle. This may be accomplished by going online, visiting a customer service center or contacting us by phone.” We are sorry that the customer incurred an uninsured motorist fee but we processed our paperwork as required by the [redacted].

Review: I went on their web site and saw they had 16" used tires advertised for $20. And when I got there price they gave me was $45 each.

I wanted to buy 4, but I had to buy 2 of them only.

But definitely they are not honest about pricing.

From their website:

Tire… 13” – 9.52, 14” – 12.38, 15” – 15.24, 16” – 20.00Desired Settlement: I'd ask to honor advertised pricing, adjust my payment and refund the difference.

Business

Response:

The price list quoted by the customer is for our Pick-a-Part prices only. It states at the top of the price list: PRICE LIST IS PICK-A-PART PRICES ONLYPRICES SUBJECT TO CHANGESee Salesman for [redacted] Pricing Those prices are only for customers that pick their own tires from our “[redacted]” lot. This customer purchased tires from our wholesale division where we pull the tires for the customer. We apologize for any inconvenience this may have caused.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

This company sold me a mirror with cut wiring and the housing glued all together. Contacted the company several time to process a return but they would not.

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Description: Auto Parts & Supplies - Used, Auto Parts & Supplies - New

Address: 2025 S Milliken Ave Ste A, Ontario, California, United States, 91761-2313

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