Pick-N-Pull - All Locations

Review: Contacted Pick N Pull through their online service called cash for junk cars. Gave a complete write up as to the damage to the truck. Was contacted via a customer service rep. Was given a quote of 305.00. Was informed it could change once Pick n Pull was notified. Pick n Pull called, asked a few questions regarding location, pick-up, clear title. Price was lowered over the phone to 295.00. The next day Pick n Pull called to verify the tow address and asked again about the condition of the truck. Price was lowered to 247.00. Tow company arrived, refused to pick up due to condition not noted on their paperwork. Pick n Pull was called, spoke with with multiple reps, finalized price, the tow company arrived, picked up the truck and the title was signed over. The following day Pick n Pull called, informed they were stopping payment on the check and returning the truck or I could accept 187.00. They were rude, demanding, and would not hear the previous discussions with their service reps. This was the final draw. Pick n Pull said, "Take the truck back or accept the 187.00." We had no choice.Desired Settlement: Pick n Pull uses the fact they have your vehicle as a strong arm tactic. They do not stand behind their word. I would like the original 305.00 offered.

Business

Response:

On 5/7/15, the customer requested a quote on for a 1998 Ford Ranger XLT through the Pick-N-Pull website. They received an email response stating a price of $305 with a disclaimer that the quote was valid for 24 hours; and, if there was any damage to the vehicle which was not stated at the time of the initial quote, the price of the vehicle was subject to change.On 6/1/15, the customer called the Pick-N-Pull call center and the vehicle stated above was purchased for $247. The price was lower than the original $305 quote due to Pick-N-Pull’s fluctuating prices (there was a decrease between 5/7/15 and 6/1/15); and, the vehicle incurred damage deductions due to its four missing tires. The customer’s vehicle was picked up by a contracted Pick-N-Pull tow vendor on 6/5/15. The customer was provided with a check for $247 at that time. The customer was never provided with a check for $187. The customer has since cashed the check for $247.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: On7/23/2014 I purchase a 1997 Infinti Q45 from Pick n Pull at 7600 Stockton Blvd. sacramento, CA 95823. I paid 1,197.84 I was told it would pass smog But when I took it to get the smog done it would nt pass they said I needed a motor because oil smoke was coming out of my tail pipes.First it was the radiator so I replaced that then I had to buy two new front tires before they would pass the brake & lamp test. If they would had told me something was worng with the motor I would never purchased the car. I am a single mother with a 15month old son. I could have went to a real car lot and purchase a car I feel I should have been told about the motor problem from the start. I believed they knew about it but because I was a Young lady they just did not care. So I would like something done about that, so no more young ladies want have to go through the same problem I`m going through. Also pick & pull address Is 7600 Stockton Blvd Sacramento CA, 95823Desired Settlement: $1,300.00 that is for the new tires I had to get before it would pass the brake & lamp test and the smog test that did not pass.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

The problem was fully resolved by PNP's Regional Management Team. The customer was made whole and was satisfied with the result.

tjh

Review: Rims were sold to me and specified by the seller that they were a specific size. Which they were not. They also told me and wrote it down that they will fit the car we were buying them for which they did not. And they sold us defective rims as well as the wrong size which if drove on could cause accident and fatal injury. I need them returned or exchanged or in store credit.Desired Settlement: Return for some credit of original cost. We have all receipts and documentation.

Business

Response:

This situation was resolved. The customer was given a full store credit which could be used toward any purchase at any Pick-N-Pull location. He accepted same.

Review: On 10-18-2014 I entered Pick-n-Pull to look for a hood for my sons car. They looked it up on their computer and told me they had 2 cars on their lot that parts would fit. I removed hood and went to pay as I was walking by the other car I noticed the car had 2 good doors. I went into pay and ask the man at the counter how much where the doors and would they fit. He told me the cost an told me the doors would fit our car. After taking them off and bring them home not only the hood was too long, but the doors did not fit. On Monday I called Pick-n-pull spoke to manager [redacted]. He told me that they don't do refunds only store credits. As I told him I would have never bought the hood or door, but his employee told me they would fit. My 17 year old son paid for the door since they was for his car. Manager said there was nothing he could do, he could only do store credit then went on to tell me if I stand outside the building I could sell my store credit because they have hundreds of people come through a day and I could find someone to buy it from me. I feel I was done wrong. I would have never have taken the time to remove the parts and haul them around if they were not going to fit. I attempted to call their corporate office in Ca. they told me they could not help me. All I want is my money back for what I consider to be a scam on their part.Desired Settlement: Just want my money refunded for the parts that do not fit.

Business

Response:

This issue has been resolved to the customer's satisfaction. Our District Manager contacted the customer and he will be issued a refund.

Review: I bought a vehicle from pick n pull, the inspection was include in the price. The inspection said low on Antifreeze, and brake fluid, licence plate light not working, little rust, windshield broken. I took the vehicle to a mechanic, there was no antifreeze, front brakes are gone, back brakes also need replacing, brake line was rusty and it broke, Transmission fluid was low 2 quarts, needs ball joints and Idler arm, upper door pin bushing gone, needs new tires. I was told when I bought the vehicle that it was road worthy, but it was not, now I have to put all this money into this vehicle. Not very happy at all !!!

Product_Or_Service: Chevy Blazer

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

The mechanic that did the inspection should loose his licence. I could have got into an accident with hardly any brakes and killed someone or myself. That mechanic should have known that and fixed it or not sold it at all like that. I don't want this to happen to anyone else !!!

Business

Response:

We have spoken with the customer and the complaint has been resolved. After they provided documentation and receipts for some of the repairs that the vehicle needs, we settled on a $700 refund and a set of tires that we had on the sales floor.The customer was very happy with this out come and said that they too will respond to the Revdex.com and inform them that the complaint has been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I bought two window regulators without the motor on 5/2/2014 for $19.99 plus tax. I went home and they didn't fit, but was happy this company offered an exchange. I brought both regulators back and found the correct fit for my car. I explained to the guy up front that I bought both of these the day prior and wanted to 'EXCHANGE' them for two different ones. He said okay, gave me a $23 store credit. I went and pulled two of the right regulators. When I got to the counter they wanted to charge me $46 instead of $23... I said, "I'm just exchanging the two I brought back for these two". They said I only returned one. I argued that I returned two and wanted to get two. They didn't believe me. All three employees treated me like I was trying to pull a fast one. The manager looked in the return bin and found TWO regulators from my return, but still wouldn't exchange them for the two correctly fitting units. She said they'd made a mistake by only charging me for one yesterday. The guy also made a mistake when he gave me the store credit. They made multiple mistakes, but still wanted to charge me double what they had the previous day. I was treated very poorly by them. The cashier clearly disliked me. I'm not used to this as I just wanted to "exchange the two I bought for two that fit". This is within the companies policy. There says nothing about prices doubling after they catch a prior days mistake.Desired Settlement: Two rear manual window regulators for a 92-95 Civic. And just let the employees know that I was not trying to pull one over on them and didn't appreciate being treated so poorly by them. They accused me of buying one, bringing back one, and trying to get credit for two. They basically thought I was lying even though they made multiple mistakes, not me.

Business

Response:

This customer purchased 1 window regulator. The next day he brought back 2 window regulator for an exchange. The receipt only showed 1 regulator, so a member of management only allowed the exchange of 1 regulator.

We want to make sure that all of our customers are 100% satisfied, so I am going to reach out to the customer and allow him to have the second window regulator at no charge.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I just want to be clear I purchased 2 regulators, originally, brought back the same 2 (warranty marked) regulators (the same two I purchased) for "even exchange" under warranty. The cashier realized that from the original transaction she'd missed charged me for only 1 regulator. As far as I knew I had purchased 2 because that's what I went through the checkout with. I didn't realize she'd rang me up for only 1. The manager, Rosie, even looked in the return bin and found two 'orange warranty marked' regulators from my attempted exchange.

The staff was very helpful in allowing me to do the 2-for-2 exchange I wanted to do on my second visit. I apologize for the inconvenience. I was very frustrated when I brought in 2 and wasn't allowed to leave with 2 correctly fitting regulators. I realize it's a tricky business to keep track of and really didn't mean to cause a fuss. I think the part that I was most frustrated with was having three employees tell me I only purchased and attempted to exchange 1, when both were clearly there and marked with warranty (as I told them) in the return bin.

In the end, everyone was really nice and fixed the problem. I feel this was an honest mistake by me and them with 50/50 responsibility. Stuff happens!

Shawn fixed the problem. I will leave a good review on yelp for them. Thanks again!

Thanks, [redacted]

Review: On / about February 13, 2014, we contacted Pick-n-Pull in Columbus, OH and agreed upon a price for a vehicle we wished to have junked. On February 14, 2014, a representative from Pick-n-Pull came out to take our vehicle away. At first he said it was worth far more than the price we had agreed upon, but then he immediately came back and slashed the agreed-upon price.I asked to speak with the representative's manager, and he proceeded to become belligerent with us. I asked a second time to speak with the manager, and he agreed, but then the manager hung up on me. We proceeded to cancel the transaction.We then went home and called Pick-n-Pull again. Upon explaining our concerns and asking to speak with a manager, they also hung up on us.Desired Settlement: We need to receive the agreed-upon price as well as to ensure that these poor business practices are corrected and never repeated by Pick-n-Pull.

Business

Response:

Customer was given a price for his vehicle, then the price was changed by the PNP employee. The quote given was only good for 24 hours. We do commit to that 24 hours. The issue with that vehicle conditions can change after that and that is why we commit to that time frame.

Consumer

Response:

I am rejecting this response because: That is not an accurate description of the events. The events occurred as depicted in the original complaint: A price was agreed upon, and then the individual sent out to tow the vehicle away decided the vehicle was not worth the agreed upon price. The time from the initial phone call / quote / agreed-upon price to the time of the tow truck driver arriving was less than 8 hours. I then proceeded to contact Pick N Pull whose employees became highly confrontational. I then lodged a complaint via the Revdex.com and their corporate offices, and within days I was contacted by the local Pick N Pull office, who agreed to pay near to the original price. This untimely response of OVER A YEAR LATER is unprofessional at best and demonstrates Pick N Pull's general lack of willingness to admit wrong doing in the matter. We still never received the full, original, agreed-upon price.

Review: The advertised prices are misleading. Yesterday July 1, 2014 this company tried to add an extra fee for a major part of their transmission. Not only was it disappointing, but also I was treated as less than equal by the employees and the supervisor. This is a shame. I am a reoccurring customer and they treat me as a animal. The people working there also do not know what parts are what. I get maybe some environmental fee, but to spend 25.99 on a part that is crucial on a transmission and will not work without it, is a rip off. Secondly, they told me if I put the part back in the yard I could come back the next day. I did so then the manger then treated me like a dog, took my part I spent 4 hours pulling, then trashed the part and said good luck to me. If this is not a poor example of customer service I do not know what is. Product_Or_Service: [redacted]Desired Settlement: DesiredSettlementID: Refund I would like the company to pull another transmission for me, since they simple trashed the other one I pulled. This is 100% not acceptable. I spent 4 hours crawling under a truck they would not pick up for me, since someone pushed it off its supports.

Business

Response:

We have reached out to consumer and came to a resolution satisfactory to him.

Review: Bought fuel tank sender with 3 fuel lines attached - fuel lines could not be separated from sender, otherwise would not have bought fuel lines. When I exchanged these items for another purchase Feb 17, Pick N Pull wouldn't credit me for the 3 fuel lines. Would not credit me for 6 wire pigtails either although exchanged within 30 days. Supervisor on duty wouldn't offer cash back for their mistake.Desired Settlement: 3 x 2.49 and 6 x 1.99 = 7.47 + 11.94 + tax is $21.

Review: I stopped in to get my sister tires she is currently homeless and staying in a shelte. Her tires are bald and I figured I would help her out. I say this because these items were not for me but for my sister in dire need of tires. I went to Pick N Pull and I have done business in the building before but it looks like there is a new name on the door. I needed a certain tire size and spoke to the girl at the front desk who was nice and directed me out back. I went out back to tires that were bundled together and had a price and size sticker on them. I brought them out front and paid for them. However as I was driving home to where I live in Millis I called and told that my sister was getting new tires put on and not get new tires. Well no worries I can just go back in return them, I literally just left. Well I got back and they said absolutely no returns despite being there less than 5 minutes ago. I was turned away despite me telling them the situation. They said I could exchange for another item, but the tires were not for my vehicle and my vehicle is still under warranty and fairly new. I have no need for any of their items or services. Their policy is bad and I had no idea I couldn't return them until they pointed it out on the receipt which you get after you purchase something.If I knew that I would have just bought brand new tires. This is not like I pulled the parts myself, they pulled the tires off a car they chose to junk, bundled them and certified them safe enough for the road and to sell. I have not attempted to install them and never even left the road they were located on before turning around.Desired Settlement: I want to return the 4 tires for a full refund. They are sitting in the back of my truck under the cover. They owe me 167.33

Business

Response:

Business and customer came to an agreement. Offered customer a refund but customer chose to keep the tires. We are in the process of reviewing our policies.

Consumer

Response:

I am writing to inform you I have been contacted directly by Pick N Pull in Millis Ma in regards to the complaint #[redacted]. I spoke to a [redacted]l [redacted] who worked with me to resolve the issue. Due to the length of time between filing the complaint and not receiving a response I had given the item purchased to my mother who is looking to see what to do with them. [redacted]l informed me that although it is their policy not to take refund and offer an exchange instead, if he has simply been contacted by staff it would have been in his power to do something due to the extenuating circumstance. Because I did not know this and their stance on the policy seemed steadfast I saw no other option but to seek mediation from the Revdex.com. At this point in time [redacted]l and I have reached a resolution that is satisfactory to both parties and the incident can be closed and resolved.

Review: Pick n Pull website advertises that we can submit a form and receive a quote online for them to purchase your junk cars. I filled out the online form and submitted and with in 24 hours I did receive an e-mail with a quote of $336. The email states to accept the quote then call [redacted] opt 1. When I called to accept the quote then the gal on the phone asked for the VIN number of the vehicle and my drivers license number. I gave the information that she requested then she said "Are you accepting our offer of $228 dollars and I said no, I am accepting the offer of $336 that you sent in my email. She then stated that it is not an accurate quote and is subject to change with the VIN number in which they do not state that on their website. If the VIN number is so important for the quote then why don't they ask that information instead of misleading customers. She put me on hold and spoke to her "Supervisor" and came back to only offer $278 and I asked her why the website is misleading and she said. I don't know I am just doing my job.Desired Settlement: I would like the quote of $336 honored and my vehicle picked up with in 24 hours like they love to advertise.

Business

Response:

Here is the reply from the call center director.Ok, so here is the issue. When the customer requested the online quote, she did not provide a VIN numberso the price was quoted based on the information provided in the quote request– year, make, model, resulting in a price of $336. She later called inand upon providing the VIN number, the price of the vehicle changed, resultingin a new price of $228. She was then given a price adjustment (standardpractice) of $50 for a new quote price of $278. There is a disclaimer on theemail quote that was sent back to her stipulating that the price is based onthe accuracy of the information provided. In this case, once the VIN wasentered, it adjusted the price of her vehicle to the accurate amount. Theemail that was sent to her is below. The disclaimer is at the bottom.The initial email quote we provide is just arough estimate as we most often don’t have all of the necessary information inthe original quote request from the customer. Once we get the accurateinformation, ask about damages, etc., the price almost always changes.==========Original Email to the Customer=============Thankyou for your interest in Pick-N-Pull’s Cash for Junk Cars program. Based on theinformation provided, we are happy to offer you:$336.00To complete your order for pick up orfor the store location nearest you please contact us at:[redacted]

Select Option “1” Please have your title in hand whenyou call. Your reference numberis the phone number that you provided. Ourcontact center representatives are available to assist you Monday throughFriday from 5:00 a.m. to 6:30 p.m., and Saturday and Sunday from 5:00 a.m. to5:00 p.m. (Pacific Standard Time). PLEASE NOTE:Our quotes are subject to change daily and offered according to theaccuracy of the information provided.Any additional orunmentioned damages may affect the above quoted price. Our quotes areguaranteed for 24 hours and saved under your reference number, which is thephone number that you provided.

Consumer

Response:

I am rejecting this response because: The original quote of $336 has not been honored. If a VIN number is required for an accurate quote then you should be asking that information on your quote form as to not mislead the customer. This is misleading advertisement and is an unfair business practice. If you cannot give an accurate quote based on the information you ask on your website then you should not offer that as a service for customers to get an online quote.

Review: Pick n pull is the best place to go to get the parts you need especially when you need right away but beware to the empolyees without a common sense because if not, you will end up paying more than the price of a brand new one.like what happened to me I purchased one set of rims and tires for $220.00 "they call it a set even the tires are not the same brand" but the rims wouldn't fit in my car and these picknpull employees in Fairfield CA. wont give me a store credit so I can exchange the tires and get the right one. Their reason once you buy a set of tires you cannot return it in 72hrs Its not even 24hrs. I had the chance to talked to the manager and he told me that "he'd been dealing for 5000 customers and he didn't give any considerations" what kind of reasons do these guys have?Their reasons are not reasons at all!Desired Settlement: I want to return the items and get store credit or refund my money and if they can contact me ASAP will be very much appreciated. Thank you

Business

Response:

Our Regional Manager has spoken to the site Manager and has left a message for the customer. We will issue the customer a refund and charge him, rather, for a set of two tires, while educating him on our policy regarding custom set purchases.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I'am satisfied with the decision because that was the thing that I said in the first place if they want to educate me with their policy I think they have to tell their employees to give a little consideration, we are customers and we give them business. I did not go there yet to bring back the items and get my refund but I will tomorrow. I'am satisfied the decision because that was the thing that I said in the first place.Thank you very much for your help.

Sincerely,

Review: on 6/12/2015 I called picknpull to see if they had my size tires. the woman said yes, so I went there to see them. As I was there they only had a size bigger but the man behind the counter said they would fit. I told them that I am having town fair tire install the tires and he said they would be fine, just have them installed. so I bought the four matching tires for $140.44. I drove straight to have the tires put on. As iam waiting to get tires put on, the man at town fair tire says they refuse to put the tires on because the tire beading is so chewed up that the air would leak right out if they put them on. So I brought the tires right back. two hours after I originally bought them. the woman behind the counter only gave me a store credit and would not give me my money back. she told me I could buy anything else in the store. they did not have my size tires. So here I am 11 days later with still no tires or no money. I called the regional manager [redacted] ([redacted]) and he said he will take care of me. he sent me an email saying his boss will take care of it, but im still yet to hear from him. I am disabled and am on a fixed income. I would think that if they sold a defective product, that they would give a refund. I have pictures of the chewed up tires before I brought them back. also, as I brought the tires back into the store, the woman crossed off on the receipt that said "tire prem-any size qty4" with pen and dated it.Desired Settlement: I would like a full refund or a matching set of four tires.

Business

Response:

I responded to Mr. [redacted]’s situation immediately and let him know that we would take care of him. I checked with our Store Manager, [redacted] to see if we had a duplicate set of tires for him for an exchange but he was on PTO. I responded back to Mr. [redacted] to inform him of [redacted]’s absence and that he would be in touch with him upon his return. When [redacted] came back from is time off Mr. [redacted] was contacted and instructed that we had found an almost new full set of tires for him that was a match to his returned set and he was welcome to come pick them and make the exchange. He came to the store and made the exchange and left quite happy. Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Dear Sir or Madam,The business charge, every customer. $2 for allowing them to access the store inventory in its showroom. There is no sign, inside the store explaining the company's policy. The money was taken cash, from me, with no receipt. The cashier did not explain that the money is not refundable, either you find and buy your parts or not. It is against the law, in the state of Virginia, for a company to charge for money without offering a receipt and without indicating the company's policy to its customers. The policy should be placed in a visible area inside the store for customer to see it.After I complained to the sales person in charge, I was informed that there is a sign out of the store indicating the charge. He refused to refund the money or explain why the company charges its customer with no service or product offered to justify the amount charged.I appreciate your nice cooperation regarding this matter.Truly Yours,[redacted] Product_Or_Service: N/ADesired Settlement: DesiredSettlementID: Explanation of Charges

The company should comply with the consumer relation law in the State of Virginia. The company, also, should refund all customers for the unlawful charges during the years it violated the consumer rights.

Business

Response:

We have reviewed our admission signage and the admission sign in sheets and believe that as nothing indicates a refund would be granted if no products are found, that the signage is clear. That being said, with that being said, we do give each customer a tracker so they can know if the car/truck they are looking for is on the yard. Also, if a customer does indicate that they were unable to find what they were looking for, we would usually offer a free admission on their next visit.

Consumer

Response:

I am rejecting this response because: The law in the state of Virginia enforce retail to clarify its policy and place its signs in the store by cash register where it is visible to customers.The retail also has no right of collecting money without offering a receipt. Our lawyer is working in filling a lawsuit against the company for violating the state law. Thanks.

Business

Response:

As we have found that more customers object to the waste of paper caused by printing receipts for admission, we do not typically just print those. Customers are afforded the opportunity to receive a printed receipt at the POS, however. I am very sorry this customer did not know that we always issue receipts for admission when requested. As far as offering a refund for the admission, nowhere in our stores is there any signage that states customers will be granted a refund if a particular part cannot be found. We will, however, send this customer a free entry voucher, if they would like.

Review: I bought a battery that the manager and pick and pull said.we're tested...I have had 4 so far that don't work and they are.saying that I'm out my money

Product_Or_Service: batteryDesired Settlement: DesiredSettlementID: Refund

money back for the battery which is 30.00

Business

Response:

In response to Mr. [redacted]'s comments... Mr. [redacted] has, in fact, exchanged four batteries from our store. Three of those exchanges were granted after expiration of the posted/printed 30-day return or exchange policy. All of the batteries he purchased were subjected to our standard testing and charging process. They all met the criteria for suitability for retail sale. Our Washington-area District Manager personally handled the last exchange for the customer, and performed a second, ad hoc test at the time of the transaction, showing the customer the meter and results at that time. The battery tested fine. We did attempt to discuss the other factors, personal to this customer's vehicle, that could contribute to or be damaging to a battery, as well. All of our batteries are eligible for our 30-day return or exchange policy. As stated, we have exchanged three batteries for this customer beyond that period in an attempt to make this customer happy. It is our belief that there is something wrong with the vehicle which is, ultimately, causing the damage to the batteries. We do not feel that a full refund of the purchase price is justified at this time, as we have supplied a replacement product on, now, four occasions.

Business

Response:

In response to Mr. [redacted]'s comments... Mr. [redacted] has, in fact, exchanged four batteries from our store. Three of those exchanges were granted after expiration of the posted/printed 30-day return or exchange policy. All of the batteries he purchased were subjected to our standard testing and charging process. They all met the criteria for suitability for retail sale. Our Washington-area District Manager personally handled the last exchange for the customer, and performed a second, ad hoc test at the time of the transaction, showing the customer the meter and results at that time. The battery tested fine. We did attempt to discuss the other factors, personal to this customer's vehicle, that could contribute to or be damaging to a battery, as well. All of our batteries are eligible for our 30-day return or exchange policy. As stated, we have exchanged three batteries for this customer beyond that period in an attempt to make this customer happy. It is our belief that there is something wrong with the vehicle which is, ultimately, causing the damage to the batteries. We do not feel that a full refund of the purchase price is justified at this time, as we have supplied a replacement product on, now, four occasions.

Consumer

Response:

I am rejecting th is response beca use:All the test wa s wrong and every battery I had took too have tested at autozone and everyone failed there test and the Manger I talk to told me they will test it and it showed it was low on the test and I took that one to autozone and they tested it three times and it showed the battery was no good . When I first bought the battery they told me 30 day warranty or exchange when I went back 28 days later because I work they exchange it and I ask the guy if it restart my 30 day warranty and he said yes it does and I have all the receipts to show how many I exchange and they were no good the Manger never tested the fourth one I got she had someone else do it and he showed me the test and it said it was weak and I asked him if it was good and he said yes it just need to be charged so I took it to autozone to have them check it they did it three times and it said it was bad so I called them and they said I only had that day to take it back I didn't have a way back there so I bought one from autozone and it works great.I just want my money back you can contact me at [redacted] thanks

Consumer

Response:

I am rejecting th is response beca use:All the test wa s wrong and every battery I had took too have tested at [redacted] and everyone failed there test and the Manger I talk to told me they will test it and it showed it was low on the test and I took that one to [redacted] and they tested it three times and it showed the battery was no good . When I first bought the battery they told me 30 day warranty or exchange when I went back 28 days later because I work they exchange it and I ask the guy if it restart my 30 day warranty and he said yes it does and I have all the receipts to show how many I exchange and they were no good the Manger never tested the fourth one I got she had someone else do it and he showed me the test and it said it was weak and I asked him if it was good and he said yes it just need to be charged so I took it to [redacted] to have them check it they did it three times and it said it was bad so I called them and they said I only had that day to take it back I didn't have a way back there so I bought one from [redacted] and it works great.I just want my money back you can contact me at [redacted] thanks

Review: The theft of two of my vehicle hubcaps occurred in the business parking lot.The manager told me that because there are signs posted that they are not responsible for my loss.A low cost surveillance camera would deter this type of theft. It is the business' responsibility to ensure safety for their customers. What if I were to have returned while the theft was occurring. Anyone can imagine the possible outcome.People go to this type of business to save money but instead I have a $52 loss. (ebay price)Desired Settlement: Replacement The business is in the automotive parts business. The business should replace my stolen property with like Toyota OEM parts from there inventory.The Business should install surveillance cameras and signs to deter theft in their parking lot.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

Our Regional Director for the South Bay area spoke with the customer, and, though we are not responsible for the illegal theft of his hubcaps in our parking lot, we are going to replace the two stolen hubcaps when we have two come into the store. The customer agreed to be patient while we look for the replacement hubcaps in our inventory.

Review: Pick-N-Pull has a website that is supposed to be there for the benefit of their customer's I would surmise. Twice now I have traveled long distances to get parts off of vehicles that are listed as "in stock" on Pick-N-Pull's website, in the "check inventory" category. When I get to the yard the vehicles are not there or are mismarked. I went to the Fairfield yard in March because they were supposed to have a 77 and a 79 [redacted] pickup in stock. The 79 was no where to be found and the 77 was actually a 72 that had been mismarked. This past week I traveled to the Stockton yard because they were supposed to have just gotten a 79 in stock three days before and were supposed to have a 78 in stock from 03/23/16. I could not find either vehicle. I went to the office and got a supervisor and she looked on her computer and while talking to a employee stated that, "she doesn't show those vehicles in any of the Pick-N-Pull yards". I was given a phone number to call and got through to a man named [redacted], if I remember correctly. He said, "we have a disclaimer and you should call the yard." I have called the yard before and it is a total waste of time, primarily because of the type of employees they hire and the lack of training. And I say, "What good does it do to call the yard? When I got to the Stockton yard, I asked the man who took my entrance fee, about a 94 Toyota pickup that was supposed to be in stock as 04/19/16. He printed me a tag that showed four toyotas and the pickup I was interested in was supposed to be in row 110. I checked all of the rows four aisles before and after row 110 and it was nowhere to be found. I have wasted several hours of my time and at least a tankful of gas trying to find vehicles that Pick-N-Pull says are there. I have been collecting old [redacted] trucks for several decades and parts are difficult to find. I have been frequenting Pick-N-Pull yards even before they were Pick-N-Pull yards! And even though their customer service has never been top notch, I have never experiencedDesired Settlement: I believe that Pick-N-Pull should compensate me in some way for this blatant incompetence. Are they making these vehicles up? Hours of my time and fuel and wear and tear on my vehicle because of false information. All this because I am looking for a glove box lid for a 1975-1980 [redacted] pickup. Being 61 years of age and partially disabled, the long drive alone is hard on me, not to mention walking long distances on the gravel trails in the yard. I think the least Pick-N-Pull could do is find one

Business

Response:

Our Regional Area Manager for the locations cited reached out to Mr. [redacted]. The call was well received. We are currently looking for and are going to provide a glove box door for his 75- 80 pickup truck, free of charge. Our plan is to circle back to the customer as soon as we locate one for him in the color he prefers.

Review: After spending 4 long hours in the Hot Summer looking for Parts Parts For my 1994 [redacted] Model looking for A steering Pump a Rear Spoiler and A Speed Sensor for my car I went to Pay for the Items. I was Told by the Cash Clerk that a Sale for Tool Kit Rewards Members was happening the next Day. I asked A Woman that works at the Front Desk and Has worked there for At least 5 years, Where I could place my parts and Pick them up the Next Day for the Sale. She told me to pick any row and Hide my parts in any car that I choose. I choose the closest row to the checkout stand and returned the Next Day. When I arrived next day during my Lunch hour from work, I found The entire row of cars gone and all my time was wasted. The next day I took the day Off from work because I had to get my car [redacted] Running because my mom was sick and was in the Hospital in the Bay Area. I was Very upset and I asked for the Lazy Manager who wouldn't take the time to address my issues. There was also another customer that had the very same issue, but was not an American from the USA. He was also upset but was afraid to make any waves. I complained to a Foreman in the Yard and he wrote my name and phone number down. Pick and pull states that they have INtegrity and take care of their customers, What A BIG JOKE! The Lazy Manager never Called me back and I told the Foreman that it Took me 4 more hours to find the parts that had been crushed in the cars that were in the first Row. There were No Signs Posted that the First Row would be Crushed and Destroyed and I wasted A total of 8 long HOT Hours searching for Steering Pump, Spoiler, and Speed Sensor. I feel This Pick N Pull is an example of a poorly run Business and The Manager is not doing His Job! I have been a Member of the Tool Kits Reward Member for over 14 years and customer service is lacking at Both This yard and the Premiere Yards where I had An Issue where I bought Some rims with Tires and no one told me the policy for returns. Poorly Run and BAD CusSerDesired Settlement: I feel that the Corporate Office needs to Address the Poor customer Service and The Manager needs to get off His [redacted] and Do His Job! I wasted 8 hours of mt Day and all the Gas Money I spent Driving From North Stockton to South Stockton. My Round trip was 20 miles and I had to drive to this [redacted] Run Wreaking Yard and have to deal with incompetent Managers. I hope the Corporate Office takes notice that this manager could CARE LESS about Helping A Customer and he doesn't live up to Pick N Pull.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

This issue has been resolved. The local manager reached out to the customer and regained his faith. They will be meeting in person sometime next week to further the relationship. The customer was impressed that we extended such personal service.

Review: Bought a used tire from them with the guarantee that it was inspected and tread wear tested. Six days after purchase, the tire is flat and unusable.

They state that tires are inspected for wear issues. I purchased this tire assuming it was inspected and free from cracks, holes or anything else that would make it go flat. Six days later it was flat. I brought it in for an exchange and they refuse to exchange it for another tire. They charged me $20 ($3 more than what they advertised) and it cost me another $20 to have it mounted. They refused to refund or exchange for another tire.Desired Settlement: I prefer a refund at this point but will be satisfied with another tire.